Freshchat
VerifiedFreshworks' AI-powered omnichannel messaging and live chat platform
See all screenshots - Deployment Cloud Based
- Starting price Free
- Free trial Available
- Best for Startups, SMEs, Agencies
What is Freshchat?
Freshchat is Freshworks' AI powered messaging platform for live chat, chatbots, and omnichannel customer conversations across web, mobile apps, WhatsApp, Facebook, Instagram, and Google Business Messages. Its Freddy AI Agent can resolve routine questions automatically while Freddy AI Copilot assists human agents, and skill based IntelliAssign routing distributes conversations based on agent workload and expertise. The platform also includes a shared team inbox with SLA policies, proactive campaign messaging, an in-widget knowledge base, and real time analytics dashboards.
Freshchat has a free plan for up to 10 agents, then per-agent monthly plans of Growth at $19, Pro at $49, and Enterprise at $79 when billed annually, with higher monthly-billing rates available and a 14 day trial that unlocks the Enterprise plan for new signups.
Key Features of Freshchat
Freshchat lists 9 documented features, including Live chat widget and in-app messaging, Freddy AI Agent for automated resolutions and Freddy AI Copilot for human agents. The list below covers what the product does rather than how it is marketed.
- Live chat widget and in-app messaging
- Freddy AI Agent for automated resolutions
- Freddy AI Copilot for human agents
- Omnichannel messaging (WhatsApp, Facebook Messenger, Instagram, Google Business Messages)
- Skill-based IntelliAssign routing
- Shared team inbox with SLA policies
- Proactive campaign messaging
- Real-time analytics dashboards
- Mobile SDKs and iOS/Android agent apps
Freshchat Pricing
Freshchat lists 4 plans. One is free; the rest are quoted on request.
Growth
$19/agent/month
billed annually ($23/agent/month billed monthly)
Adds WhatsApp, Facebook Messenger, and real-time dashboards
Pro
$49/agent/month
billed annually ($59/agent/month billed monthly)
Adds custom dashboards, effective routing mechanisms, multiple SLA policies
Enterprise
$79/agent/month
billed annually ($95/agent/month billed monthly)
Adds skills-based assignments and additional security features
Freshchat Specifications
Freshchat is available on web app and has iOS and Android apps. It offers an API, has a free trial and has a free plan.
- Deployment
- Cloud Based
- Billing cycle
- Monthly
- Desktop
- Web App
- Mobile
- iOS
- Android
- Languages
- English
- Built for
- Startups
- SMEs
- Agencies
- Enterprises
- Support
- Live Support
- Tickets
- Integrations
- WhatsApp, Facebook Messenger, Instagram, Google Business Messages, Freshdesk, and 400+ apps via Freshworks Marketplace
- Public API
- Yes
- Free trial
- Yes
- Free plan
- Yes
- Runs in browser
- Yes
- Customisable
- Yes
- Website
- freshworks.com
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