Zoho CRM
What is Zoho CRM?
Zoho CRM is a cloud based customer relationship management platform built for sales, marketing, and customer support teams. It helps businesses manage leads, contacts, deals, and pipelines in one place, with workflow automation, AI powered assistance through Zia, and omnichannel engagement across email, phone, social media, and live chat. The platform is used by over 300,000 businesses worldwide and scales from solo users on a free plan to large enterprises needing deep customization and sandbox environments.
Core capabilities include sales force automation, multiple pipeline management, process management with Blueprint, CPQ, inventory management, predictive intelligence, advanced analytics, and over 1,000 third party integrations. Zoho CRM offers a free edition for up to 3 users and five paid editions (Standard, Professional, Enterprise, and Ultimate), billed monthly or annually, with annual billing offering lower per user rates. It is part of the broader Zoho software suite and is available as a web app and native mobile apps for iOS and Android.
Key Features of Zoho CRM
Here are the powerful features that make Zoho CRM stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.
- Lead and contact management
- Sales pipeline and deal tracking with multiple pipelines
- Workflow automation and assignment rules
- Zia AI assistant with predictive intelligence and email insights
- Process management with Blueprint
- CPQ (configure, price, quote)
- Inventory management
- Advanced analytics and customizable dashboards
- Omnichannel engagement (email, phone, social, live chat)
- 1,000+ third-party integrations
- Mobile apps for iOS and Android
- Customer portals and self-service kiosks
Zoho CRM Pricing
Here are the pricing plans for Zoho CRM. Choose the plan that best fits your requirements and budget.
Free
Free
Up to 3 users
Contact and lead management, workflow automation, standard reports, mobile apps
Standard
$14/user/month
Billed annually ($20/user/month billed monthly)
Workflows and assignment rules, AI agents, cadences, reports and dashboards, sales forecasting, self-service kiosks
Professional
$23/user/month
Billed annually ($30/user/month billed monthly)
Everything in Standard plus CPQ, email intelligence, process automation, widgets, inventory management, Google Ads integration
Enterprise
$40/user/month
Billed annually ($50/user/month billed monthly), most popular plan
Everything in Professional plus AI sales assistant, journey orchestration, territory management, custom functions, wizards, customer portals
Ultimate
$52/user/month
Billed annually
Everything in Enterprise plus enhanced feature limits, consulting, migration assistance, custom AI/ML, data preparation
Zoho CRM Specifications
Get a closer look at the technical specifications and system requirements for Zoho CRM. Find out if it's compatible with your operating system and other software.
- cloud based
- web app
- ios
- android
- freelancers
- startups
- smes
- agencies
- enterprises
- live support
- training
- tickets
Zoho CRM Videos
Zoho CRM Screenshots
Alternatives of Zoho CRM
AlternativesExplore alternative software options that can fulfill similar requirements as Zoho CRM. Evaluate their features, pricing, and user feedback to find the perfect fit for your needs.
All-in-one CRM, tasks, and collaboration platform with sales automation and omnichannel communication
CRM built into Google Workspace for managing pipelines, contacts, and customer relationships
Zoho CRM Comparisons
Compare Zoho CRM with other similar options available. Explore the key differences to see why it's the top choice for businesses and individuals.
Overall Zoho CRM Reviews
Here's our unbiased review of Zoho CRM. Discover how our team of experts rates its features, ease of use, customer support, and other aspects that contribute to its overall appeal.