Best Customer Service software

ServiceNow Customer Service Management is an enterprise case management product built on the Now Platform, designed to handle customer issues alongside a company's broader IT and operational workflows. It includes automated case routing and escalation, a Now Assist powered virtual agent, self-service customer and partner portals, and skills-based work assignment. The higher CSM Prime package adds AI Specialists capable of independently resolving issues and workforce optimization tools for supervisors.

ServiceNow does not publish public pricing for CSM; both the CSM Advanced and CSM Prime packages require a custom quote from sales, and there is no self-serve free trial. The product targets large enterprises that want customer service unified with ServiceNow's IT service management, HR, and other workflow products, and it includes unlimited virtual agent conversations across both packages.

LiveAgent is a help desk and live chat platform built by Quality Unit, a company based in Bratislava, Slovakia. It brings email, live chat, social messaging, and an inbound call center with IVR into one shared agent dashboard, along with more than 175 support related features. An AI Answer Assistant drafts context aware replies from ticket history and the knowledge base, while automation rules handle routing, tagging, and SLA tracking.

LiveAgent is priced per agent per month across four tiers, Small, Medium, Large, and Enterprise, each available on monthly or discounted annual billing, plus a 30 day free trial with no credit card required. There is no permanent free plan. The platform connects with more than 200 tools, including Shopify, WooCommerce, Salesforce, and messaging apps like WhatsApp and Viber.

SparrowDesk is an AI-first customer service platform that helps businesses deliver fast, reliable, and scalable support. With Luna, the AI Agent, SparrowDesk auto-resolves up to 60% of tickets, enabling 24/7 support without increasing headcount. Platform highlights: - Empower agents with Luna Copilot: get AI-generated ticket summaries, smart reply suggestions, and instant access to knowledge, all within the inbox. - Manage customer conversations from email and live chat in one unified workspace, keeping full context across every thread. - Offer customers 24/7 self-service with branded portals that surface relevant articles and reduce inbound volume. - Track SLA adherence, agent productivity, and support trends with real-time dashboards and custom reports. - Streamline operations with a no-code workflow builder that automates repetitive tasks and standardize processes without engineering effort. Read SparrowDesk Reviews

Worktual is a customer engagement and contact center platform built for businesses in India, combining omnichannel support with agentic AI automation. It unifies voice calls, WhatsApp, Instagram, Facebook messaging, live chat, and email into a single workspace so support teams can manage every conversation channel from one place. An AI layer, including a chatbot called Lola, can independently answer frequently asked questions, handle bookings, and manage routine queries in natural, human-like language, then hand the conversation to a live agent when it identifies a query that needs human judgment. The contact center product also includes call routing, an interactive voice response system, real-time agent coaching prompts, multi-party call collaboration, and automatic call transcription for record-keeping and compliance.

Beyond the core contact center, Worktual offers a broader set of connected products, including an AI-native CRM, a cognitive data platform that unifies customer data into a single profile, a ticketing system for tracking support requests, a customer value management tool for retention and segmentation, and a campaign management module for multichannel marketing outreach. The platform is cloud-based, offers local phone numbers in more than 160 countries, and supports multiple languages, making it usable by distributed and remote teams. It is aimed at businesses ranging from startups and small and medium enterprises to larger organizations that want an integrated, customizable support and engagement stack rather than separate point tools; current customers span sectors including healthcare, retail, and education.

Knowmax is an AI-guided knowledge management platform built for customer experience teams. It centralizes information and delivers it as contextual, actionable guidance so agents and customers can find accurate answers quickly across every support touchpoint.

The platform supports decision trees, visual how-to guides, articles, and multimedia content, plus an omnichannel AI chatbot that understands natural language across many languages. Real-time updates keep knowledge consistent everywhere it is used, reducing errors and training time. Knowmax serves industries such as telecom, banking, BPO, insurance, and healthcare, helping CX teams deliver faster, mistake-proof service. It is offered with custom pricing tailored to each organization's needs.