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8×8

Verified

Unified cloud communications and AI-enabled contact center platform for businesses

Audio Conferencing Software Automatic Call Distribution Software Call & Contact Center Software Contact Center Software
  • Deployment Cloud Based
  • Starting price Custom
  • Free trial Not offered
  • Best for SMEs, Agencies, Enterprises

What is 8×8?

8x8 is a cloud communications company based in Campbell, California, offering unified communications and an AI-enabled omnichannel contact center under one platform. Its Contact Center product supports voice, chat, email, SMS, social messaging, and WhatsApp through a single routing engine, alongside an Agent Workspace and Supervisor Workspace for managing queues, coaching, and reporting.

8x8 no longer publishes public pricing on its website, having moved to a sales-led quoting model in late 2023. Historic third-party pricing guides reference per-user monthly rates for 8x8's X Series plans, but exact current prices are not independently verifiable from 8x8's own site, so buyers should contact 8x8 sales directly for an accurate, up-to-date quote.

Key Features of 8×8

8×8 lists 10 documented features, including Unified communications (phone, video, chat, fax), Omnichannel contact center routing (voice, chat, email, SMS/MMS/RCS) and Social and WhatsApp messaging support. The list below covers what the product does rather than how it is marketed.

  • Unified communications (phone, video, chat, fax)
  • Omnichannel contact center routing (voice, chat, email, SMS/MMS/RCS)
  • Social and WhatsApp messaging support
  • AI-powered self-service and agent assist
  • 8x8 Agent Workspace
  • 8x8 Supervisor Workspace with low-code dashboards
  • Microsoft Teams integration
  • 99.999% uptime SLA with end-to-end encryption
  • Real-time and historical analytics and reporting
  • Global reach across 160+ countries

8×8 Pricing

8×8 lists 2 plans without published figures. Pricing is quoted on request.

Unified Communications

Custom

Free Trial

8×8 does not publish current pricing publicly; contact 8×8 sales for a quote.

Contact Center

Custom

Free Trial

8×8 does not publish current pricing publicly; contact 8×8 sales for a quote.

8×8 Specifications

8×8 is available on web app, Windows and macOS and has iOS and Android apps. It offers an API.

Software Tagline :
Unified cloud communications and AI-enabled contact center platform for businesses
Deployment :
  • cloud based
Subscription Plan :
monthly
Desktop Platforms :
  • web app
  • windows
  • macos
Mobile Platforms :
  • ios
  • android
Language Support :
english
Target Audience :
  • smes
  • agencies
  • enterprises
Available Support :
  • email
  • phone
  • live support
  • training
  • tickets
Integrations :
Salesforce, Microsoft Teams, Zendesk, HubSpot, ServiceNow, and other CRM and unified communications integrations
Product Url :
https://www.8x8.com
API Available :
Yes
Free Trial Available :
No
Run On Mobile Browser :
Yes
Free Plan Available :
No
Customization Available :
Yes

8×8 Videos

8×8 Screenshots

8×8 screenshot 1

Alternatives of 8×8

Alternatives

Other Interactive Voice Response (IVR) Software products listed on SocialAtoZ, each with its own pricing and feature detail to compare against 8×8.

Zoom Phone

Cloud VoIP phone system with unlimited calling, SMS, fax, and AI note-taking

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Zendesk

Customer service platform with ticketing, messaging and AI-powered support tools

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Ooma

Business VoIP phone system with over 100 features, no contracts, and a 30 day money back guarantee

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Salesforce Service Cloud

AI-powered customer service platform with case management and omnichannel routing

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8×8 FAQs

No, as of late 2023, 8x8 removed public pricing from its website and moved to a sales-led quoting model, so current prices require contacting 8x8 directly.

8x8 offers Unified Communications, Contact Center, and CX Beyond the Contact Center bundles, along with an integration for Microsoft Teams.

Yes, 8x8 Contact Center routes voice, chat, email, SMS, social media, and WhatsApp conversations through a single routing engine.

Yes, 8x8 offers mobile apps for iOS and Android as part of its unified communications platform.

8x8 states it serves more than 58,000 customers across over 160 countries.