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Kayako

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AI-powered help desk software with per-resolution pricing for customer support teams

Customer Service software Live Chat Software
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  • Deployment Cloud Based
  • Starting price $1
  • Free trial Not offered
  • Best for SMEs, Enterprises

What is Kayako?

Kayako is a customer service and help desk platform that combines ticketing, live chat, and a knowledge base into one workspace. Its SingleView feature shows an agent a customer's full interaction history across channels, and Kayako's Kay AI agent can read incoming tickets, draft replies, and resolve straightforward requests automatically. Smart routing combines related inquiries and directs them to the right agent, while dashboards give managers a real time view of ticket volume, response time, and customer satisfaction.

In 2026 Kayako shifted its pricing model away from traditional per agent seats toward a pay per resolution structure for its Kay AI agent, billed at $1 for each ticket the AI resolves, with the wider Kayako One platform priced through a custom quote.

Key Features of Kayako

Kayako lists 8 documented features, including Unified ticketing system across email, chat, and social, SingleView customer journey and interaction history and Kay AI agent for automated ticket resolution. The list below covers what the product does rather than how it is marketed.

  • Unified ticketing system across email, chat, and social
  • SingleView customer journey and interaction history
  • Kay AI agent for automated ticket resolution
  • Smart ticket routing and auto-combining of duplicate inquiries
  • Self-service knowledge base and step-by-step troubleshooters
  • Reporting and analytics dashboards for CSAT and agent performance
  • Automation rules and auto-responders
  • Live chat widget

Kayako Pricing

Kayako lists one plan, at $1.

Per resolved ticket

$1

per resolved ticket

Request pricing

You pay only when a ticket is fully resolved, with no charge for escalations or partial resolutions.

Kayako Specifications

Kayako is available on web app. It offers an API.

Deployment
  • Cloud Based
Billing cycle
Transaction
Desktop
  • Web App
Languages
  • English
Built for
  • SMEs
  • Enterprises
Support
  • Email
  • Live Support
  • Tickets
  • Training
Public API
Yes
Free trial
No
Free plan
No
Runs in browser
Yes
Customisable
Yes
Website
kayako.com

Kayako Videos

Kayako Screenshots

Kayako screenshot 1

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Kayako FAQs

Kayako charges $1 for every ticket its Kay AI agent successfully resolves, with no per-seat or setup fees, and the full Kayako One platform is priced through a custom quote.

Kayako's pricing page does not list a self-serve free trial; prospective customers are directed to book a demo instead.

SingleView is Kayako's feature that consolidates a customer's full conversation history across email, chat, and social channels into one screen for agents.

Yes, Kayako's smart routing detects when multiple agents are responding to the same issue and combines the inquiries into a single ticket.

Kay reads incoming tickets, drafts or sends replies, and can take real actions like issuing refunds, creating accounts, or resetting passwords.