Genesys Cloud IVR
VerifiedAI powered cloud IVR with speech-enabled self-service and drag and drop flow design
Is this your product? Rent a top-5 spot in Interactive Voice Response (IVR) Software from $219 a month.
See all screenshots - Deployment Cloud Based
- Starting price $75
- Free trial Available
- Best for SMEs, Agencies, Enterprises
What is Genesys Cloud IVR?
Genesys Cloud IVR is the self-service call routing layer of the Genesys Cloud CX platform. Administrators design menus in a drag and drop tool called Architect, combining DTMF keypad input, spoken commands recognized through native or third party natural language understanding, and PIN or identity verification before calls reach an agent. Context gathered during the IVR carries through to the agent if the call escalates.
Speech-enabled IVR and outbound campaign support are included from the entry Genesys Cloud CX 1 plan, priced at $75 per user per month billed annually, with higher tiers adding digital channels, workforce engagement tools, and more AI capabilities. Telephony minutes are billed separately under Genesys Cloud's fair use policy.
Key Features of Genesys Cloud IVR
Genesys Cloud IVR lists 9 documented features, including Architect drag and drop IVR and call flow designer, DTMF keypad and speech-enabled navigation and Native and third party NLU integration. The list below covers what the product does rather than how it is marketed.
- Architect drag and drop IVR and call flow designer
- DTMF keypad and speech-enabled navigation
- Native and third party NLU integration
- PIN verification and identity checks before agent handoff
- AI-powered self-service with voicebots and virtual agents
- Real-time and historical IVR analytics
- Context preserved when escalating to a live agent
- Outbound campaign IVR support
- Unified voice and digital channel routing
Genesys Cloud IVR Pricing
Genesys Cloud IVR lists 3 plans, from $75 to $155.
Genesys Cloud CX 1
$75
per user/month billed annually
For voice contact centers and associate users, including the voice channel.
Genesys Cloud CX 2
$115
per user/month billed annually
For omnichannel contact centers with quality assurance and compliance built in.
Genesys Cloud CX 3
$155
per user/month billed annually
For omnichannel contact centers with full workforce engagement capabilities.
Genesys Cloud IVR Specifications
Genesys Cloud IVR is available on web app and has iOS and Android apps. It offers an API and has a free trial.
- Deployment
- Cloud Based
- Billing cycle
- Yearly
- Desktop
- Web App
- Mobile
- iOS
- Android
- Languages
- English
- Built for
- SMEs
- Agencies
- Enterprises
- Support
- Phone
- Live Support
- Training
- Tickets
- Integrations
- Salesforce, Microsoft Teams, Zoom, Zendesk, ServiceNow, AWS, Amazon Lex
- Public API
- Yes
- Free trial
- Yes
- Free plan
- No
- Runs in browser
- Yes
- Customisable
- Yes
- Website
- genesys.com
Genesys Cloud IVR Videos
Genesys Cloud IVR Screenshots
Genesys Cloud IVR Comparisons
Your experience counts
Rate Genesys Cloud IVR
Used Genesys Cloud IVR? Your honest review helps the next buyer decide. It takes about three minutes.
Thanks, your review is in.
Our editors check every review before it goes live, usually within 2 business days.
Genesys Cloud IVR FAQs
Alternatives to Genesys Cloud IVR
Other Interactive Voice Response (IVR) Software recorded on the same fields.
