Salesforce Service Cloud
VerifiedAI-powered customer service platform with case management and omnichannel routing
See all screenshots - Deployment Cloud Based
- Starting price $25/user/month
- Free trial Available
- Best for SMEs, Agencies, Enterprises
What is Salesforce Service Cloud?
Salesforce Service Cloud is a customer service platform built on the Salesforce CRM that gives agents a 360-degree view of each customer alongside case management, omnichannel routing, and a configurable Service Console. It includes intelligent case assignment based on agent skills and workload, Einstein AI features such as bots and article recommendations, and Slack based swarming so teams can collaborate on complex cases without leaving the console.
Service Cloud is priced per user per month across four editions, Starter, Professional, Enterprise, and Unlimited, with add-ons like Digital Engagement, Voice, and Agentforce sold separately and billed on top of the base license. Salesforce offers a 30-day free trial with no credit card required. Because pricing scales quickly with add-ons, published editions represent a starting point rather than a full deployment cost.
Key Features of Salesforce Service Cloud
Salesforce Service Cloud lists 9 documented features, including Case management and tracking, Omnichannel routing across phone, chat, email, and social and Configurable Service Console. The list below covers what the product does rather than how it is marketed.
- Case management and tracking
- Omnichannel routing across phone, chat, email, and social
- Configurable Service Console
- Einstein AI bots and article recommendations
- Skill-based intelligent case assignment
- Slack based case swarming
- Field service and appointment scheduling
- Knowledge base management
- Workflow and process automation
Salesforce Service Cloud Pricing
Salesforce Service Cloud lists 4 plans, from $25 to $330.
Starter
$25/user/month
available monthly or annually
Basic case management for small teams
Enterprise
$165/user/month
billed annually
Adds deeper customization and workflow automation
Unlimited
$330/user/month
billed annually
Adds unlimited support and full platform access
Salesforce Service Cloud Specifications
Salesforce Service Cloud is available on web app and has iOS and Android apps. It offers an API and has a free trial.
- Deployment
- Cloud Based
- Billing cycle
- Yearly
- Desktop
- Web App
- Mobile
- iOS
- Android
- Languages
- English
- Built for
- SMEs
- Agencies
- Enterprises
- Support
- Phone
- Live Support
- Training
- Tickets
- Integrations
- Slack, MuleSoft, Salesforce AppExchange apps, Salesforce Sales Cloud and Marketing Cloud
- Public API
- Yes
- Free trial
- Yes
- Free plan
- No
- Runs in browser
- Yes
- Customisable
- Yes
- Website
- salesforce.com
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