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Best Cloud Telephony Software
Cloud telephony services have revolutionized the way businesses communicate by offering a flexible and convenient solution that operates through an internet connection. With the global market expected to reach $34.72 billion by 2028, the demand for these VoIP-based solutions is on the rise, fueled by the increasing adoption of remote work and the need for seamless communication and collaboration tools. This article aims to provide a comprehensive overview of the importance of cloud telephony service providers in India, guide businesses on how to procure the best solution for their needs, and highlight the leading cloud telephony providers that every business should consider. By eliminating the need for physical infrastructure and combining various communication tools into a single online platform, cloud telephony services offer a cost-effective and feature-rich solution for businesses of all sizes.
Key Points:
- Cloud telephony services have gained immense popularity, allowing businesses to place and receive calls from any computer or mobile device with an internet connection.
- They free businesses from the burden of buying and storing standalone hardware like PBX boxes and handsets, as cloud telephony operates through an internet connection.
- The global cloud telephony service market continues to see an upward trend, reaching $20.23 billion in 2022 and expected to reach $34.72 billion by 2028 with a CAGR of 9.25%.
- Cloud telephony is a VoIP-based solution that combines various communication and collaboration tools, including voice calls and video conferencing, into a single online platform.
- This article aims to describe the importance of cloud telephony service providers in India, guide businesses on how to procure the best cloud telephony solution, and highlight the best cloud telephony providers that every business should consider.
- Cloud telephony offers flexibility and convenience by enabling communication through an internet connection, eliminating the need for physical infrastructure.
- The growth of the cloud telephony market can be attributed to the increasing adoption of remote work and the need for seamless communication and collaboration tools.
- Choosing the right cloud telephony provider is crucial for businesses to ensure reliable, feature-rich, and cost-effective communication solutions.
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Featured Software
List of 3 Best Softwares
Showing 1 - 3 of 3 products
Ooma is a publicly traded VoIP provider headquartered in Sunnyvale, California, offering the Ooma Office business phone system alongside residential and enterprise products. Ooma Office includes a virtual receptionist, a free toll free number, unlimited calling across the US, Canada, Mexico, and Puerto Rico, and more than 100 standard features, with no long term contract required.
Three plans are available, Essentials, Pro, and Pro Plus, each billed per user per month, plus a custom priced Enterprise tier for SIP trunking and advanced call center needs. Ooma does not offer a traditional free trial but backs new subscriptions with a 30 day money back guarantee, and charges a one time activation fee for new lines.
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Explore various Keka features, compare the pricing plans, and unlock the potential of seamless operations by selecting the right software for your business.
Features
View all Ooma Features- Virtual receptionist with customizable call flows
- Free local or toll free business number
- Unlimited calling across US, Canada, Mexico, and Puerto Rico
- Video conferencing (25 to 100 participants depending on plan)
- Call recording and enhanced call blocking on Pro tiers
- AI voicemail transcription and AI insights on Pro Plus
- CRM integrations including Salesforce and HubSpot
- Digital fax and text messaging
- Hot desking and call queuing on Pro Plus
- Mobile and desktop apps
Pricing
Ooma Caters to
- StartUps
- SMEs
- Agencies
- Enterprises
Cloud phone system with video conferencing and team messaging for business teams
GoTo Connect is a cloud based business phone system that combines VoIP calling, video conferencing, and team messaging in one platform, built on the former Jive VoIP service. It offers unlimited auto attendants, call queues, ring groups, call recording, and real time analytics, along with HD video meetings for up to 250 participants and voicemail transcription.
The service is sold in tiers, with an entry Phone System plan for basic calling, a Connect CX plan adding shared inbox and social channel support, and a Contact Center plan with AI powered analytics and dialers for larger support teams. It suits small businesses through enterprises that need reliable hosted calling, over 180 supported desk phone models, and mobile apps for iOS and Android.
Read GoTo Connect Reviews
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Explore various Keka features, compare the pricing plans, and unlock the potential of seamless operations by selecting the right software for your business.
Features
View all GoTo Connect Features- Unlimited auto attendants, call queues, and ring groups
- Call recording and real time analytics
- HD video conferencing for up to 250 participants
- Team chat messaging and SMS texting
- Voicemail to email with transcription
- Dial by name directory and custom call routing/IVR
- Compatible with 180+ desk phone models
- Number porting, toll free, and vanity numbers
- Unlimited calling to 50+ countries included
Pricing
GoTo Connect Caters to
- StartUps
- SMEs
- Agencies
- Enterprises
Smart Cloud Telephony for Smarter Businesses
MCUBE is a cloud telephony and business communication platform that helps enterprises manage customer calls and interactions at scale. It brings together IVR, virtual phone numbers, click-to-call, auto dialer, voice broadcasting, and AI-assisted call management to improve engagement and sales productivity.
