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Sprinklr Service

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AI-native unified customer service platform spanning 30+ digital and social channels.

Contact Center Software Customer Service software
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  • Deployment Cloud Based
  • Starting price Custom
  • Free trial Not offered
  • Best for Enterprises

What is Sprinklr Service?

Sprinklr Service is an AI-native contact center and customer service platform that unifies more than 30 digital and social channels, including chat, email, SMS, voice, and major social networks, into a single agent desktop. Conversational AI analyzes incoming messages in real time to understand intent and sentiment, automate responses, and reduce case volume before it reaches a human agent. A self-service community portal and workforce management tools round out the platform for larger support organizations.

Sprinklr discontinued its self-serve pricing plans and now sells Sprinklr Service exclusively through custom, sales-negotiated contracts; no public pricing tiers or self-serve free trial are listed on its website. The platform is built for large, multi-channel enterprises already using or considering Sprinklr's broader unified customer experience management suite, and pricing, implementation, and contract minimums should be confirmed directly with a Sprinklr sales representative.

Key Features of Sprinklr Service

Sprinklr Service lists 8 documented features, including Unified agent desktop across 30+ digital and social channels, AI-native conversational AI for real-time intent and sentiment analysis and Case management connected to real-time, AI-enriched customer data. The list below covers what the product does rather than how it is marketed.

  • Unified agent desktop across 30+ digital and social channels
  • AI-native conversational AI for real-time intent and sentiment analysis
  • Case management connected to real-time, AI-enriched customer data
  • Self-service community portal
  • Social media listening and engagement built into the service workflow
  • Workforce management and analytics
  • Enterprise-grade security and compliance
  • Voice, chat, email, SMS, and messaging support in one platform

Sprinklr Service Pricing

Sprinklr Service lists 1 plan without published figures. Pricing is quoted on request.

Enterprise

Custom

Contact sales; self-serve plans discontinued

Request pricing

Custom quote based on channels, modules, and volume; no public pricing tiers listed on the official site

Sprinklr Service Specifications

Sprinklr Service is available on web app and has iOS and Android apps. It offers an API.

Deployment
  • Cloud Based
Billing cycle
Yearly
Desktop
  • Web App
Mobile
  • iOS
  • Android
Languages
  • English
Built for
  • Enterprises
Support
  • Email
  • Phone
  • Live Support
  • Tickets
  • Training
Integrations
Salesforce, Microsoft Dynamics, Facebook, Instagram, X (Twitter), WhatsApp, Slack
Public API
Yes
Free trial
No
Free plan
No
Runs in browser
Yes
Customisable
Yes
Website
sprinklr.com

Sprinklr Service Videos

Sprinklr Service Screenshots

Sprinklr Service screenshot 1

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Sprinklr Service FAQs

Sprinklr does not publish public pricing; the company discontinued self-serve plans and now requires contacting sales for a custom quote.

Sprinklr's current pricing page directs all inquiries to sales, and no self-serve free trial is advertised.

Sprinklr Service unifies more than 30 digital and social channels, including chat, email, SMS, voice, and major social networks, in one agent desktop.

Yes, Sprinklr describes the platform as AI-native, with conversational AI built in to analyze intent, sentiment, and automate responses across channels.

Sprinklr, Inc. is a publicly traded company on the NYSE under the ticker CXM, headquartered in New York.