What is Capsule CRM?

Capsule CRM is a customer relationship management platform built for small and mid sized businesses that want an easier way to manage contacts, sales opportunities, and projects. It provides a centralized contact database with notes, emails, and activity history, along with drag and drop sales pipelines, task and activity tracking, kanban style project boards, and reporting dashboards. Users can create multiple pipelines for different sales processes and set up workflow automations to reduce manual admin work.

The platform integrates with Gmail, Outlook, Microsoft 365, Google Workspace, Xero, QuickBooks, Mailchimp, and over 1,000 other apps through Zapier and its own API. Capsule also offers AI features such as contact and business enrichment, meeting prep summaries, and an AI pipeline generator. It is available as a web app with iOS and Android mobile apps, and offers a free plan alongside paid tiers with a 14 day trial.

Key Features of Capsule CRM

Here are the powerful features that make Capsule CRM stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.

  • Centralized contact management with notes, emails, and activity history
  • Drag and drop sales pipelines with custom stages and multiple pipeline support
  • Kanban style project boards for managing client delivery
  • Task management with repeating tasks and automated task sequences (Tracks)
  • Workflow automations for sales, project, and marketing processes
  • Advanced sales reporting and customizable reporting dashboards
  • AI features including contact enrichment, business enrichment, AI summaries, and meeting prep
  • Email templates and shared mailbox integration with Gmail and Outlook
  • Custom fields, tags, milestones, and branding
  • 1,000+ integrations via Zapier plus a public API and native integrations with Xero, QuickBooks, and Mailchimp

Capsule CRM Pricing

Here are the pricing plans for Capsule CRM. Choose the plan that best fits your requirements and budget.

Free

Free

Max 2 users, 250 contacts, 5 custom fields, 1 sales pipeline

Starter

$18/user/month

Billed annually; 30,000 contacts; 14-day free trial

Growth

$36/user/month

Billed annually; 60,000 contacts; multiple pipelines and project boards; 14-day free trial

Advanced

$54/user/month

Billed annually; 120,000 contacts; 50 project boards; 50 sales pipelines; 14-day free trial

Ultimate

Custom

For teams with 5+ users; dedicated account manager and custom training

Capsule CRM Specifications

Get a closer look at the technical specifications and system requirements for Capsule CRM. Find out if it's compatible with your operating system and other software.

Software Tagline :
Simple, powerful CRM for managing contacts, sales pipelines, and projects
Deployment :
  • cloud based
Subscription Plan :
monthly
Desktop Platforms :
  • web app
Mobile Platforms :
  • ios
  • android
Language Support :
english
Target Audience :
  • freelancers
  • startups
  • smes
  • agencies
Available Support :
  • email
  • live support
  • tickets
Integrations :
Zapier (1,000+ apps), native API, Gmail, Outlook, Microsoft 365, Google Workspace, Xero, QuickBooks, Mailchimp, Wufoo, Zendesk, Transpond (email marketing), WhatsApp
Product Url :
API Available :
Yes
Free Trial Available :
Yes
Run On Mobile Browser :
Yes
Free Plan Available :
Yes
Customization Available :
Yes

Capsule CRM Videos

Capsule CRM Screenshots

Alternatives

Explore alternative software options that can fulfill similar requirements as Capsule CRM. Evaluate their features, pricing, and user feedback to find the perfect fit for your needs.

Capsule CRM Comparisons

Compare Capsule CRM with other similar options available. Explore the key differences to see why it's the top choice for businesses and individuals.

Overall Capsule CRM Reviews

Here's our unbiased review of Capsule CRM. Discover how our team of experts rates its features, ease of use, customer support, and other aspects that contribute to its overall appeal.

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Capsule CRM Pros and Cons

Capsule CRM FAQs

Yes. The Free plan supports up to 2 users, 250 contacts, 5 custom fields, and 1 sales pipeline, with core contact and opportunity management features.

Capsule offers a 14-day free trial on its paid plans (Starter, Growth, Advanced, and Ultimate) that starts immediately at signup and requires no credit card.

Starter includes core CRM features and 30,000 contacts. Growth adds workflow automations, advanced sales reporting, project management, multiple pipelines, and AI tools with 60,000 contacts. Advanced expands capacity further to 120,000 contacts with up to 50 project boards and 50 sales pipelines.

Yes. Paid plans include AI features such as an AI pipeline generator, AI business and contact enrichment, AI summaries of recent activity, and AI meeting prep briefs.

Capsule integrates natively with Gmail, Outlook, Microsoft 365, Google Workspace, Xero, QuickBooks, and Mailchimp, and connects to over 1,000 other apps via Zapier or its own API.

The Ultimate plan is aimed at scaling teams with 5 or more users and includes a dedicated account manager and custom training; pricing is custom and available by contacting sales.