Best Audio Conferencing Software

8x8 is a cloud communications company based in Campbell, California, offering unified communications and an AI-enabled omnichannel contact center under one platform. Its Contact Center product supports voice, chat, email, SMS, social messaging, and WhatsApp through a single routing engine, alongside an Agent Workspace and Supervisor Workspace for managing queues, coaching, and reporting.

8x8 no longer publishes public pricing on its website, having moved to a sales-led quoting model in late 2023. Historic third-party pricing guides reference per-user monthly rates for 8x8's X Series plans, but exact current prices are not independently verifiable from 8x8's own site, so buyers should contact 8x8 sales directly for an accurate, up-to-date quote.

Dialpad is an AI-native business communications platform that combines a cloud phone system, video meetings, and team messaging under its core Dialpad Connect product, alongside separate Dialpad Support (contact center) and Dialpad Sell (sales dialer) offerings. It is built around DialpadGPT, its in-house AI model that powers live call transcription, automatic call summaries, and real-time coaching for sales and support agents.

The core Connect plans are Standard and Pro, priced per user per month with lower rates for annual billing, plus a custom-quoted Enterprise tier. Dialpad integrates with tools including Salesforce, Zendesk, Google Workspace, and Microsoft 365, and offers native desktop and mobile apps in addition to browser access, making it suited to distributed teams that want AI-assisted calling built in rather than bolted on.

RingCentral is a cloud communications platform that combines business phone calling, team messaging, video meetings, and SMS in a single app called RingEX. It supports unlimited domestic calling, auto attendants, IVR menus, call queues, call recording, and integrations with tools like Salesforce, Microsoft Teams, Google Workspace, HubSpot, and Zendesk. The platform can be set up quickly without on-premise hardware and works across desktop, web, and mobile devices.

Beyond core business phone plans, RingCentral offers add-on products including RingCX (an AI contact center), an AI Receptionist, RingCentral Events for webinars, and RingCentral Rooms for conference spaces. Plans scale from small teams to large enterprises replacing legacy PBX systems, with AI features like call transcription, meeting summaries, and intelligent call routing built into higher tiers.

GoTo Connect is a cloud based business phone system that combines VoIP calling, video conferencing, and team messaging in one platform, built on the former Jive VoIP service. It offers unlimited auto attendants, call queues, ring groups, call recording, and real time analytics, along with HD video meetings for up to 250 participants and voicemail transcription.

The service is sold in tiers, with an entry Phone System plan for basic calling, a Connect CX plan adding shared inbox and social channel support, and a Contact Center plan with AI powered analytics and dialers for larger support teams. It suits small businesses through enterprises that need reliable hosted calling, over 180 supported desk phone models, and mobile apps for iOS and Android.

Nextiva is a cloud communications platform providing VoIP business phone service, video conferencing, team chat, and contact center software for small businesses through larger support organizations. Its Core, Engage, and Scale plans bundle calling, SMS, and unified communications, while separate contact center tiers add omnichannel routing, AI-powered call transcription, and supervisor coaching tools for formal support operations.

The platform includes the NextivaONE app for desktop and mobile, real-time analytics dashboards, and an AI copilot that assists agents during calls and chats. Nextiva is headquartered in Scottsdale, Arizona, and pricing is lowest with annual contracts for small businesses; larger contact center tiers typically require a custom quote from sales.

Zoom is a video communications platform that many recruiting and hiring teams rely on to run virtual job interviews, panel screens, and hiring events. Its meeting product supports HD video and audio, screen sharing, waiting rooms, cloud recording, and AI-generated meeting summaries and notes, making it usable for scheduling and conducting candidate interviews alongside its broader business communication tools like chat, mail, and calendar.

Zoom offers a free Basic plan limited to 40-minute meetings, with paid Pro, Business, and custom Enterprise plans that add longer meeting durations, larger participant capacity, cloud storage, unlimited AI note-taking, and administrative controls such as single sign-on. Paid plans are billed per user, with a discount for annual billing over monthly billing.