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IVR Technology Group

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Consumption-based IVR and customer engagement automation for voice, text, and payments

Interactive Voice Response (IVR) Software
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  • Deployment Cloud Based, Hybrid
  • Starting price Custom
  • Free trial Not offered
  • Best for SMEs, Enterprises

What is IVR Technology Group?

IVR Technology Group, headquartered in Amherst, New York, provides interactive voice response solutions that automate customer service, payments, and outreach. Its offerings include voice surveys integrated with platforms like Qualtrics, automated phone and text payment processing that removes PCI compliance burden, omnichannel outbound campaigns across voice, text, and email, and self-service automation designed to contain a large share of inbound calls without a live agent.

The company reports processing over 560,000 voice surveys, $745 million in automated payments, and 150 million minutes of voice automation in a recent year. IVR Technology Group does not publish fixed pricing; it uses a consumption-based, pay-per-minute model with an added transaction fee for automated IVR payments, and customers must contact the company directly for a quote based on call volume and requirements.

Key Features of IVR Technology Group

IVR Technology Group lists 7 documented features, including Customizable voice menus and multi-level IVR, Automated phone and text-based payment processing and Voice surveys with Qualtrics integration. The list below covers what the product does rather than how it is marketed.

  • Customizable voice menus and multi-level IVR
  • Automated phone and text-based payment processing
  • Voice surveys with Qualtrics integration
  • Omnichannel outbound campaigns via voice, text, and email
  • Self-service call containment automation
  • PCI-compliant automated payment handling
  • Hosted IVR infrastructure including phone lines and application servers

IVR Technology Group Pricing

IVR Technology Group lists 1 plan without published figures. Pricing is quoted on request.

Consumption-Based

Custom

per-minute usage plus transaction fees

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Pay-per-minute IVR usage with an added transaction fee for automated IVR payments; requires a custom quote

IVR Technology Group Specifications

IVR Technology Group is available on web app. It offers an API.

Deployment
  • Cloud Based
  • Hybrid
Billing cycle
Transaction
Desktop
  • Web App
Languages
  • English
Built for
  • SMEs
  • Enterprises
Support
  • Email
  • Phone
  • Live Support
Integrations
Qualtrics
Public API
Yes
Free trial
No
Free plan
No
Runs in browser
Yes
Customisable
Yes
Website
ivrtechgroup.com

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IVR Technology Group FAQs

Pricing is consumption-based, charged per minute of usage with an additional transaction fee for automated IVR payments. There is no published flat rate.

No public free trial is advertised; prospective customers must request a custom quote.

Yes, its automated payment solution handles phone and text-based payments and is designed to reduce PCI compliance burden.

Yes, IVR Technology Group offers voice surveys integrated with the Qualtrics platform.

The company is headquartered in Amherst, New York.