HubSpot Service Hub
VerifiedAI-powered help desk and customer service software built on HubSpot CRM
- Deployment Cloud Based
- Starting price Free
- Free trial Available
- Best for Startups, SMEs, Agencies
What is HubSpot Service Hub?
HubSpot Service Hub is a customer service platform built on the HubSpot CRM that combines a shared inbox, ticketing, live chat, knowledge base, and customer feedback surveys in one workspace. Its AI-powered help desk includes intelligent ticket routing, SLA tracking, phone support with IVR call flows, and a Customer Agent feature that can answer questions using help center content around the clock.
Service Hub is offered in four tiers: a Free plan for up to 2 users, Starter, Professional, and Enterprise, all priced per seat per month and billed annually. Professional and Enterprise add conditional SLAs, customer journey analytics, skill-based routing, and require one-time onboarding fees of $1,500 and $3,500. Because Service Hub shares HubSpot's CRM, it integrates natively with Marketing Hub, Sales Hub, and Content Hub.
Key Features of HubSpot Service Hub
HubSpot Service Hub lists 9 documented features, including Shared team inbox for tickets and conversations, Live chat with bot routing and Knowledge base and self-service portal. The list below covers what the product does rather than how it is marketed.
- Shared team inbox for tickets and conversations
- Live chat with bot routing
- Knowledge base and self-service portal
- Customer feedback surveys (NPS, CSAT)
- SLA tracking and conditional automation
- Phone support with IVR call flows
- Skill-based ticket routing
- Native integration with HubSpot CRM, Marketing, and Sales Hub
- Reporting and customer journey analytics
HubSpot Service Hub Pricing
HubSpot Service Hub lists 4 plans without published figures. Pricing is quoted on request.
Starter
$9/seat/month
promotional rate, billed annually (normally $15/seat/month)
Removes HubSpot branding, adds simple automation and reporting
Professional
$90/seat/month
billed annually, plus $1,500 one-time onboarding fee
Adds SLA tracking, automation, and customer success workspace
Enterprise
$150/seat/month
10-seat minimum, billed annually, plus $3,500 one-time onboarding fee
Adds conditional SLAs, customer journey analytics, and skill-based routing
HubSpot Service Hub Specifications
HubSpot Service Hub is available on web app and has iOS and Android apps. It offers an API, has a free trial and has a free plan.
- cloud based
- web app
- ios
- android
- startups
- smes
- agencies
- enterprises
- phone
- live support
- training
- tickets
HubSpot Service Hub Videos
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Alternatives of HubSpot Service Hub
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