TeamSupport
VerifiedB2B customer support platform with ticketing, customer intelligence, and AI tools
- Deployment Cloud Based
- Starting price $45/month
- Free trial Not offered
- Best for SMEs, Enterprises
What is TeamSupport?
TeamSupport is a customer support platform built specifically for business to business software, hardware, and technology companies that need to track multi-contact accounts rather than individual consumers. It ties every ticket, chat, and message from a customer account together so agents see the full relationship history, and its AI powered Customer Distress Index scores account health using sentiment and activity data. The platform also includes a self-service customer portal, screen recordings, internal team chat, and automation playbooks for repetitive workflows.
Plans are billed monthly on an annual basis, starting with Starter at $45 a month for up to five users, Professional at $65 a month with unlimited users and a customer intelligence playbook, and Scale at $85 a month adding more playbooks, custom fields, and broadcast messaging; live chat and messaging are a separate $15 per agent add-on.
Key Features of TeamSupport
TeamSupport lists 8 documented features, including Ticket management with SLA tracking, Customer Distress Index sentiment scoring and Self-service customer portal. The list below covers what the product does rather than how it is marketed.
- Ticket management with SLA tracking
- Customer Distress Index sentiment scoring
- Self-service customer portal
- Screen recordings for support requests
- Internal team chat and shared tickets
- Automation playbooks
- Customizable reporting dashboards (TeamInsights)
- Live chat and messaging add-on
TeamSupport Pricing
TeamSupport lists 3 plans without published figures. Pricing is quoted on request.
Starter
$45/month
up to 5 users, billed annually
Ticketing plus AI tools, includes basic training
Professional
$65/month
unlimited users, billed annually
Ticketing, customer intelligence, 1 playbook, knowledge base, basic training
Scale
$85/month
unlimited users, billed annually
Ticketing, customer intelligence, 3 playbooks, knowledge base, custom fields, automation, 500 broadcast messages/month, Insights add-on available
TeamSupport Specifications
TeamSupport is available on web app. It offers an API.
- cloud based
- web app
- smes
- enterprises
- live support
- tickets
- training
TeamSupport Videos
TeamSupport Screenshots
Alternatives of TeamSupport
AlternativesOther Customer Service software products listed on SocialAtoZ, each with its own pricing and feature detail to compare against TeamSupport.
Customer operations platform that unifies email, chat, SMS, and social into one shared inbox.
Customer service platform built around people, not tickets, with voice natively included.
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Other Customer Service software products listed on SocialAtoZ.
