CloudTalk
VerifiedCloud-based VoIP call center and business phone system for sales and support teams
See all screenshots - Deployment Cloud Based
- Starting price €27
- Free trial Available
- Best for Startups, SMEs, Agencies
What is CloudTalk?
CloudTalk is a cloud-based VoIP call center and business phone system built for sales and support teams, headquartered in Bratislava, Slovakia. It offers inbound and outbound calling, IVR, call queues, and smart routing, along with a smart dialer and answering machine detection to speed up outbound campaigns. CloudTalk connects to over 100 tools including Salesforce, HubSpot, and Pipedrive, and supports SMS and WhatsApp messaging alongside voice.
Paid plans range from Lite to Expert, starting at 19 euros per user per month billed annually, with a 14 day free trial available. Add-ons such as the Power Dialer, Parallel Dialer, and AI Conversation Intelligence are billed separately from the base plans. CloudTalk also offers standalone AI Voice Agents for automated call handling.
Key Features of CloudTalk
CloudTalk lists 10 documented features, including Smart, power, and parallel dialers, Answering machine detection and IVR and smart condition-based call routing. The list below covers what the product does rather than how it is marketed.
- Smart, power, and parallel dialers
- Answering machine detection
- IVR and smart condition-based call routing
- Call queues and ring groups
- Call recording and automatic transcription
- AI Conversation Intelligence (add-on)
- AI Voice Agents for inbound and outbound calls
- SMS, WhatsApp, and fax messaging
- Real-time analytics and custom dashboards
- 100+ integrations including Salesforce and HubSpot
CloudTalk Pricing
CloudTalk lists 4 plans, from €27 to €69.
Lite
€27
per user/month
Billed monthly, or €19 per user per month billed annually. All the essentials to set up a smart professional phone system, minimum 1 licence.
Starter
€34
per user/month
Billed monthly, or €25 per user per month billed annually. The essentials phone system tier above Lite, minimum 1 licence.
Essential
€39
per user/month
Billed monthly, or €29 per user per month billed annually. Smart routing, integrations and messaging for growing teams, minimum 1 licence.
Expert
€69
per user/month
Marked most popular. Billed monthly, or €49 per user per month billed annually, minimum 3 licences. Scales calling with dialers, real-time analytics and Salesforce. Add-ons such as the power dialer and AI voice agents are priced separately.
CloudTalk Specifications
CloudTalk is available on web app, Windows and macOS and has iOS and Android apps. It offers an API and has a free trial.
- Deployment
- Cloud Based
- Billing cycle
- Monthly
- Desktop
- Web App
- Windows
- macOS
- Mobile
- iOS
- Android
- Languages
- English
- Built for
- Startups
- SMEs
- Agencies
- Enterprises
- Support
- Phone
- Live Support
- Tickets
- Integrations
- Salesforce, HubSpot, Pipedrive, Zendesk, Intercom, Slack, Zapier, and 100+ business tools
- Public API
- Yes
- Free trial
- Yes
- Free plan
- No
- Runs in browser
- Yes
- Customisable
- Yes
- Website
- cloudtalk.io
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Alternatives to CloudTalk
Other Automatic Call Distribution Software recorded on the same fields.
