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Intercom

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AI-first customer service platform with Fin AI agent and unified helpdesk

Customer Service software Live Chat Software
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  • Deployment Cloud Based
  • Starting price $29
  • Free trial Available
  • Best for Startups, SMEs, Agencies

What is Intercom?

Intercom is an AI-first customer service platform that combines a modern helpdesk with Fin, its AI agent, in one connected system. Fin can resolve customer questions automatically across email, chat, phone, and social apps, while human agents work from a unified inbox with an AI Copilot that drafts replies and surfaces relevant help center content. Intercom also supports proactive outbound messaging such as product tours, banners, and tooltips.

Intercom is sold in three seat-based tiers, Essential, Advanced, and Expert, with Fin billed separately per resolution. All plans include unlimited live chat, email support, and in-app messaging, with pay-as-you-go pricing for SMS, WhatsApp, and phone. There is a 14-day free trial with no credit card required, but no permanent free plan, and the platform integrates with over 350 tools including Salesforce, Stripe, and Jira.

Key Features of Intercom

Intercom lists 9 documented features, including Fin AI agent for automated resolution, Unified inbox across email, chat, and social and AI Copilot for human agents. The list below covers what the product does rather than how it is marketed.

  • Fin AI agent for automated resolution
  • Unified inbox across email, chat, and social
  • AI Copilot for human agents
  • Ticketing with automated routing and SLAs
  • Proactive messaging: product tours, banners, tooltips
  • Multilingual help center
  • Workflow and workload automation
  • 350+ app integrations
  • Multibrand support (Expert plan)

Intercom Pricing

Intercom lists 2 plans, from $29 to $85.

Essential

$29

per seat/month

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Customer support for individuals, startups and small businesses, with Fin outcomes charged from $0.99 each.

Advanced

$85

per seat/month

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Adds automation tools and AI features for growing support teams on top of every Essential feature.

Intercom Specifications

Intercom is available on web app and has iOS and Android apps. It offers an API and has a free trial.

Deployment
  • Cloud Based
Billing cycle
Yearly
Desktop
  • Web App
Mobile
  • iOS
  • Android
Languages
  • English
Built for
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Support
  • Email
  • Live Support
  • Training
  • Tickets
Integrations
Salesforce, Stripe, Jira, Slack, and 350+ other integrations
Public API
Yes
Free trial
Yes
Free plan
No
Runs in browser
Yes
Customisable
Yes
Website
intercom.com

Intercom Videos

Intercom Screenshots

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Intercom FAQs

No, Intercom does not offer a permanent free plan, but it does offer a 14-day free trial with no credit card required.

Seat-based plans start at $29/seat/month (Essential, billed annually), rising to $85/seat/month (Advanced) and $132/seat/month (Expert), with Fin AI Agent billed separately at $0.99 per resolution.

Fin is Intercom's AI agent that automatically resolves customer questions across channels and is billed per resolution rather than as part of seat pricing.

Intercom unifies conversations from email, live chat, phone, WhatsApp, and social apps into one inbox.

Intercom connects to over 350 tools, including Salesforce, Stripe, and Jira.