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Five9

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Cloud contact center platform with AI-powered omnichannel customer engagement

Automatic Call Distribution Software Call & Contact Center Software Call Transfer Software Contact Center Software
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  • Deployment Cloud Based
  • Starting price $119
  • Free trial Not offered
  • Best for SMEs, Agencies, Enterprises

What is Five9?

Five9 is a cloud contact center platform that provides omnichannel routing across voice, chat, email, SMS, and social channels for sales and support organizations. It includes AI Agent Assist, speech-enabled IVR, workforce optimization tools, and built-in call recording and quality management, and connects to more than 300 CRM and business applications including Salesforce and Microsoft Dynamics.

Published plans start with Digital at 119 dollars per seat per month for digital-only channels and Core at 159 dollars per seat per month for full voice and digital access, both requiring a 50 seat minimum. Higher tiers, Plus, Pro, and Enterprise, add deeper AI and workforce engagement management but require a custom quote from Five9's sales team.

Key Features of Five9

Five9 lists 10 documented features, including Omnichannel routing (voice, chat, email, SMS, social), AI Agent Assist with real-time guidance and Speech-enabled IVR and self-service. The list below covers what the product does rather than how it is marketed.

  • Omnichannel routing (voice, chat, email, SMS, social)
  • AI Agent Assist with real-time guidance
  • Speech-enabled IVR and self-service
  • Workforce optimization and gamification
  • Call recording and quality management
  • Real-time and historical analytics dashboards
  • 300+ cloud-based CRM and business integrations
  • Predictive, power, and progressive dialers
  • No-code/low-code AI automation builder
  • Five9 Genius AI capabilities

Five9 Pricing

Five9 lists 2 plans, from $119 to $159.

Digital

$119

monthly per seat

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Digital channels only, with full platform support.

Core

$159

monthly per seat

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All channels with AI essentials included.

Five9 Specifications

Five9 is available on web app. It offers an API.

Deployment
  • Cloud Based
Billing cycle
Monthly
Desktop
  • Web App
Languages
  • English
Built for
  • SMEs
  • Agencies
  • Enterprises
Support
  • Email
  • Phone
  • Live Support
  • Training
  • Tickets
Integrations
Salesforce, Microsoft Dynamics, Zendesk, ServiceNow, Oracle, and 300+ cloud-based integrations
Public API
Yes
Free trial
No
Free plan
No
Runs in browser
Yes
Customisable
Yes
Website
five9.com

Five9 Videos

Five9 Screenshots

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Five9 FAQs

The Digital plan starts at 119 dollars per seat per month for digital-only channels, while the Core plan with voice starts at 159 dollars per seat per month.

Yes, Five9 requires a minimum of 50 seats across its plans.

Five9's official pricing page does not advertise a self-serve free trial. Prospective customers are directed to contact sales or request a demo.

Five9 offers more than 300 cloud-based integrations, including CRM platforms such as Salesforce and Microsoft Dynamics.

Yes, Five9 includes AI Agent Assist, AI summaries, and other Genius AI capabilities, with more advanced AI features available on higher tiers.