Dialpad
VerifiedAI-native business phone, meetings and contact center platform
See all screenshots - Deployment Cloud Based
- Starting price $15/month
- Free trial Available
- Best for Startups, SMEs, Agencies
What is Dialpad?
Dialpad is an AI-native business communications platform that combines a cloud phone system, video meetings, and team messaging under its core Dialpad Connect product, alongside separate Dialpad Support (contact center) and Dialpad Sell (sales dialer) offerings. It is built around DialpadGPT, its in-house AI model that powers live call transcription, automatic call summaries, and real-time coaching for sales and support agents.
The core Connect plans are Standard and Pro, priced per user per month with lower rates for annual billing, plus a custom-quoted Enterprise tier. Dialpad integrates with tools including Salesforce, Zendesk, Google Workspace, and Microsoft 365, and offers native desktop and mobile apps in addition to browser access, making it suited to distributed teams that want AI-assisted calling built in rather than bolted on.
Key Features of Dialpad
Dialpad lists 10 documented features, including AI-powered call and voicemail transcription, Automated post-call summaries and Live speech coaching for agents. The list below covers what the product does rather than how it is marketed.
- AI-powered call and voicemail transcription
- Automated post-call summaries
- Live speech coaching for agents
- Business phone with unlimited domestic calling
- Video meetings and team messaging
- AI Agents for automated workflows
- Sentiment analysis and call scoring
- Multiple phone numbers per account (Pro)
- CRM integrations (Salesforce, HubSpot, Zendesk, Zoho)
- Global SMS (Pro plan)
Dialpad Pricing
Dialpad lists 3 plans. Two carry a published figure, from $15 to $25; the rest are quoted on request.
Standard
$15/month
per user, 1-user minimum, billed annually ($27/user monthly)
Unlimited calls within country plus US/Canada, local SMS/MMS, AI transcription, Google Workspace and Microsoft 365 integrations
Pro
$25/month
per user, 3-user minimum, billed annually ($35/user monthly)
Adds global SMS, multiple phone numbers per account, and CRM integrations including Salesforce, Zendesk, HubSpot, and Zoho
Enterprise
Custom
Contact sales
Custom-quoted plan for larger organizations with advanced admin and compliance needs
Dialpad Specifications
Dialpad is available on web app, Windows and macOS and has iOS and Android apps. It offers an API and has a free trial.
- Deployment
- Cloud Based
- Billing cycle
- Monthly
- Desktop
- Web App
- Windows
- macOS
- Mobile
- iOS
- Android
- Languages
- English
- Built for
- Startups
- SMEs
- Agencies
- Enterprises
- Support
- Live Support
- Tickets
- Training
- Integrations
- Salesforce, Zendesk, HubSpot, Google Workspace, Microsoft 365, Zoho, Slack, Zapier
- Public API
- Yes
- Free trial
- Yes
- Free plan
- No
- Runs in browser
- No
- Customisable
- Yes
- Website
- dialpad.com
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Alternatives to Dialpad
Other Audio Conferencing Software recorded on the same fields.
