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Kustomer

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CRM-based customer service platform that organizes support around a single customer timeline.

Customer Service software
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  • Deployment Cloud Based
  • Starting price Custom
  • Free trial Not offered
  • Best for SMEs, Agencies, Enterprises

What is Kustomer?

Kustomer is a CRM centered customer service platform that organizes support around a single, chronological timeline for each customer rather than isolated tickets. It unifies conversations from email, chat, SMS, voice, WhatsApp, and social media, and uses custom objects and attributes to bring order history and other business data directly into the agent view. Kustomer IQ, the platform's AI layer, classifies incoming messages, suggests responses, and automates routine workflows.

Kustomer now uses a fully custom, sales-led pricing model with Enterprise and Ultimate tiers; neither per-seat nor conversation-based prices are published on its site, and prospective customers must schedule a demo for a quote. AI Agents for reps and customers, HIPAA compliance, and Kustomer Voice are billed as separate add-ons. The platform is used by brands like Turo, Skims, and Rappi and integrates with tools such as Shopify and Salesforce.

Key Features of Kustomer

Kustomer lists 9 documented features, including Unified customer timeline across every channel and interaction, Omnichannel messaging for chat, email, SMS, voice, WhatsApp, and social and Kustomer IQ AI for message classification, suggested responses, and automation. The list below covers what the product does rather than how it is marketed.

  • Unified customer timeline across every channel and interaction
  • Omnichannel messaging for chat, email, SMS, voice, WhatsApp, and social
  • Kustomer IQ AI for message classification, suggested responses, and automation
  • Custom objects and attributes for flexible CRM-style data modeling
  • Visual workflow builder with conditional branching and external API calls
  • Team Pulse real-time queue and agent supervision (Ultimate)
  • Two-way message translation
  • SAML single sign-on and SCIM provisioning (Ultimate)
  • AI Agents for customer-facing and agent-assist automation (add-on)

Kustomer Pricing

Kustomer lists 2 plans without published figures. Pricing is quoted on request.

Enterprise

Custom

Contact sales

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5M custom objects/tasks, 1,000 RPM API limit, 25 brands, 20 languages; SAML SSO available at extra cost

Ultimate

Custom

Contact sales

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100M custom objects/tasks, 2,000 RPM API limit, 300 brands, all languages, SAML SSO and SCIM included, Team Pulse real time supervision

Kustomer Specifications

Kustomer is available on web app and has iOS and Android apps. It offers an API.

Deployment
  • Cloud Based
Billing cycle
Yearly
Desktop
  • Web App
Mobile
  • iOS
  • Android
Languages
  • English
Built for
  • SMEs
  • Agencies
  • Enterprises
Support
  • Email
  • Live Support
  • Tickets
  • Training
Integrations
Shopify, Salesforce, Slack, Talkdesk, WhatsApp, Facebook, Instagram, Stripe
Public API
Yes
Free trial
No
Free plan
No
Runs in browser
Yes
Customisable
Yes
Website
kustomer.com

Kustomer Videos

Kustomer Screenshots

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Kustomer FAQs

Kustomer no longer publishes public per seat pricing; both the Enterprise and Ultimate tiers require contacting sales for a custom quote.

Kustomer's website does not advertise a self serve free trial; prospective customers are directed to schedule a demo.

Ultimate raises platform limits substantially, for example 100 million custom objects versus 5 million, all languages versus 20, and 300 brands versus 25, and it includes SCIM provisioning and Team Pulse real time supervision that Enterprise lacks.

No, AI Agents for Reps and AI Agents for Customers are separate add-ons priced at $40 per user per month and $0.60 per engaged conversation respectively.

Yes, Kustomer Voice is billed separately starting at $0.02 per minute.