Best Customer Service software

HubSpot Service Hub is a customer service platform built on the HubSpot CRM that combines a shared inbox, ticketing, live chat, knowledge base, and customer feedback surveys in one workspace. Its AI-powered help desk includes intelligent ticket routing, SLA tracking, phone support with IVR call flows, and a Customer Agent feature that can answer questions using help center content around the clock.

Service Hub is offered in four tiers: a Free plan for up to 2 users, Starter, Professional, and Enterprise, all priced per seat per month and billed annually. Professional and Enterprise add conditional SLAs, customer journey analytics, skill-based routing, and require one-time onboarding fees of $1,500 and $3,500. Because Service Hub shares HubSpot's CRM, it integrates natively with Marketing Hub, Sales Hub, and Content Hub.

Sprinklr Service is an AI-native contact center and customer service platform that unifies more than 30 digital and social channels, including chat, email, SMS, voice, and major social networks, into a single agent desktop. Conversational AI analyzes incoming messages in real time to understand intent and sentiment, automate responses, and reduce case volume before it reaches a human agent. A self-service community portal and workforce management tools round out the platform for larger support organizations.

Sprinklr discontinued its self-serve pricing plans and now sells Sprinklr Service exclusively through custom, sales-negotiated contracts; no public pricing tiers or self-serve free trial are listed on its website. The platform is built for large, multi-channel enterprises already using or considering Sprinklr's broader unified customer experience management suite, and pricing, implementation, and contract minimums should be confirmed directly with a Sprinklr sales representative.

Salesforce Service Cloud is a customer service platform built on the Salesforce CRM that gives agents a 360-degree view of each customer alongside case management, omnichannel routing, and a configurable Service Console. It includes intelligent case assignment based on agent skills and workload, Einstein AI features such as bots and article recommendations, and Slack based swarming so teams can collaborate on complex cases without leaving the console.

Service Cloud is priced per user per month across four editions, Starter, Professional, Enterprise, and Unlimited, with add-ons like Digital Engagement, Voice, and Agentforce sold separately and billed on top of the base license. Salesforce offers a 30-day free trial with no credit card required. Because pricing scales quickly with add-ons, published editions represent a starting point rather than a full deployment cost.

Gorgias is a customer support helpdesk built specifically for ecommerce brands, with native integrations for Shopify, Shopify Plus, BigCommerce, and WooCommerce. It unifies email, live chat, social messaging, SMS, and voice into one inbox, and gives agents full order, subscription, and review context for each customer. An AI Agent can resolve conversations end to end and perform actions like processing cancellations, applying discounts, and tracking orders without human involvement.

Rather than charging per agent, Gorgias prices its Helpdesk by monthly ticket volume across Starter, Basic, Pro, and Advanced plans, with an optional AI Agent add-on billed per automated interaction. Basic, Pro, and Advanced include a free trial with no credit card required. Voice and SMS are available as usage based add-ons on any plan, and the platform connects to more than 250 apps including Klaviyo, Recharge, and Yotpo.

Gladly is a customer service platform built around a single, lifelong conversation with each customer instead of a queue of disconnected tickets. Voice, chat, email, SMS, and social messaging are all natively supported in one agent view, and the platform can route VIP customers to a dedicated agent or team for consistent, personalized service. Gladly's AI can automatically resolve routine requests like order status and returns, handing off to a human agent for anything more complex.

Gladly does not publish self-serve pricing; the company positions itself for larger, voice-heavy consumer brands and directs all prospective customers to a live product tour or demo for a custom quote. Publicly referenced customers include Crate and Barrel, Nordstrom, and Breeze Airways. Because pricing details are not disclosed on the official site, cost and trial terms should be confirmed directly with Gladly's sales team.

Tidio is a live chat and AI customer support platform built for small and mid sized businesses. Its Lyro AI agent can be trained on a company's own knowledge base to answer visitor questions automatically, and the platform brings together live chat, email, and messaging from Instagram, WhatsApp, and Messenger in one dashboard. No-code automation flows, canned replies, and an in-widget video call feature help teams handle repetitive questions and close sales faster, and the chat widget integrates with Shopify, WordPress, and dozens of other tools.

Tidio offers a free plan covering 50 conversations a month, with paid Starter and Growth plans priced from roughly $24 and $49 a month, a higher usage based Plus plan starting near $300 a month, and a custom priced Premium tier; Lyro AI conversations are billed separately from the base plan.

Help Scout is a customer service platform built around a shared email inbox, live chat, and a knowledge base, designed to feel simple for small and mid-size support teams. Features include private notes and @mentions for internal collaboration, collision detection to prevent duplicate replies, saved replies, workflows for automating repetitive tasks, and AI tools that can draft replies, summarize conversations, and power a self-serve AI Answers chatbot.

Help Scout offers a free plan for up to 5 users with limited monthly contacts, plus three paid tiers, Standard, Plus, and Pro, priced per user per month and billed monthly or at a discount annually. Plus and Pro add advanced workflows, SLA policies, and integrations with Salesforce, Jira, and HubSpot. The AI Answers chatbot add-on is billed per resolved conversation with a free trial period.

ServiceNow Customer Service Management is an enterprise case management product built on the Now Platform, designed to handle customer issues alongside a company's broader IT and operational workflows. It includes automated case routing and escalation, a Now Assist powered virtual agent, self-service customer and partner portals, and skills-based work assignment. The higher CSM Prime package adds AI Specialists capable of independently resolving issues and workforce optimization tools for supervisors.

ServiceNow does not publish public pricing for CSM; both the CSM Advanced and CSM Prime packages require a custom quote from sales, and there is no self-serve free trial. The product targets large enterprises that want customer service unified with ServiceNow's IT service management, HR, and other workflow products, and it includes unlimited virtual agent conversations across both packages.

LiveAgent is a help desk and live chat platform built by Quality Unit, a company based in Bratislava, Slovakia. It brings email, live chat, social messaging, and an inbound call center with IVR into one shared agent dashboard, along with more than 175 support related features. An AI Answer Assistant drafts context aware replies from ticket history and the knowledge base, while automation rules handle routing, tagging, and SLA tracking.

LiveAgent is priced per agent per month across four tiers, Small, Medium, Large, and Enterprise, each available on monthly or discounted annual billing, plus a 30 day free trial with no credit card required. There is no permanent free plan. The platform connects with more than 200 tools, including Shopify, WooCommerce, Salesforce, and messaging apps like WhatsApp and Viber.

Worktual is a customer engagement and contact center platform built for businesses in India, combining omnichannel support with agentic AI automation. It unifies voice calls, WhatsApp, Instagram, Facebook messaging, live chat, and email into a single workspace so support teams can manage every conversation channel from one place. An AI layer, including a chatbot called Lola, can independently answer frequently asked questions, handle bookings, and manage routine queries in natural, human-like language, then hand the conversation to a live agent when it identifies a query that needs human judgment. The contact center product also includes call routing, an interactive voice response system, real-time agent coaching prompts, multi-party call collaboration, and automatic call transcription for record-keeping and compliance.

Beyond the core contact center, Worktual offers a broader set of connected products, including an AI-native CRM, a cognitive data platform that unifies customer data into a single profile, a ticketing system for tracking support requests, a customer value management tool for retention and segmentation, and a campaign management module for multichannel marketing outreach. The platform is cloud-based, offers local phone numbers in more than 160 countries, and supports multiple languages, making it usable by distributed and remote teams. It is aimed at businesses ranging from startups and small and medium enterprises to larger organizations that want an integrated, customizable support and engagement stack rather than separate point tools; current customers span sectors including healthcare, retail, and education.