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Twilio Studio

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Visual drag and drop workflow builder for building IVR and voice call flows on Twilio

Interactive Voice Response (IVR) Software
  • Deployment Cloud Based
  • Starting price $0.0025/execution
  • Free trial Available
  • Best for Startups, SMEs, Agencies

What is Twilio Studio?

Twilio Studio is a visual, drag and drop workflow builder used to design interactive voice response (IVR) flows and other communication workflows on the Twilio platform. Users connect widgets such as Gather, Say/Play, and Split to capture DTMF or speech input, play prompts, and route callers, without writing code. Flows can be published in real time and scale on Twilio's cloud infrastructure to handle high call volumes.

Studio integrates with Twilio Voice, Messaging, Functions, and Flex, and supports AI Operators for more advanced conversational logic. It is billed per flow execution rather than as a flat subscription, with additional charges for the underlying Twilio voice or messaging usage. It is popular with developers and contact centers that want a fast way to prototype and deploy IVR call flows.

Key Features of Twilio Studio

Twilio Studio lists 10 documented features, including No-code drag and drop flow canvas, Gather Input On Call widget for DTMF and speech capture and Say/Play widget for prompts and greetings. The list below covers what the product does rather than how it is marketed.

  • No-code drag and drop flow canvas
  • Gather Input On Call widget for DTMF and speech capture
  • Say/Play widget for prompts and greetings
  • Split Based On widget for conditional call routing
  • Real-time publishing of flow changes
  • Integrates with Twilio Voice, Messaging, Functions and Flex
  • AI Operators for custom conversational logic
  • Elastic cloud infrastructure that scales to millions of calls
  • REST API and CLI support for flow deployment
  • Flow versioning and revision history

Twilio Studio Pricing

Twilio Studio lists 3 plans without published figures. Pricing is quoted on request.

Studio Flow Execution

$0.0025/execution

Free Trial

Charged per Studio Flow execution; underlying Twilio Voice and Messaging usage is billed separately

Twilio-authored AI Operators

$0.005/1,000 characters

Free Trial

For built-in AI Operators used inside a Studio flow

Custom AI Operators

$0.002/1,000 input chars + $0.018/1,000 output chars

Free Trial

For custom AI Operators built by the user

Twilio Studio Specifications

Twilio Studio is available on web app. It offers an API and has a free trial.

Software Tagline :
Visual drag and drop workflow builder for building IVR and voice call flows on Twilio
Deployment :
  • cloud based
Subscription Plan :
transaction
Desktop Platforms :
  • web app
Mobile Platforms :
Language Support :
english
Target Audience :
  • startups
  • smes
  • agencies
  • enterprises
Available Support :
  • email
  • tickets
  • training
Integrations :
Twilio Voice, Twilio Messaging (SMS/WhatsApp), Twilio Functions, Twilio Flex, SendGrid, Salesforce, Segment, Slack, Zapier
Product Url :
https://www.twilio.com/en-us/studio
API Available :
Yes
Free Trial Available :
Yes
Run On Mobile Browser :
No
Free Plan Available :
No
Customization Available :
Yes

Twilio Studio Videos

Twilio Studio Screenshots

Twilio Studio screenshot 1

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Twilio Studio FAQs

Studio is a visual workflow builder, not an off the shelf IVR product. It is commonly used to build custom IVR call flows on top of Twilio's voice and messaging APIs.

Studio is billed per flow execution starting at $0.0025 each, separate from the underlying Twilio Voice or Messaging charges that the flow triggers.

No. Studio uses a drag and drop canvas of pre-built widgets, though custom logic can be added with Twilio Functions for more advanced flows.

Yes, the Gather widget supports both DTMF keypresses and speech input, and flows can incorporate AI Operators for more advanced natural language handling.

Yes, Studio is commonly used to build the IVR entry point for Twilio Flex, routing calls into Flex queues before they reach an agent.