Best Interactive Voice Response (IVR) Software

Genesys Cloud IVR is the self-service call routing layer of the Genesys Cloud CX platform. Administrators design menus in a drag and drop tool called Architect, combining DTMF keypad input, spoken commands recognized through native or third party natural language understanding, and PIN or identity verification before calls reach an agent. Context gathered during the IVR carries through to the agent if the call escalates.

Speech-enabled IVR and outbound campaign support are included from the entry Genesys Cloud CX 1 plan, priced at $75 per user per month billed annually, with higher tiers adding digital channels, workforce engagement tools, and more AI capabilities. Telephony minutes are billed separately under Genesys Cloud's fair use policy.

Twilio Studio is a visual, drag and drop workflow builder used to design interactive voice response (IVR) flows and other communication workflows on the Twilio platform. Users connect widgets such as Gather, Say/Play, and Split to capture DTMF or speech input, play prompts, and route callers, without writing code. Flows can be published in real time and scale on Twilio's cloud infrastructure to handle high call volumes.

Studio integrates with Twilio Voice, Messaging, Functions, and Flex, and supports AI Operators for more advanced conversational logic. It is billed per flow execution rather than as a flat subscription, with additional charges for the underlying Twilio voice or messaging usage. It is popular with developers and contact centers that want a fast way to prototype and deploy IVR call flows.

Aircall's IVR is built inside Smartflows, its visual drag and drop call flow editor, letting teams create nested menus, set time based or holiday routing, and publish changes without developer help. Callers can press a star key at any point to request a callback instead of waiting on hold, and greetings can be generated automatically from typed text or uploaded as MP3 or WAV files. An AI Voice Agent add-on can answer routine calls using the company knowledge base before handing off to a person.

IVR is included from Aircall's entry Essentials plan, priced at $30 per license per month billed annually with a 3 license minimum, working out to $90 per month. The Professional plan is $50 per license per month billed annually and adds features like Salesforce CTI and smart routing, while a Custom plan requires a 25 license minimum.

Knowlarity is a cloud business communications provider offering virtual numbers, toll free numbers, cloud IVR, click to call, and call center software, serving businesses across India and other emerging markets. Its Smart IVR routes callers automatically to the right department, reducing dependence on large call center teams, and integrates with CRM systems so agent screens show caller context automatically. In February 2022 Knowlarity was acquired by Gupshup, a conversational engagement platform, for roughly 100 million dollars, and it now operates as part of the Gupshup group.

Published plans on Knowlarity's own site are priced in Indian rupees per agent per month, with tiers separating inbound only contact centers from combined inbound and outbound setups that include lead management.

Aircall is a cloud-based business phone and call center platform designed for sales and support teams. It offers virtual phone numbers, IVR menus, call recording, click-to-dial, SMS and MMS, a softphone, and smart call routing by team, skill, or location. AI features include voice agents that handle after-hours and overflow calls, AI Assist for real-time coaching and call summaries, and analytics dashboards that track wait time, missed calls, and call volume.

The platform connects with over 250 CRMs, help desks, and business tools, including Salesforce, HubSpot, and Zendesk. Aircall is aimed at growing sales and support teams that need call center functionality without heavy infrastructure, and every plan requires a minimum of three user licenses.

CloudTalk is a cloud-based VoIP call center and business phone system built for sales and support teams, headquartered in Bratislava, Slovakia. It offers inbound and outbound calling, IVR, call queues, and smart routing, along with a smart dialer and answering machine detection to speed up outbound campaigns. CloudTalk connects to over 100 tools including Salesforce, HubSpot, and Pipedrive, and supports SMS and WhatsApp messaging alongside voice.

Paid plans range from Lite to Expert, starting at 19 euros per user per month billed annually, with a 14 day free trial available. Add-ons such as the Power Dialer, Parallel Dialer, and AI Conversation Intelligence are billed separately from the base plans. CloudTalk also offers standalone AI Voice Agents for automated call handling.

Ozonetel is a cloud contact center and customer experience platform headquartered in India, used by thousands of businesses to manage inbound and outbound calling, IVR, and omnichannel support. Its CloudAgent product includes a visual, drag and drop IVR designer, automatic call distribution, VIP and time based routing, live call and IVR monitoring, five dialer modes for outbound campaigns, and sentiment analysis, alongside more than 300 reporting parameters for supervisors. It also offers Agentic AI voice bots for automated, natural language call handling.

Ozonetel does not publish fixed public pricing. Its own pricing pages and sales materials describe usage based, pay as you go pricing that is customized per business, so prospective customers need to request a quote or demo rather than choose from listed tiers.

RingCentral is a global unified communications provider offering the RingEX business phone platform and the RingCX contact center product, both including interactive voice response. RingEX plans start with a standard auto attendant and IVR menu on the Core tier, while Advanced and Ultra tiers add call recording, advanced monitoring, and CRM integrations with Salesforce, Zendesk, and HubSpot. For contact centers, RingCX layers in skills based routing, AI assistance, and over 200 prebuilt analytics reports, and a separate AI Receptionist add on brings conversational, natural language IVR to any plan.

RingCentral serves organizations from small teams to large enterprises, positioning itself as an all in one platform for phone, video, team messaging, and omnichannel customer engagement, backed by open APIs for custom call flows.

Servetel was an Indian cloud telephony provider based in Gurugram offering virtual numbers, toll-free numbers, IVR, voice broadcasting, call recording, and CRM integrations with Zoho, Salesforce, Freshdesk, and HubSpot. As of this research, Servetel has rebranded to Acefone, and its website servetel.in now redirects entirely to acefone.com, with a legacy Servetel login retained only for existing customers alongside Acefone's India and UK portals.

Acefone's current Contact Center Studio plans start at Rs 1,599 per user per month for a Professional tier with a 6-seat minimum, rising to Rs 1,999 per user per month for the Ultra tier, plus a custom Enterprise tier. Both published tiers include unlimited calling within India, one standard DID, and call recording, with toll-free numbers available as an add-on.

CallHippo is a virtual phone system and AI-driven communication automation platform offering local, toll-free, and international numbers in 50+ countries. Its features include one-click calling, power dialer, call recording, IVR, call barging and queuing, CRM integration, and smart call routing by skill, language, or time zone. The system can be set up in under three minutes and works on mobile, desktop, and browser without missing calls.

CallHippo's core Essential plans range from a free Basic tier to a $42 per user per month Ultimate plan, billed annually, with a custom Enterprise tier for larger teams. It also offers a separate Pro Suite for high-volume, call-center-style use and dedicated AI Agent plans. A 10-day free trial covering all features is available with no credit card required.