SparrowDesk
VerifiedAI first customer service with human first platform
See all screenshots - Deployment Cloud Based
- Starting price Free
- Free trial Available
- Best for Startups, SMEs, Agencies
What is SparrowDesk?
SparrowDesk is an AI-first customer service platform that helps businesses deliver fast, reliable, and scalable support. With Luna, the AI Agent, SparrowDesk auto-resolves up to 60% of tickets, enabling 24/7 support without increasing headcount. Platform highlights: - Empower agents with Luna Copilot: get AI-generated ticket summaries, smart reply suggestions, and instant access to knowledge, all within the inbox. - Manage customer conversations from email and live chat in one unified workspace, keeping full context across every thread. - Offer customers 24/7 self-service with branded portals that surface relevant articles and reduce inbound volume. - Track SLA adherence, agent productivity, and support trends with real-time dashboards and custom reports. - Streamline operations with a no-code workflow builder that automates repetitive tasks and standardize processes without engineering effort.
Key Features of SparrowDesk
SparrowDesk lists 5 documented features, including AI agents that auto-resolve repetitive tickets, AI Copilot response suggestions for agents and Omnichannel support (email, chat, WhatsApp, Slack). The list below covers what the product does rather than how it is marketed.
- AI agents that auto-resolve repetitive tickets
- AI Copilot response suggestions for agents
- Omnichannel support (email, chat, WhatsApp, Slack)
- SLA management and knowledge base
- Workflow automation and ticket routing
SparrowDesk Pricing
SparrowDesk publishes 2 plans, starting at $16 on the Starter tier. Figures are taken from the vendor's own pricing page.
Free
Free
per month
Up to 3 users with live chat, email ticketing, prebuilt reports and a public help center.
Starter
$16
per month
Everything in Free plus teams, ticket forms, a customer portal and CSAT surveys.
Professional
$49
per month
Everything in Starter plus workflows, round robin assignment and service level agreements.
Enterprise
$89
per month
Everything in Professional plus SSO, custom roles and password policies.
SparrowDesk Specifications
SparrowDesk is available on web app, Windows and macOS. It offers an API and has a free trial.
- Deployment
- Cloud Based
- Desktop
- Web App
- Windows
- macOS
- Languages
- En-us
- Built for
- Startups
- SMEs
- Agencies
- Enterprises
- Support
- Live Support
- Tickets
- Integrations
- Slack, WhatsApp, HubSpot, Zapier, Attio, Okta, SurveySparrow
- Public API
- Yes
- Free trial
- Yes
- Free plan
- No
- Runs in browser
- No
- Customisable
- Yes
- Website
- sparrowdesk.com
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