Genesys Cloud IVR
VerifiedAI powered cloud IVR with speech-enabled self-service and drag and drop flow design
- Deployment Cloud Based
- Starting price $75/month
- Free trial Available
- Best for SMEs, Agencies, Enterprises
What is Genesys Cloud IVR?
Genesys Cloud IVR is the self-service call routing layer of the Genesys Cloud CX platform. Administrators design menus in a drag and drop tool called Architect, combining DTMF keypad input, spoken commands recognized through native or third party natural language understanding, and PIN or identity verification before calls reach an agent. Context gathered during the IVR carries through to the agent if the call escalates.
Speech-enabled IVR and outbound campaign support are included from the entry Genesys Cloud CX 1 plan, priced at $75 per user per month billed annually, with higher tiers adding digital channels, workforce engagement tools, and more AI capabilities. Telephony minutes are billed separately under Genesys Cloud's fair use policy.
Key Features of Genesys Cloud IVR
Genesys Cloud IVR lists 9 documented features, including Architect drag and drop IVR and call flow designer, DTMF keypad and speech-enabled navigation and Native and third party NLU integration. The list below covers what the product does rather than how it is marketed.
- Architect drag and drop IVR and call flow designer
- DTMF keypad and speech-enabled navigation
- Native and third party NLU integration
- PIN verification and identity checks before agent handoff
- AI-powered self-service with voicebots and virtual agents
- Real-time and historical IVR analytics
- Context preserved when escalating to a live agent
- Outbound campaign IVR support
- Unified voice and digital channel routing
Genesys Cloud IVR Pricing
Genesys Cloud IVR lists 4 plans without published figures. Pricing is quoted on request.
Genesys Cloud CX 1
$75/month
per user, billed annually
Voice contact center with call routing, speech-enabled IVR, outbound campaigns, core analytics
Genesys Cloud CX 2
$115/month
per user, billed annually
Adds digital channels, quality assurance, knowledge management, social engagement
Genesys Cloud CX 3
$155/month
per user, billed annually
Adds full workforce engagement management: forecasting, scheduling, performance tools
Genesys Cloud CX 4
$240/month
per user, billed annually
Highest tier with AI experience tokens, journey management, broadest feature set
Genesys Cloud IVR Specifications
Genesys Cloud IVR is available on web app and has iOS and Android apps. It offers an API and has a free trial.
- cloud based
- web app
- ios
- android
- smes
- agencies
- enterprises
- phone
- live support
- training
- tickets
Genesys Cloud IVR Videos
Genesys Cloud IVR Screenshots
Alternatives of Genesys Cloud IVR
AlternativesOther Interactive Voice Response (IVR) Software products listed on SocialAtoZ, each with its own pricing and feature detail to compare against Genesys Cloud IVR.
Cloud native customer experience platform with omnichannel routing and AI automation
Multi-tier cloud IVR with drag and drop design, speech recognition and natural language processing
Genesys Cloud IVR Comparisons
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Alternatives to Genesys Cloud IVR
Other Interactive Voice Response (IVR) Software products listed on SocialAtoZ.
