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Ozonetel

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Cloud contact center platform with drag and drop IVR designer and AI voice bots

Interactive Voice Response (IVR) Software
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  • Deployment Cloud Based
  • Starting price Custom
  • Free trial Not offered
  • Best for SMEs, Agencies, Enterprises

What is Ozonetel?

Ozonetel is a cloud contact center and customer experience platform headquartered in India, used by thousands of businesses to manage inbound and outbound calling, IVR, and omnichannel support. Its CloudAgent product includes a visual, drag and drop IVR designer, automatic call distribution, VIP and time based routing, live call and IVR monitoring, five dialer modes for outbound campaigns, and sentiment analysis, alongside more than 300 reporting parameters for supervisors. It also offers Agentic AI voice bots for automated, natural language call handling.

Ozonetel does not publish fixed public pricing. Its own pricing pages and sales materials describe usage based, pay as you go pricing that is customized per business, so prospective customers need to request a quote or demo rather than choose from listed tiers.

Key Features of Ozonetel

Ozonetel lists 9 documented features, including Drag and drop visual IVR designer, Automatic call distribution (ACD) and smart routing and VIP, circle, and time based call routing. The list below covers what the product does rather than how it is marketed.

  • Drag and drop visual IVR designer
  • Automatic call distribution (ACD) and smart routing
  • VIP, circle, and time based call routing
  • Five dialer modes with retry configuration for outbound
  • Live call and IVR monitoring with barge in
  • Agentic AI voice bots
  • Sentiment analysis and 300+ report parameters
  • CRM integrations (Salesforce, HubSpot, Zoho, Zendesk, Freshsales)
  • Omnichannel chat and social media support

Ozonetel Pricing

Ozonetel lists 1 plan without published figures. Pricing is quoted on request.

Custom

Custom

quote based

Request pricing

Ozonetel does not publish fixed public pricing; plans are usage based and quoted per business after a demo or sales consultation

Ozonetel Specifications

Ozonetel is available on web app and has Android and iOS apps. It offers an API.

Deployment
  • Cloud Based
Billing cycle
Monthly
Desktop
  • Web App
Mobile
  • Android
  • iOS
Languages
  • English
Built for
  • SMEs
  • Agencies
  • Enterprises
Support
  • Email
  • Phone
  • Live Support
  • Tickets
Integrations
Salesforce, HubSpot, Zoho, Zendesk, Freshsales, Freshworks Marketplace apps
Public API
Yes
Free trial
No
Free plan
No
Runs in browser
Yes
Customisable
Yes
Website
ozonetel.com

Ozonetel Videos

Ozonetel Screenshots

Ozonetel screenshot 1

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Ozonetel FAQs

Ozonetel does not publish fixed public pricing. It uses a usage based, pay as you go model and provides custom quotes based on business needs, agent count, and required features.

Yes, CloudAgent includes a visual, drag and drop IVR designer for building complex call flows without code.

Yes, Ozonetel offers Agentic AI voice bots that can handle customer conversations in natural language as an extension of its traditional menu based IVR.

Ozonetel offers ready made integrations with CRMs such as Salesforce, HubSpot, Zoho, and Zendesk, plus APIs for custom connections.