Dialpad
VerifiedAI-native business phone, meetings and contact center platform
- Deployment Cloud Based
- Starting price $15/month
- Free trial Available
- Best for Startups, SMEs, Agencies
What is Dialpad?
Dialpad is an AI-native business communications platform that combines a cloud phone system, video meetings, and team messaging under its core Dialpad Connect product, alongside separate Dialpad Support (contact center) and Dialpad Sell (sales dialer) offerings. It is built around DialpadGPT, its in-house AI model that powers live call transcription, automatic call summaries, and real-time coaching for sales and support agents.
The core Connect plans are Standard and Pro, priced per user per month with lower rates for annual billing, plus a custom-quoted Enterprise tier. Dialpad integrates with tools including Salesforce, Zendesk, Google Workspace, and Microsoft 365, and offers native desktop and mobile apps in addition to browser access, making it suited to distributed teams that want AI-assisted calling built in rather than bolted on.
Key Features of Dialpad
Dialpad lists 10 documented features, including AI-powered call and voicemail transcription, Automated post-call summaries and Live speech coaching for agents. The list below covers what the product does rather than how it is marketed.
- AI-powered call and voicemail transcription
- Automated post-call summaries
- Live speech coaching for agents
- Business phone with unlimited domestic calling
- Video meetings and team messaging
- AI Agents for automated workflows
- Sentiment analysis and call scoring
- Multiple phone numbers per account (Pro)
- CRM integrations (Salesforce, HubSpot, Zendesk, Zoho)
- Global SMS (Pro plan)
Dialpad Pricing
Dialpad lists 3 plans without published figures. Pricing is quoted on request.
Standard
$15/month
per user, 1-user minimum, billed annually ($27/user monthly)
Unlimited calls within country plus US/Canada, local SMS/MMS, AI transcription, Google Workspace and Microsoft 365 integrations
Pro
$25/month
per user, 3-user minimum, billed annually ($35/user monthly)
Adds global SMS, multiple phone numbers per account, and CRM integrations including Salesforce, Zendesk, HubSpot, and Zoho
Enterprise
Custom
Contact sales
Custom-quoted plan for larger organizations with advanced admin and compliance needs
Dialpad Specifications
Dialpad is available on web app, Windows and macOS and has iOS and Android apps. It offers an API and has a free trial.
- cloud based
- web app
- windows
- macos
- ios
- android
- startups
- smes
- agencies
- enterprises
- live support
- tickets
- training
Dialpad Videos
Dialpad Screenshots
Alternatives of Dialpad
AlternativesOther Cloud Telephony Software products listed on SocialAtoZ, each with its own pricing and feature detail to compare against Dialpad.
AI-powered business phone and communication platform for sales and support teams
AI-powered cloud phone, video, and messaging platform trusted by 400,000+ businesses
AI-powered cloud phone system built for sales and support teams with 250+ integrations
Dialpad Comparisons
Overall Dialpad Reviews
No user reviews have been submitted for Dialpad yet. If you have used it, you can be the first to leave one.
No reviews yet
Used Dialpad? Share your experience and help other buyers decide.
Dialpad FAQs
Alternatives to Dialpad
Other Audio Conferencing Software products listed on SocialAtoZ.
