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Freshcaller (Freshdesk Contact Center)

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Cloud call center software with phone tree and Freddy speech enabled IVR, part of Freshworks

Interactive Voice Response (IVR) Software
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  • Deployment Cloud Based
  • Starting price Free
  • Free trial Available
  • Best for Freelancers, Startups, SMEs

What is Freshcaller (Freshdesk Contact Center)?

Freshcaller, now branded Freshdesk Contact Center, is Freshworks' cloud based phone and call center product. It offers a Free plan with pay per minute calling, then paid Growth, Pro, and Enterprise tiers that add features progressively, including call queues, call recording, and IVR phone trees starting on the Pro plan, with AI driven Speech Enabled IVR powered by Freddy exclusive to the Enterprise plan. Each paid plan bundles a monthly allotment of free incoming minutes, from 2,000 up to 5,000, with additional usage and outbound calls billed per minute.

Because it is built by Freshworks, Freshcaller integrates tightly with Freshdesk helpdesk tickets, letting agents convert calls into tickets and see related conversation history automatically, which makes it a natural fit for support teams already using Freshworks products.

Key Features of Freshcaller (Freshdesk Contact Center)

Freshcaller (Freshdesk Contact Center) lists 9 documented features, including Multi level IVR (Phone Trees) on Pro and Enterprise plans, Speech enabled AI IVR powered by Freddy (Enterprise plan) and Call queues, voicemail, and call recording. The list below covers what the product does rather than how it is marketed.

  • Multi level IVR (Phone Trees) on Pro and Enterprise plans
  • Speech enabled AI IVR powered by Freddy (Enterprise plan)
  • Call queues, voicemail, and call recording
  • Native two way Freshdesk ticket integration
  • Call monitoring and smart escalations
  • Custom reports and abandoned call metrics
  • Number porting and local/toll free numbers
  • Free plan with pay per minute calling
  • Zapier integration for workflow automation

Freshcaller (Freshdesk Contact Center) Pricing

Freshcaller (Freshdesk Contact Center) lists 4 plans, starting free and running to $69.

Free

Free

per agent, pay per minute for calls

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Local and toll free numbers, call notes, basic metrics

Growth

$15/month

per agent, billed annually, 2,000 free minutes included

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Adds number porting, call queues, voicemail, call recording, transfers

Pro

$39/month

per agent, billed annually, 3,000 free minutes included

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Adds IVR (Phone Trees), custom reports, call monitoring, smart escalations

Enterprise

$69/month

per agent, billed annually, 5,000 free minutes included

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Adds Speech Enabled IVR (Freddy), abandoned call metrics

Freshcaller (Freshdesk Contact Center) Specifications

Freshcaller (Freshdesk Contact Center) is available on web app and has iOS and Android apps. It offers an API, has a free trial and has a free plan.

Deployment
  • Cloud Based
Billing cycle
Monthly
Desktop
  • Web App
Mobile
  • iOS
  • Android
Languages
  • English
Built for
  • Freelancers
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Support
  • Email
  • Phone
  • Live Support
  • Tickets
Integrations
Freshdesk, Freshsales, Zapier, Salesforce, Slack, Freshservice
Public API
Yes
Free trial
Yes
Free plan
Yes
Runs in browser
Yes
Customisable
Yes
Website
freshworks.com

Freshcaller (Freshdesk Contact Center) Videos

Freshcaller (Freshdesk Contact Center) Screenshots

Freshcaller (Freshdesk Contact Center) screenshot 1

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Freshcaller (Freshdesk Contact Center) FAQs

Standard IVR, called Phone Trees, is available starting on the Pro plan at 39 dollars per agent per month, while AI powered Speech Enabled IVR through Freddy is exclusive to the Enterprise plan at 69 dollars per agent per month.

Yes, Freshcaller offers a Free plan at 0 dollars per agent per month, though calls are billed per minute and advanced features like IVR are not included.

Calls can be converted into Freshdesk tickets with one click, and agents see related ticket history in the call widget, since both products come from Freshworks.

Yes, paid plans include a monthly allotment of free incoming minutes ranging from 2,000 on Growth to 5,000 on Enterprise, with outbound and overage minutes billed separately starting around 0.022 dollars per minute.