Best Interactive Voice Response (IVR) Software

Aircall is a cloud-based business phone and call center platform designed for sales and support teams. It offers virtual phone numbers, IVR menus, call recording, click-to-dial, SMS and MMS, a softphone, and smart call routing by team, skill, or location. AI features include voice agents that handle after-hours and overflow calls, AI Assist for real-time coaching and call summaries, and analytics dashboards that track wait time, missed calls, and call volume.

The platform connects with over 250 CRMs, help desks, and business tools, including Salesforce, HubSpot, and Zendesk. Aircall is aimed at growing sales and support teams that need call center functionality without heavy infrastructure, and every plan requires a minimum of three user licenses.

Plivo is a cloud communications platform offering programmable Voice, SMS, WhatsApp, and Verify APIs, plus SIP trunking and no-code Voice AI Agents, aimed at developers building calling and messaging into their applications. New accounts get $10 in free credit with no credit card required, and Plivo covers voice and messaging across more than 190 countries.

The self-service Pay as You Go tier covers the US and India with usage-based pricing, such as SMS from $0.0077 per message, while the Team plan starts at $250 per month and Enterprise starts at $1,000 per month, adding WhatsApp, custom sender IDs, and compliance features like HIPAA and SSO for larger organizations.

CloudTalk is a cloud-based VoIP call center and business phone system built for sales and support teams, headquartered in Bratislava, Slovakia. It offers inbound and outbound calling, IVR, call queues, and smart routing, along with a smart dialer and answering machine detection to speed up outbound campaigns. CloudTalk connects to over 100 tools including Salesforce, HubSpot, and Pipedrive, and supports SMS and WhatsApp messaging alongside voice.

Paid plans range from Lite to Expert, starting at 19 euros per user per month billed annually, with a 14 day free trial available. Add-ons such as the Power Dialer, Parallel Dialer, and AI Conversation Intelligence are billed separately from the base plans. CloudTalk also offers standalone AI Voice Agents for automated call handling.

Ozonetel is a cloud contact center and customer experience platform headquartered in India, used by thousands of businesses to manage inbound and outbound calling, IVR, and omnichannel support. Its CloudAgent product includes a visual, drag and drop IVR designer, automatic call distribution, VIP and time based routing, live call and IVR monitoring, five dialer modes for outbound campaigns, and sentiment analysis, alongside more than 300 reporting parameters for supervisors. It also offers Agentic AI voice bots for automated, natural language call handling.

Ozonetel does not publish fixed public pricing. Its own pricing pages and sales materials describe usage based, pay as you go pricing that is customized per business, so prospective customers need to request a quote or demo rather than choose from listed tiers.

Servetel was an Indian cloud telephony provider based in Gurugram offering virtual numbers, toll-free numbers, IVR, voice broadcasting, call recording, and CRM integrations with Zoho, Salesforce, Freshdesk, and HubSpot. As of this research, Servetel has rebranded to Acefone, and its website servetel.in now redirects entirely to acefone.com, with a legacy Servetel login retained only for existing customers alongside Acefone's India and UK portals.

Acefone's current Contact Center Studio plans start at Rs 1,599 per user per month for a Professional tier with a 6-seat minimum, rising to Rs 1,999 per user per month for the Ultra tier, plus a custom Enterprise tier. Both published tiers include unlimited calling within India, one standard DID, and call recording, with toll-free numbers available as an add-on.

CallHippo is a virtual phone system and AI-driven communication automation platform offering local, toll-free, and international numbers in 50+ countries. Its features include one-click calling, power dialer, call recording, IVR, call barging and queuing, CRM integration, and smart call routing by skill, language, or time zone. The system can be set up in under three minutes and works on mobile, desktop, and browser without missing calls.

CallHippo's core Essential plans range from a free Basic tier to a $42 per user per month Ultimate plan, billed annually, with a custom Enterprise tier for larger teams. It also offers a separate Pro Suite for high-volume, call-center-style use and dedicated AI Agent plans. A 10-day free trial covering all features is available with no credit card required.

JustCall is a cloud-based business phone and AI communication platform built by SaaS Labs for sales and support teams. It combines voice calling, SMS, WhatsApp, and email into a single workspace, with power and predictive dialers to help outbound teams reach more prospects. The platform integrates with over 100 CRMs and business tools, including HubSpot, Salesforce, and Pipedrive, making it easy to sync call activity and customer data.

JustCall's AI features include automatic call transcription, conversation intelligence, real time agent assist, and an AI voice agent for automated call handling. Plans start at 29 dollars per user per month billed annually with a two user minimum, and a 14 day free trial is available. Higher tiers add power dialing, advanced routing, and AI coaching tools for larger teams.

Exotel is an India-based cloud telephony and customer engagement platform that gives businesses virtual phone numbers, multi-level IVR, call routing and a GenAI-powered contact center. Conversations can be enriched with AI-led transcripts, intent and sentiment analysis, and calls are automatically routed to the right agent based on skills, availability and customer history to reduce wait times.

The Business Phone System is sold as prepaid bundles that combine a validity period, a one-time rental, shared usage credits across voice, SMS and WhatsApp, virtual numbers and an agent cap, with a 7-day free trial. Exotel integrates with tools like Freshdesk, Zoho and Salesforce and serves startups through large enterprises across banking, e-commerce, healthcare and logistics, primarily in India and Southeast Asia.

Genesys Cloud CX is an AI-powered experience orchestration platform for contact centers, built by Genesys and headquartered in Menlo Park, California. It unifies voice, digital channels, and workforce engagement tools in a single platform, with skills-based and predictive routing, AI-powered bots, Agent Copilot, and speech and text analytics to help teams manage customer conversations end to end.

Genesys offers four subscription tiers, CX 1 through CX 4, starting at 75 dollars per user per month billed annually, with each tier adding more digital channels, workforce management, and AI capabilities. The platform requires a minimum monthly commitment of around 2,000 dollars and offers named, concurrent, and hourly licensing models to fit different team structures.

NICE CXone is a cloud native customer experience platform from NICE Ltd, an Israeli company, that unifies more than 30 communication channels including voice, chat, SMS, email, and social messaging. It provides automatic call distribution, IVR, omnichannel routing, workforce management, quality management, and AI-powered agent assist tools that pull data from CRM systems and knowledge bases.

CXone pricing is structured as tiered suites, starting with Digital at 71 dollars per user per month and Voice at 94 dollars per user per month, up through the Ultimate Suite at 249 dollars per user per month plus a per-session fee. Industry-specific packages for banking, insurance, healthcare, and retail are also available at custom rates.