NICE CXone
VerifiedCloud native customer experience platform with omnichannel routing and AI automation
- Deployment Cloud Based
- Starting price $71/month
- Free trial Not offered
- Best for SMEs, Agencies, Enterprises
What is NICE CXone?
NICE CXone is a cloud native customer experience platform from NICE Ltd, an Israeli company, that unifies more than 30 communication channels including voice, chat, SMS, email, and social messaging. It provides automatic call distribution, IVR, omnichannel routing, workforce management, quality management, and AI-powered agent assist tools that pull data from CRM systems and knowledge bases.
CXone pricing is structured as tiered suites, starting with Digital at 71 dollars per user per month and Voice at 94 dollars per user per month, up through the Ultimate Suite at 249 dollars per user per month plus a per-session fee. Industry-specific packages for banking, insurance, healthcare, and retail are also available at custom rates.
Key Features of NICE CXone
NICE CXone lists 10 documented features, including 30+ channel omnichannel routing, Automatic call distribution (ACD) and IVR and AI-powered chatbots and self-service. The list below covers what the product does rather than how it is marketed.
- 30+ channel omnichannel routing
- Automatic call distribution (ACD) and IVR
- AI-powered chatbots and self-service
- Agent Assist Hub with CRM and knowledge base data
- Workforce management and scheduling automation
- Quality management and coaching tools
- Interaction and speech analytics
- Real-time and historical reporting dashboards
- CRM integrations
- Cloud-based deployment with no on-premises hardware
NICE CXone Pricing
NICE CXone lists 7 plans without published figures. Pricing is quoted on request.
Omnichannel Suite
$110/month
per user
Voice, digital channels, omnichannel routing, proactive web engagement, recording and compliance
Essential Suite
$135/month
per user
Omnichannel features plus AI routing and outbound engagement add-ons
Complete Suite
$209/month
per user
Core features plus quality management and performance management included
Ultimate Suite
$249/month + $0.25/session
per user
All features included, comprehensive AI and automation capabilities
NICE CXone Specifications
NICE CXone is available on web app. It offers an API.
- cloud based
- web app
- smes
- agencies
- enterprises
- phone
- live support
- training
- tickets
NICE CXone Videos
NICE CXone Screenshots
Overall NICE CXone Reviews
No user reviews have been submitted for NICE CXone yet. If you have used it, you can be the first to leave one.
No reviews yet
Used NICE CXone? Share your experience and help other buyers decide.
NICE CXone FAQs
Alternatives to NICE CXone
Other Automatic Call Distribution Software products listed on SocialAtoZ.
