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Bright Pattern

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Omnichannel cloud contact centre with IVR, ACD and outbound dialling

Call Routing Software
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  • Deployment Cloud Based, On Premises, Hybrid
  • Starting price Custom
  • Free trial Not offered
  • Best for SMEs, Enterprises

What is Bright Pattern?

Bright Pattern is a cloud contact centre platform whose routing layer covers both inbound and outbound voice alongside digital channels. Inbound calls run through IVR and ACD to reach the right queue or agent, while outbound campaigns support multiple dialling modes, and the same routing logic extends across SMS and MMS, web and video chat, email and social messengers so a conversation can move channel without restarting.

Quality management works across every channel rather than voice alone, with native call recording and AI tooling for sentiment and keyword analysis. Co-browse and remote assist let agents work alongside a customer on screen. Compliance coverage spans HIPAA, PCI, GDPR and TCPA. Four packages are offered, from voice-only through omnichannel, all quoted rather than publicly priced.

Key Features of Bright Pattern

  • Inbound voice routing with IVR and ACD
  • Outbound voice with multiple dialling modes
  • SMS and MMS messaging and campaigns
  • Web chat and video chat
  • Email and social messenger channels
  • Native call recording
  • Omnichannel quality management across all channels
  • AI-powered sentiment and keyword analysis
  • Co-browse and remote assist
  • Compliance support for HIPAA, PCI, GDPR and TCPA

Bright Pattern Pricing

Call Center Standard

Custom

Request a quote; no seat minimum published

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Voice-focused package covering inbound IVR and ACD routing plus outbound dialling.

Digital CX

Custom

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Digital-focused package covering messaging, chat, email and social channels.

Omnichannel CX

Custom

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Voice and digital channels combined with omnichannel quality management.

Bright Pattern Mobile

Custom

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Mobile-oriented enterprise package.

Bright Pattern Specifications

Deployment
  • Cloud Based
  • On Premises
  • Hybrid
Billing cycle
Monthly
Desktop
  • Web App
Mobile
  • iOS
  • Android
Languages
  • English
Built for
  • SMEs
  • Enterprises
Support
  • Email
  • Phone
  • Live Support
  • Training
Integrations
Salesforce, Zendesk, Microsoft Dynamics 365, Oracle Service Cloud, HubSpot, Zoho, ServiceNow, Microsoft Teams, NICE, Verint, Aspect
Public API
Yes
Free trial
No
Free plan
No
Runs in browser
Yes
Customisable
Yes
Website
brightpattern.com

Bright Pattern Screenshots

Bright Pattern screenshot 1

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Bright Pattern FAQs

Bright Pattern does not publish prices. It offers four packages, Call Center Standard, Digital CX, Omnichannel CX and Bright Pattern Mobile, each quoted per customer. No seat minimums or per-agent rates are published.

Inbound routing uses IVR and ACD to direct calls to the right queue or agent, and outbound campaigns support several dialling modes. The same routing extends across digital channels including SMS, chat, email and social.

Yes. It is available as cloud CCaaS and also as an on-premise or private cloud deployment.

Named integrations include Salesforce, Zendesk, Microsoft Dynamics 365, Oracle Service Cloud, HubSpot, Zoho, ServiceNow and Microsoft Teams, plus workforce management partners including NICE, Verint and Aspect.

Yes. The platform documents compliance support for HIPAA, PCI, GDPR and TCPA.