Bitrix24
VerifiedAll-in-one CRM, tasks, and collaboration platform with sales automation and omnichannel communication
- Deployment Cloud Based, On Premises, Hybrid
- Starting price Free
- Free trial Available
- Best for Freelancers, Startups, SMEs
What is Bitrix24?
Bitrix24 is a cloud-based and on-premise business platform that combines CRM with task management, team collaboration, and communication tools. It handles leads, deals, contacts, and sales pipelines, and lets teams automate sales processes, send invoices, accept online payments, and manage an online store. Messages from web forms, email, live chat, social media, and telephony are unified in a Contact Center and converted into CRM leads automatically.
Beyond sales, Bitrix24 includes tasks with Kanban and Gantt views, shared calendars, video calls, chat, document storage, and HR tools. Its CoPilot AI assistant transcribes calls, summarizes them, and fills in CRM fields automatically. Plans are priced per organization rather than per user, with a free tier and paid tiers that add automation, marketing, and enterprise-grade security features. It integrates with over 700 third-party apps.
Key Features of Bitrix24
Bitrix24 lists 10 documented features, including Lead, deal, and contact management with customizable sales pipelines, Omnichannel contact center (web forms, email, live chat, WhatsApp, social media, telephony) and Sales automation with triggers and workflow rules. The list below covers what the product does rather than how it is marketed.
- Lead, deal, and contact management with customizable sales pipelines
- Omnichannel contact center (web forms, email, live chat, WhatsApp, social media, telephony)
- Sales automation with triggers and workflow rules
- CoPilot AI assistant for call transcription, summaries, and field autocompletion
- Invoicing, estimates, and online payment acceptance
- Task and project management with Kanban and Gantt views
- Analytics and reporting including sales funnels and BI dashboards
- Website and online store builder
- Mobile CRM app for leads, deals, and telephony on the go
- 700+ third-party app integrations via Bitrix24 Market and REST API
Bitrix24 Pricing
Bitrix24 lists 5 plans. Four carry a published figure, from Free to $199; the rest are quoted on request.
Free
Free
1-2 users, 5 GB storage
Basic CRM (deals, contacts), tasks with Kanban/Gantt, shared calendars, chat and video calls
Basic
$49/month (billed annually) or $69/month billed monthly
Includes 5 users, 24 GB storage
Adds sales pipelines, recurring deals, email integration, telephony, web form designer, website builder
Standard
$99/month (billed annually) or $144/month billed monthly
Includes 50 users, 100 GB storage
Adds sales automation, unlimited leads, invoices and estimates, online payments, WhatsApp marketing, e-commerce, unlimited projects and boards
Professional
$199/month (billed annually) or $289/month billed monthly
Includes 100 users, 1024 GB storage
Adds AI-powered sales, call tracking, email marketing, workflow and task automation, RPA, e-signature, booking, HR management tools
Enterprise
From $399/month (billed annually), scaling up with user tier
Starts at 250 users up to 10,000+ users
Adds unlimited branch accounts, distributed servers, SOC-compliant hosting, 99.95% SLA, custom branding, priority support
Bitrix24 Specifications
Bitrix24 is available on web app, Windows and macOS and has iOS and Android apps. It offers an API, has a free trial and has a free plan.
- Cloud Based
- On Premises
- Hybrid
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMEs
- Agencies
- Enterprises
- Phone
- Live Support
- Training
- Tickets
Bitrix24 Videos
Bitrix24 Screenshots
Alternatives of Bitrix24
Other CRM Software products listed on SocialAtoZ, each with its own pricing and feature detail to compare against Bitrix24.
CRM built into Google Workspace for managing pipelines, contacts, and customer relationships
Bitrix24 Comparisons
Side by side comparisons of Bitrix24 against 3 other CRM Software options listed here.
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