Best Interactive Voice Response (IVR) Software

MyOperator is an Indian cloud telephony and business communication platform based in Noida, offering IVR systems, cloud call centers, call routing, call recording, and analytics from a unified dashboard. It supports multi-level IVR in 10 Indian languages, live call monitoring with whisper and barge features, CRM syncing, and both team-led and AI-led communication modes that can run together or be switched between.

Plans are named Compact, Sedan, SUV, and Enterprise to reflect business growth stages, starting at Rs 2,500 per month for 3 users up to custom enterprise pricing for larger teams. MyOperator also offers dedicated AI Agent plans for chat, voice, and hybrid automation. WhatsApp conversation charges are billed separately per Meta's pricing, and most plans include email and chat support.

8x8 is a cloud communications company based in Campbell, California, offering unified communications and an AI-enabled omnichannel contact center under one platform. Its Contact Center product supports voice, chat, email, SMS, social messaging, and WhatsApp through a single routing engine, alongside an Agent Workspace and Supervisor Workspace for managing queues, coaching, and reporting.

8x8 no longer publishes public pricing on its website, having moved to a sales-led quoting model in late 2023. Historic third-party pricing guides reference per-user monthly rates for 8x8's X Series plans, but exact current prices are not independently verifiable from 8x8's own site, so buyers should contact 8x8 sales directly for an accurate, up-to-date quote.

Five9 is a cloud contact center platform that provides omnichannel routing across voice, chat, email, SMS, and social channels for sales and support organizations. It includes AI Agent Assist, speech-enabled IVR, workforce optimization tools, and built-in call recording and quality management, and connects to more than 300 CRM and business applications including Salesforce and Microsoft Dynamics.

Published plans start with Digital at 119 dollars per seat per month for digital-only channels and Core at 159 dollars per seat per month for full voice and digital access, both requiring a 50 seat minimum. Higher tiers, Plus, Pro, and Enterprise, add deeper AI and workforce engagement management but require a custom quote from Five9's sales team.

Convoso is an outbound contact center platform built around a high-speed predictive dialer for high-volume sales and lead generation teams. Based in Los Angeles, California, it offers four dialing modes, adaptive pacing, and voicemail detection designed to minimize agent idle time and maximize live conversations. The platform also includes dynamic scripting, list management, caller ID reputation tools, TCPA compliance features, and real-time reporting.

Convoso does not publish standard pricing tiers or a free trial; instead it offers custom quotes based on team size, features, and call volume, with plans generally aimed at teams of around 20 or more agents. Prospective customers can request a live demo through its website rather than signing up for a self-serve trial.

Freshcaller, now branded Freshdesk Contact Center, is Freshworks' cloud based phone and call center product. It offers a Free plan with pay per minute calling, then paid Growth, Pro, and Enterprise tiers that add features progressively, including call queues, call recording, and IVR phone trees starting on the Pro plan, with AI driven Speech Enabled IVR powered by Freddy exclusive to the Enterprise plan. Each paid plan bundles a monthly allotment of free incoming minutes, from 2,000 up to 5,000, with additional usage and outbound calls billed per minute.

Because it is built by Freshworks, Freshcaller integrates tightly with Freshdesk helpdesk tickets, letting agents convert calls into tickets and see related conversation history automatically, which makes it a natural fit for support teams already using Freshworks products.

Amazon Connect is an AI-powered omnichannel cloud contact center service from AWS, offering voice, chat, SMS, email, and video support with a drag-and-drop flow designer for building IVR and self-service experiences. It includes a unified agent workspace, task management, conversational analytics, and AI capabilities powered by Amazon's speech and language models, all running on AWS infrastructure.

Unlike most contact center software, Amazon Connect uses pure pay-as-you-go pricing with no seat licenses or minimum fees. Official rates include 0.038 dollars per minute for voice, 0.01 dollars per chat message, 0.08 dollars per email, and 0.014 dollars per SMS or third-party message, plus separate phone number fees. New AWS accounts get a 12 month free tier with limited monthly usage.

Genesys Cloud IVR is the self-service call routing layer of the Genesys Cloud CX platform. Administrators design menus in a drag and drop tool called Architect, combining DTMF keypad input, spoken commands recognized through native or third party natural language understanding, and PIN or identity verification before calls reach an agent. Context gathered during the IVR carries through to the agent if the call escalates.

Speech-enabled IVR and outbound campaign support are included from the entry Genesys Cloud CX 1 plan, priced at $75 per user per month billed annually, with higher tiers adding digital channels, workforce engagement tools, and more AI capabilities. Telephony minutes are billed separately under Genesys Cloud's fair use policy.

Vonage Communications APIs (formerly Nexmo) is a cloud platform for adding SMS, voice, video, and authentication features into websites and applications. Businesses use its SMS, Messages, Voice, Video, and Verify APIs to reach customers across SMS, MMS, RCS, WhatsApp, and Facebook Messenger, or to build in-app calling and video experiences on Vonage's carrier-grade global network spanning over 1,600 telecom networks.

Pricing is pay-as-you-go and billed per second or per message, with no fixed monthly fee for API access, and free trial credit is available with no credit card required. Vonage is part of Ericsson and serves developers and enterprises building customer engagement, fraud prevention, and contact center tools.

Twilio Studio is a visual, drag and drop workflow builder used to design interactive voice response (IVR) flows and other communication workflows on the Twilio platform. Users connect widgets such as Gather, Say/Play, and Split to capture DTMF or speech input, play prompts, and route callers, without writing code. Flows can be published in real time and scale on Twilio's cloud infrastructure to handle high call volumes.

Studio integrates with Twilio Voice, Messaging, Functions, and Flex, and supports AI Operators for more advanced conversational logic. It is billed per flow execution rather than as a flat subscription, with additional charges for the underlying Twilio voice or messaging usage. It is popular with developers and contact centers that want a fast way to prototype and deploy IVR call flows.

Knowlarity is a cloud business communications provider offering virtual numbers, toll free numbers, cloud IVR, click to call, and call center software, serving businesses across India and other emerging markets. Its Smart IVR routes callers automatically to the right department, reducing dependence on large call center teams, and integrates with CRM systems so agent screens show caller context automatically. In February 2022 Knowlarity was acquired by Gupshup, a conversational engagement platform, for roughly 100 million dollars, and it now operates as part of the Gupshup group.

Published plans on Knowlarity's own site are priced in Indian rupees per agent per month, with tiers separating inbound only contact centers from combined inbound and outbound setups that include lead management.