Skip to content
SocialAtoZ

TeamSupport

Verified

B2B customer support platform with ticketing, customer intelligence, and AI tools

Customer Service software
–

Not yet rated. Be the first to review TeamSupport.

Visit website Request pricing Write a review
TeamSupport screenshot See all screenshots
  • Deployment Cloud Based
  • Starting price $45
  • Free trial Not offered
  • Best for SMEs, Enterprises

What is TeamSupport?

TeamSupport is a customer support platform built specifically for business to business software, hardware, and technology companies that need to track multi-contact accounts rather than individual consumers. It ties every ticket, chat, and message from a customer account together so agents see the full relationship history, and its AI powered Customer Distress Index scores account health using sentiment and activity data. The platform also includes a self-service customer portal, screen recordings, internal team chat, and automation playbooks for repetitive workflows.

Plans are billed monthly on an annual basis, starting with Starter at $45 a month for up to five users, Professional at $65 a month with unlimited users and a customer intelligence playbook, and Scale at $85 a month adding more playbooks, custom fields, and broadcast messaging; live chat and messaging are a separate $15 per agent add-on.

Key Features of TeamSupport

TeamSupport lists 8 documented features, including Ticket management with SLA tracking, Customer Distress Index sentiment scoring and Self-service customer portal. The list below covers what the product does rather than how it is marketed.

  • Ticket management with SLA tracking
  • Customer Distress Index sentiment scoring
  • Self-service customer portal
  • Screen recordings for support requests
  • Internal team chat and shared tickets
  • Automation playbooks
  • Customizable reporting dashboards (TeamInsights)
  • Live chat and messaging add-on

TeamSupport Pricing

TeamSupport lists 3 plans, from $45 to $85.

Starter

$45

per month, billed annually

Request pricing

Support and chat for a team of up to five users.

Professional

$65

per month, billed annually

Request pricing

Unlimited users with ticketing plus customer intelligence and distress signals.

Scale

$85

per month, billed annually

Request pricing

Unlimited users at the top tier; messaging, playbooks, insights and training are billed separately as add ons.

TeamSupport Specifications

TeamSupport is available on web app. It offers an API.

Deployment
  • Cloud Based
Billing cycle
Monthly
Desktop
  • Web App
Languages
  • English
Built for
  • SMEs
  • Enterprises
Support
  • Email
  • Live Support
  • Tickets
  • Training
Public API
Yes
Free trial
No
Free plan
No
Runs in browser
Yes
Customisable
Yes
Website
teamsupport.com

TeamSupport Videos

TeamSupport Screenshots

TeamSupport screenshot 1

TeamSupport Reviews

No reviews yet

Used TeamSupport? Share your experience and help other buyers decide.

Write the first review

TeamSupport FAQs

TeamSupport's published plans are Starter at $45 a month for up to 5 users, Professional at $65 a month with unlimited users, and Scale at $85 a month, all billed annually.

TeamSupport's official pricing page does not list a free trial or free plan; interested teams need to contact sales for a demo.

It is TeamSupport's AI-driven score that combines conversation sentiment and account activity to flag customer accounts at risk of churn.

No, messaging and live chat are a separate add-on priced at $15 per agent per month on top of a base ticketing plan.

TeamSupport is designed for B2B technology, software, hardware, and telecom companies that need to track support across multiple contacts within the same customer account.