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GoTo Connect

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Cloud phone system with video conferencing and team messaging for business teams

Audio Conferencing Software Cloud Telephony Software VOIP Software
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  • Deployment Cloud Based
  • Starting price $26/month
  • Free trial Available
  • Best for Startups, SMEs, Enterprises

What is GoTo Connect?

GoTo Connect is a cloud based business phone system that combines VoIP calling, video conferencing, and team messaging in one platform, built on the former Jive VoIP service. It offers unlimited auto attendants, call queues, ring groups, call recording, and real time analytics, along with HD video meetings for up to 250 participants and voicemail transcription.

The service is sold in tiers, with an entry Phone System plan for basic calling, a Connect CX plan adding shared inbox and social channel support, and a Contact Center plan with AI powered analytics and dialers for larger support teams. It suits small businesses through enterprises that need reliable hosted calling, over 180 supported desk phone models, and mobile apps for iOS and Android.

Key Features of GoTo Connect

GoTo Connect lists 9 documented features, including Unlimited auto attendants, call queues, and ring groups, Call recording and real time analytics and HD video conferencing for up to 250 participants. The list below covers what the product does rather than how it is marketed.

  • Unlimited auto attendants, call queues, and ring groups
  • Call recording and real time analytics
  • HD video conferencing for up to 250 participants
  • Team chat messaging and SMS texting
  • Voicemail to email with transcription
  • Dial by name directory and custom call routing/IVR
  • Compatible with 180+ desk phone models
  • Number porting, toll free, and vanity numbers
  • Unlimited calling to 50+ countries included

GoTo Connect Pricing

GoTo Connect lists 3 plans, from $26 to $80.

Phone System

$26/month

per user

Request pricing

Basic call management, auto attendants, call queues, call recording, voicemail to email

Connect CX

$34/month

per user

Request pricing

Adds shared inbox, webchat, WhatsApp/Facebook channel integration, attendant console

Contact Center

$80/month

per user

Request pricing

AI chat analysis, softphone, auto dialer, call wrap up, priority queue management

GoTo Connect Specifications

GoTo Connect is available on web app, Windows and macOS and has iOS and Android apps. It offers an API and has a free trial.

Deployment
  • Cloud Based
Billing cycle
Monthly
Desktop
  • Web App
  • Windows
  • macOS
Mobile
  • iOS
  • Android
Languages
  • English
Built for
  • Startups
  • SMEs
  • Enterprises
Support
  • Email
  • Phone
  • Live Support
  • Tickets
  • Training
Integrations
Salesforce, HubSpot, Zendesk, Microsoft Teams, Google Workspace, Zoho CRM, Clio, Freshdesk
Public API
Yes
Free trial
Yes
Free plan
No
Runs in browser
No
Customisable
Yes
Website
goto.com

GoTo Connect Videos

GoTo Connect Screenshots

GoTo Connect screenshot 1

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GoTo Connect FAQs

Yes, GoTo offers a free trial that can be started through GoTo Admin or by contacting sales, rather than a fully self serve signup.

GoTo Connect video conferencing supports up to 250 participants per meeting.

GoTo Connect is compatible with more than 180 desk phone models from major manufacturers.

All GoTo Connect plans include unlimited calling to more than 50 countries.

Yes, GoTo Connect has native mobile apps for iOS and Android in addition to desktop apps for Windows and macOS.