The IVR routes callers based on keypad input or spoken keywords, while call tracking and real-time analytics give managers insight into performance. MCUBE also offers WhatsApp Business API and marketing-automation tools, making it a broad option for contact centers and sales teams. Pricing is available on request across yearly, monthly, and one-time license options, letting businesses choose a model that fits their calling volume and needs.
Read MCUBE Reviews
Explore additional details
Explore various Keka features, compare the pricing plans, and unlock the potential of seamless operations by selecting the right software for your business.
Features
View all MCUBE Features- IVR with keyword-based call routing
- Virtual phone numbers and click-to-call
- Voice broadcasting and auto dialer
- Real-time call analytics
- Yearly, monthly, or one-time license options
Pricing
MCUBE Caters to
- StartUps
- SMEs
- Agencies
- Enterprises
Buyer's Guide
Cloud Telephony Software has become essential for many teams that need to handle high volumes of customer calls and interactions with routing, queuing, and agent tools. With so many products available, the challenge is matching the right one to your workflow, budget, and goals. This buyers guide covers the key capabilities, real world benefits, and the questions to ask before you commit.
What is Cloud Telephony Software?
Cloud Telephony Software gives teams and businesses a better way to handle high volumes of customer calls and interactions with routing, queuing, and agent tools. Rather than relying on manual processes or disconnected spreadsheets, these tools bring the work into one place, reduce repetitive effort, and give you a clearer view of what is happening. The best options are easy to adopt and grow with you as your needs change.
Key features to look for in Cloud Telephony Software
The right feature set depends on your goals, but strong Cloud Telephony Software options usually include the capabilities below. Use this as a checklist when you compare tools.
- Real time and historical reporting
- Integrations with your CRM
- Inbound and outbound call handling
- Skills based routing and queuing
- Interactive voice response menus
- Call recording and monitoring
- Agent scripting and screen pops
- Omnichannel support for voice, chat, and email
Benefits of using Cloud Telephony Software
Teams that adopt the right Cloud Telephony Software typically see benefits such as:
- Calls reach the right agent quickly
- Better visibility into volume and performance
- A consistent experience across channels
- Agents equipped with customer context on every call
Who uses Cloud Telephony Software?
Cloud Telephony Software is used by support and sales teams handling large call volumes, contact centers that need routing and reporting, businesses offering phone support at scale, and operations leaders managing agent performance. If any of these describe your situation, a tool in this category is likely worth evaluating.
How to choose the right Cloud Telephony Software
When comparing Cloud Telephony Software, weigh a few practical factors: ease of use and how quickly your team can get started, whether it is cloud based and quick to scale, how deeply it integrates with your CRM, how well it integrates with the tools you already use, its security and reliability, and total cost as you scale. Shortlist two or three options, then use free trials or demos to test them against your real work before deciding.
How much does Cloud Telephony Software cost?
Most Cloud Telephony Software is priced per agent per month, sometimes with usage based calling costs. Higher tiers add omnichannel, workforce, and advanced analytics features. Before you commit, map the plan limits to your expected usage so you are not surprised by overage costs or a tier that is missing a feature you need.
Use the list on this page to compare the leading Cloud Telephony Software options by features, pricing, integrations, and verified reviews. Shortlisting a few tools and testing them against your own workflow is the fastest way to find the right fit.
FAQs of Cloud Telephony Software
Cloud Telephony Software is software that helps you handle high volumes of customer calls and interactions with routing, queuing, and agent tools. These tools bring the work into one place, cut repetitive effort, and give you clearer visibility, and this page lists and compares the leading options.
Focus on the capabilities that match your workflow, such as ease of use, the core features for your main use case, automation, integrations with tools you already use, security, reporting, and the quality of support. Prioritize what you will actually use day to day over long feature lists.
Most Cloud Telephony Software is priced per agent per month, sometimes with usage based calling costs. Higher tiers add omnichannel, workforce, and advanced analytics features. Compare plans against your expected usage before you commit.
Cloud Telephony Software suits support and sales teams handling large call volumes, as well as contact centers that need routing and reporting. If that sounds like you, it is worth shortlisting a few options and testing them.
Start by listing your must have features and budget, then compare the Cloud Telephony Software options on this page by capabilities, pricing, integrations, and reviews. Take advantage of free trials or demos to test your shortlist against your real work before deciding.
Most modern Cloud Telephony Software is cloud based, which means agents can work from anywhere and you can scale seats up or down without on site phone hardware.
Yes. Cloud Telephony Software usually connects to popular CRMs so agents see caller history and context on screen, which makes every conversation faster and more personal.