Five9 IVR
VerifiedCloud contact center IVR with speech recognition, visual IVR and AI powered self-service
Is this your product? Rent a top-5 spot in Interactive Voice Response (IVR) Software from $219 a month.
See all screenshots - Deployment Cloud Based
- Starting price $119/month
- Free trial Not offered
- Best for SMEs, Agencies, Enterprises
What is Five9 IVR?
Five9 IVR is the interactive voice response capability built into the Five9 cloud contact center platform. It lets callers self-serve using touch tone input or natural speech, with speech recognition and support for many languages. A companion Visual IVR presents callers on mobile devices with an on-screen menu instead of a spoken one, and AI powered automation can summarize calls, transcribe conversations, and pass context to live agents.
IVR functionality is part of Five9's broader Virtual Contact Center seats and connects natively with CRMs such as Salesforce, ServiceNow, and Microsoft Teams. Five9 does not publish standalone IVR pricing since it is bundled into its Digital, Core, Plus, Pro, and Enterprise plans, which require a minimum of 50 concurrent seats.
Key Features of Five9 IVR
Five9 IVR lists 9 documented features, including DTMF and speech-driven self-service menus, Visual IVR for mobile web callers and Support for 72 languages. The list below covers what the product does rather than how it is marketed.
- DTMF and speech-driven self-service menus
- Visual IVR for mobile web callers
- Support for 72 languages
- AI powered call summaries, transcription and insights
- Omnichannel routing across voice, chat, email, SMS and social
- Native Salesforce, ServiceNow, Microsoft Teams and Zoom integrations
- IVR debugger for tracing call paths
- Visual customer feedback and satisfaction surveys
- Estimated wait time and callback options
Five9 IVR Pricing
Five9 IVR lists 5 plans. Two carry a published figure, from $119 to $159; the rest are quoted on request.
Digital
$119/month
per seat, 50 seat minimum
Digital channels only (chat, email, SMS, social)
Core
$159/month
per seat, 50 seat minimum
All channels including voice/IVR with AI essentials
Pro
Custom
All channels with AI essentials and workforce engagement management, custom quote
Enterprise
Custom
All channels with advanced AI and workforce engagement management, custom quote
Five9 IVR Specifications
Five9 IVR is available on web app and has iOS and Android apps. It offers an API.
- Deployment
- Cloud Based
- Billing cycle
- Monthly
- Desktop
- Web App
- Mobile
- iOS
- Android
- Languages
- English
- Built for
- SMEs
- Agencies
- Enterprises
- Support
- Phone
- Live Support
- Training
- Tickets
- Integrations
- Salesforce, ServiceNow, Microsoft Teams, Zoom, Zendesk, Oracle
- Public API
- Yes
- Free trial
- No
- Free plan
- No
- Runs in browser
- Yes
- Customisable
- Yes
- Website
- five9.com
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