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Servetel

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Cloud telephony and IVR provider now rebranded and operating under the Acefone brand

Interactive Voice Response (IVR) Software
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  • Deployment Cloud Based
  • Starting price ₹1,599
  • Free trial Available
  • Best for Startups, SMEs, Agencies

What is Servetel?

Servetel was an Indian cloud telephony provider based in Gurugram offering virtual numbers, toll-free numbers, IVR, voice broadcasting, call recording, and CRM integrations with Zoho, Salesforce, Freshdesk, and HubSpot. As of this research, Servetel has rebranded to Acefone, and its website servetel.in now redirects entirely to acefone.com, with a legacy Servetel login retained only for existing customers alongside Acefone's India and UK portals.

Acefone's current Contact Center Studio plans start at Rs 1,599 per user per month for a Professional tier with a 6-seat minimum, rising to Rs 1,999 per user per month for the Ultra tier, plus a custom Enterprise tier. Both published tiers include unlimited calling within India, one standard DID, and call recording, with toll-free numbers available as an add-on.

Key Features of Servetel

Servetel lists 8 documented features, including Virtual numbers and toll-free numbers, Multi-level IVR and hosted PBX and Voice broadcasting and press-1 campaigns. The list below covers what the product does rather than how it is marketed.

  • Virtual numbers and toll-free numbers
  • Multi-level IVR and hosted PBX
  • Voice broadcasting and press-1 campaigns
  • Call recording and call analytics
  • Automatic call distribution and queue management
  • CRM integrations including Zoho, Salesforce, Freshdesk, and HubSpot
  • Transactional SMS and OTP service
  • 99.99% uptime SLA with N+1 redundant infrastructure

Servetel Pricing

Servetel lists 2 plans, from ₹1,599 to ₹1,999.

Professional

₹1,599

per user/per month

Request pricing

Inbound contact center package with a minimum of 6 seats, listed on the vendor’s Acefone contact center pricing page.

Ultra

₹1,999

per user/per month

Request pricing

Complete contact center package with a minimum of 5 seats.

Servetel Specifications

Servetel is available on web app and has iOS and Android apps. It offers an API and has a free trial.

Deployment
  • Cloud Based
Billing cycle
Monthly
Desktop
  • Web App
Mobile
  • iOS
  • Android
Languages
  • English
Built for
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Support
  • Email
  • Phone
  • Live Support
  • Tickets
Integrations
Zoho CRM, Salesforce, Freshdesk, Zendesk, HubSpot
Public API
Yes
Free trial
Yes
Free plan
No
Runs in browser
Yes
Customisable
Yes
Website
servetel.in

Servetel Videos

Servetel Screenshots

Servetel screenshot 1

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Servetel FAQs

No, Servetel has rebranded to Acefone. Its website now redirects to acefone.com, though a separate Servetel login remains for existing customers.

The Professional tier is Rs 1,599 per user per month with a minimum of 6 seats, based on Acefone's published pricing.

Yes, a free trial is available alongside quotation-based pricing for enterprise needs.

It integrates with Zoho CRM, Salesforce, Freshdesk, Zendesk, and HubSpot.

The platform is backed by a 99.99% SLA with N+1 redundant infrastructure.