Gorgias
What is Gorgias?
Gorgias is a customer support helpdesk built specifically for ecommerce brands, with native integrations for Shopify, Shopify Plus, BigCommerce, and WooCommerce. It unifies email, live chat, social messaging, SMS, and voice into one inbox, and gives agents full order, subscription, and review context for each customer. An AI Agent can resolve conversations end to end and perform actions like processing cancellations, applying discounts, and tracking orders without human involvement.
Rather than charging per agent, Gorgias prices its Helpdesk by monthly ticket volume across Starter, Basic, Pro, and Advanced plans, with an optional AI Agent add-on billed per automated interaction. Basic, Pro, and Advanced include a free trial with no credit card required. Voice and SMS are available as usage based add-ons on any plan, and the platform connects to more than 250 apps including Klaviyo, Recharge, and Yotpo.
Key Features of Gorgias
Here are the powerful features that make Gorgias stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.
- Multichannel support across email, live chat, social, SMS, and voice
- AI Agent that automatically resolves conversations and takes actions like cancellations and discounts
- Full ecommerce customer context including orders, reviews, and subscriptions
- AI-detected topic and sentiment based ticket routing
- Native Shopify, Shopify Plus, BigCommerce, and WooCommerce integrations
- Macros, rules, and automation flows
- Help Center for customer self-service
- Real-time dashboards and automation statistics
- 250+ app integration library including Klaviyo, Yotpo, and Recharge
Gorgias Pricing
Here are the pricing plans for Gorgias. Choose the plan that best fits your requirements and budget.
Starter
$40/month
50 tickets/month, 30 automated interactions, monthly billing only
Helpdesk $10/mo plus AI Agent $30/mo bundled; $0.40 per extra ticket, $1.50 per extra automated interaction
Basic
$77/month
300 tickets/month, 30 automated interactions, billed annually ($924/yr); $90/month if billed monthly
Helpdesk $50/mo plus AI Agent $27/mo (annual); most popular plan
Pro
$471/month
2,000 tickets/month, 190 automated interactions, billed annually ($5,652/yr); $550/month if billed monthly
Helpdesk $300/mo plus AI Agent $171/mo (annual)
Advanced
$1,227/month
5,000 tickets/month, 530 automated interactions, billed annually ($14,724/yr); $1,430/month if billed monthly
Helpdesk $750/mo plus AI Agent $477/mo (annual)
Enterprise
Custom
5,000+ tickets/month
SSO (SAML), audit logs, SCIM provisioning, unlimited Help Centers, dedicated CSM and solutions architect
Gorgias Specifications
Get a closer look at the technical specifications and system requirements for Gorgias. Find out if it's compatible with your operating system and other software.
- cloud based
- web app
- ios
- android
- startups
- smes
- agencies
- enterprises
- live support
- tickets
- training
Gorgias Videos
Gorgias Screenshots
Overall Gorgias Reviews
Here's our unbiased review of Gorgias. Discover how our team of experts rates its features, ease of use, customer support, and other aspects that contribute to its overall appeal.