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IVR Technology Group

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What is IVR Technology Group?

IVR Technology Group, headquartered in Amherst, New York, provides interactive voice response solutions that automate customer service, payments, and outreach. Its offerings include voice surveys integrated with platforms like Qualtrics, automated phone and text payment processing that removes PCI compliance burden, omnichannel outbound campaigns across voice, text, and email, and self-service automation designed to contain a large share of inbound calls without a live agent.

The company reports processing over 560,000 voice surveys, $745 million in automated payments, and 150 million minutes of voice automation in a recent year. IVR Technology Group does not publish fixed pricing; it uses a consumption-based, pay-per-minute model with an added transaction fee for automated IVR payments, and customers must contact the company directly for a quote based on call volume and requirements.

Key Features of IVR Technology Group

Here are the powerful features that make IVR Technology Group stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.

  • Customizable voice menus and multi-level IVR
  • Automated phone and text-based payment processing
  • Voice surveys with Qualtrics integration
  • Omnichannel outbound campaigns via voice, text, and email
  • Self-service call containment automation
  • PCI-compliant automated payment handling
  • Hosted IVR infrastructure including phone lines and application servers

IVR Technology Group Pricing

Here are the pricing plans for IVR Technology Group. Choose the plan that best fits your requirements and budget.

Consumption-Based

Custom

per-minute usage plus transaction fees

Free Trial

Pay-per-minute IVR usage with an added transaction fee for automated IVR payments; requires a custom quote

IVR Technology Group Specifications

Get a closer look at the technical specifications and system requirements for IVR Technology Group. Find out if it's compatible with your operating system and other software.

Software Tagline :
Consumption-based IVR and customer engagement automation for voice, text, and payments
Deployment :
  • cloud based
  • hybrid
Subscription Plan :
transaction
Desktop Platforms :
  • web app
Mobile Platforms :
Language Support :
english
Target Audience :
  • smes
  • enterprises
Available Support :
  • email
  • phone
  • live support
Integrations :
Qualtrics
Product Url :
https://www.ivrtechgroup.com
API Available :
Yes
Free Trial Available :
No
Run On Mobile Browser :
Yes
Free Plan Available :
No
Customization Available :
Yes

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Overall IVR Technology Group Reviews

Here's our unbiased review of IVR Technology Group. Discover how our team of experts rates its features, ease of use, customer support, and other aspects that contribute to its overall appeal.

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IVR Technology Group Pros and Cons

IVR Technology Group FAQs

Pricing is consumption-based, charged per minute of usage with an additional transaction fee for automated IVR payments. There is no published flat rate.

No public free trial is advertised; prospective customers must request a custom quote.

Yes, its automated payment solution handles phone and text-based payments and is designed to reduce PCI compliance burden.

Yes, IVR Technology Group offers voice surveys integrated with the Qualtrics platform.

The company is headquartered in Amherst, New York.