Best Interactive Voice Response (IVR) Software

Talkdesk IVR is the interactive voice response system built on Talkdesk Studio, a visual flow builder used to design multi-level call menus for the Talkdesk CX Cloud contact center platform. Callers can be routed using DTMF keypresses or, with the Voice IVR component, by briefly explaining their reason for calling. Admins can record prompts, upload MP3 or WAV files, or type text for automatic conversion to audio.

The Studio IVR builder is included from the Voice Essentials plan, priced at $105 per user per month, alongside Digital Essentials at $85, Elite at $165, and Industry Experience Clouds at $225 per user per month. A lighter Talkdesk Express option is available for smaller US and Canada based businesses with 25 included licenses and $100 in free credit.

IVR Technology Group, headquartered in Amherst, New York, provides interactive voice response solutions that automate customer service, payments, and outreach. Its offerings include voice surveys integrated with platforms like Qualtrics, automated phone and text payment processing that removes PCI compliance burden, omnichannel outbound campaigns across voice, text, and email, and self-service automation designed to contain a large share of inbound calls without a live agent.

The company reports processing over 560,000 voice surveys, $745 million in automated payments, and 150 million minutes of voice automation in a recent year. IVR Technology Group does not publish fixed pricing; it uses a consumption-based, pay-per-minute model with an added transaction fee for automated IVR payments, and customers must contact the company directly for a quote based on call volume and requirements.

Exotel is a cloud communications platform built primarily for businesses in India, Southeast Asia, the Middle East, and Africa, offering virtual numbers, a business phone system, an enterprise contact center, and communication APIs. Its IVR builder is drag and drop and supports multi level call trees, included across all Business Phone System plans alongside call recording, 360 degree analytics, and automated SMS. Exotel connects natively with CRMs and helpdesks such as Zoho CRM, Salesforce, HubSpot, Freshdesk, Zendesk, and Shopify.

Business Phone System plans are sold as prepaid packs with a validity period rather than a simple monthly fee, ranging from a small Dabbler pack to the higher volume Influencer pack with unlimited agents. Enterprise contact center pricing is usage and quote based. All plans include a 7 day free trial with bonus credits.

Five9 IVR is the interactive voice response capability built into the Five9 cloud contact center platform. It lets callers self-serve using touch tone input or natural speech, with speech recognition and support for many languages. A companion Visual IVR presents callers on mobile devices with an on-screen menu instead of a spoken one, and AI powered automation can summarize calls, transcribe conversations, and pass context to live agents.

IVR functionality is part of Five9's broader Virtual Contact Center seats and connects natively with CRMs such as Salesforce, ServiceNow, and Microsoft Teams. Five9 does not publish standalone IVR pricing since it is bundled into its Digital, Core, Plus, Pro, and Enterprise plans, which require a minimum of 50 concurrent seats.

MCUBE is a cloud telephony and business communication platform that helps enterprises manage customer calls and interactions at scale. It brings together IVR, virtual phone numbers, click-to-call, auto dialer, voice broadcasting, and AI-assisted call management to improve engagement and sales productivity.

The IVR routes callers based on keypad input or spoken keywords, while call tracking and real-time analytics give managers insight into performance. MCUBE also offers WhatsApp Business API and marketing-automation tools, making it a broad option for contact centers and sales teams. Pricing is available on request across yearly, monthly, and one-time license options, letting businesses choose a model that fits their calling volume and needs.