NICE CXone
VerifiedCloud native customer experience platform with omnichannel routing and AI automation
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See all screenshots - Deployment Cloud Based
- Starting price $110
- Free trial Not offered
- Best for SMEs, Agencies, Enterprises
What is NICE CXone?
NICE CXone is a cloud native customer experience platform from NICE Ltd, an Israeli company, that unifies more than 30 communication channels including voice, chat, SMS, email, and social messaging. It provides automatic call distribution, IVR, omnichannel routing, workforce management, quality management, and AI-powered agent assist tools that pull data from CRM systems and knowledge bases.
CXone pricing is structured as tiered suites, starting with Digital at 71 dollars per user per month and Voice at 94 dollars per user per month, up through the Ultimate Suite at 249 dollars per user per month plus a per-session fee. Industry-specific packages for banking, insurance, healthcare, and retail are also available at custom rates.
Key Features of NICE CXone
NICE CXone lists 10 documented features, including 30+ channel omnichannel routing, Automatic call distribution (ACD) and IVR and AI-powered chatbots and self-service. The list below covers what the product does rather than how it is marketed.
- 30+ channel omnichannel routing
- Automatic call distribution (ACD) and IVR
- AI-powered chatbots and self-service
- Agent Assist Hub with CRM and knowledge base data
- Workforce management and scheduling automation
- Quality management and coaching tools
- Interaction and speech analytics
- Real-time and historical reporting dashboards
- CRM integrations
- Cloud-based deployment with no on-premises hardware
NICE CXone Pricing
NICE CXone lists 5 plans, from $110 to $249.
Omnichannel Suite
$110
per agent/month
Entry suite in the published lineup, covering digital and web engagement, recording and compliance, AI routing and outbound engagement.
Ultimate Suite
$249
per agent/month
Top suite in the published lineup, listed at $249 per agent per month plus $0.25 per session.
NICE CXone Specifications
NICE CXone is available on web app. It offers an API.
- Deployment
- Cloud Based
- Billing cycle
- Monthly
- Desktop
- Web App
- Languages
- English
- Built for
- SMEs
- Agencies
- Enterprises
- Support
- Phone
- Live Support
- Training
- Tickets
- Integrations
- Salesforce, Microsoft Dynamics, Zendesk, ServiceNow, and other CRM platforms
- Public API
- Yes
- Free trial
- No
- Free plan
- No
- Runs in browser
- Yes
- Customisable
- Yes
- Website
- nice.com
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