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NICE CXone

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Cloud native customer experience platform with omnichannel routing and AI automation

Automatic Call Distribution Software Call & Contact Center Software Contact Center Software Interactive Voice Response (IVR) Software
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  • Deployment Cloud Based
  • Starting price $110
  • Free trial Not offered
  • Best for SMEs, Agencies, Enterprises

What is NICE CXone?

NICE CXone is a cloud native customer experience platform from NICE Ltd, an Israeli company, that unifies more than 30 communication channels including voice, chat, SMS, email, and social messaging. It provides automatic call distribution, IVR, omnichannel routing, workforce management, quality management, and AI-powered agent assist tools that pull data from CRM systems and knowledge bases.

CXone pricing is structured as tiered suites, starting with Digital at 71 dollars per user per month and Voice at 94 dollars per user per month, up through the Ultimate Suite at 249 dollars per user per month plus a per-session fee. Industry-specific packages for banking, insurance, healthcare, and retail are also available at custom rates.

Key Features of NICE CXone

NICE CXone lists 10 documented features, including 30+ channel omnichannel routing, Automatic call distribution (ACD) and IVR and AI-powered chatbots and self-service. The list below covers what the product does rather than how it is marketed.

  • 30+ channel omnichannel routing
  • Automatic call distribution (ACD) and IVR
  • AI-powered chatbots and self-service
  • Agent Assist Hub with CRM and knowledge base data
  • Workforce management and scheduling automation
  • Quality management and coaching tools
  • Interaction and speech analytics
  • Real-time and historical reporting dashboards
  • CRM integrations
  • Cloud-based deployment with no on-premises hardware

NICE CXone Pricing

NICE CXone lists 5 plans, from $110 to $249.

Omnichannel Suite

$110

per agent/month

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Entry suite in the published lineup, covering digital and web engagement, recording and compliance, AI routing and outbound engagement.

Essential Suite

$135

per agent/month

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Second suite in the published lineup.

Core Suite

$169

per agent/month

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Mid tier suite in the published lineup.

Complete Suite

$209

per agent/month

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Upper tier suite in the published lineup.

Ultimate Suite

$249

per agent/month

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Top suite in the published lineup, listed at $249 per agent per month plus $0.25 per session.

NICE CXone Specifications

NICE CXone is available on web app. It offers an API.

Deployment
  • Cloud Based
Billing cycle
Monthly
Desktop
  • Web App
Languages
  • English
Built for
  • SMEs
  • Agencies
  • Enterprises
Support
  • Email
  • Phone
  • Live Support
  • Training
  • Tickets
Integrations
Salesforce, Microsoft Dynamics, Zendesk, ServiceNow, and other CRM platforms
Public API
Yes
Free trial
No
Free plan
No
Runs in browser
Yes
Customisable
Yes
Website
nice.com

NICE CXone Videos

NICE CXone Screenshots

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NICE CXone FAQs

The Digital only package starts at 71 dollars per user per month, with a Voice only option at 94 dollars per user per month.

The Ultimate Suite, priced at 249 dollars per agent per month plus 0.25 dollars per session, includes all CXone features such as full AI and automation capabilities.

Yes, NICE offers packages tailored to banking, insurance, healthcare, and retail, each priced at 249 dollars per agent per month plus a per-session fee.

NICE CXone unifies more than 30 communication channels, including voice, chat, email, SMS, and social messaging.

Yes, NICE CXone is a cloud native platform that eliminates the need for on-premises contact center hardware.