Dutch conversational commerce platform for WhatsApp, SMS, payments and customer engagement.
Best Cloud Communication Platform
A Cloud Communication Platform refers to a comprehensive suite of cloud-based tools and services that enable organizations to facilitate communication and collaboration across various channels, devices, and applications. These platforms typically offer a range of communication functionalities, including voice, video, messaging, and collaboration tools, all hosted and managed in the cloud. By leveraging cloud infrastructure, these platforms provide scalability, flexibility, and accessibility, allowing users to communicate seamlessly from any location with an internet connection. Cloud Communication Platforms often integrate with existing business systems and applications, enabling organizations to streamline workflows, improve productivity, and enhance customer engagement. Additionally, they may incorporate advanced features such as artificial intelligence (AI), analytics, and automation to further optimize communication processes and deliver personalized experiences. Overall, Cloud Communication Platforms play a crucial role in modernizing communication strategies, empowering organizations to adapt to evolving business needs and technological advancements.
Cloud Communication Platform Compared
Compare the 10 most relevant Cloud Communication Platform options on price, free trial and deployment.
| Product | Starting price | Free trial | Free plan | API | Deployment |
|---|---|---|---|---|---|
 Twilio Cloud communications platform (CPaaS) for SMS, voice, video, email, and… | $19.95/month | ✓ | ✓ | ✓ | Cloud Based |
 Vonage Pay-as-you-go APIs for SMS, voice, video, and verification built into… | $0.0086/message | ✓ | – | ✓ | Cloud Based |
 Sinch Global CPaaS platform for SMS, voice, WhatsApp, and omnichannel messaging… | $0.0078/message | ✓ | – | ✓ | Cloud Based |
 Infobip Enterprise omnichannel CPaaS for SMS, WhatsApp, voice, video, and email… | Free | ✓ | – | ✓ | Cloud Based |
 Amazon Chime SDK AWS SDK for embedding real-time voice, video, and messaging into… | $0.0017/attendee-minute | – | – | ✓ | Cloud Based |
 46elks Pay-as-you-go API for SMS, MMS, and voice calls built for… | Custom | – | – | ✓ | Cloud Based |
 Gupshup Conversational AI platform for WhatsApp, SMS and RCS marketing, commerce… | Pay per message | – | – | ✓ | Cloud Based |
 Route Mobile Global CPaaS provider for SMS, WhatsApp, RCS, voice and email… | Custom | – | – | ✓ | Cloud Based |
 Plivo Pay-as-you-go voice, SMS, and WhatsApp APIs with enterprise plans for… | $0.04 | ✓ | – | ✓ | Cloud Based |
 Telnyx Own-network voice, messaging, and AI communications APIs with transparent pay-as-you-go… | $500 | – | – | ✓ | Cloud Based |
All Software
21 Best Cloud Communication Platform Options
Showing 41 - 21 of 21 products
CM.com is a Netherlands-based communications and payments platform, listed on Euronext Amsterdam, that helps marketing, sales and support teams engage customers across WhatsApp, SMS, Apple Messages for Business, Facebook Messenger, Viber and Telegram through one dashboard and API. Its Conversational AI Cloud offers a no-code chatbot builder, and businesses can build product catalogs, take orders and accept payments such as iDEAL, cards, PayPal, Apple Pay and Google Pay directly inside chat conversations.
Core products (Activate, Support and Connect) are sold in Core, Plus and Max tiers with pricing available on request rather than published rates. Some standalone products list fixed pricing instead: SMS is charged per message per country with no monthly fee and volume discounts from 50,000 messages, and the Sign e-signature product costs 2.00 euros per document on its GO plan or from 29.95 euros per month for 20 documents on its Bundle plan.
Read CM.com Reviews Explore additional details
Explore various Keka features, compare the pricing plans, and unlock the potential of seamless operations by selecting the right software for your business.
Features
View all CM.com Features- Omnichannel messaging (WhatsApp, SMS, Apple Messages, Facebook Messenger, Viber, Telegram)
- Conversational AI Cloud with no-code chatbot builder
- In-chat shopping and product catalogs for WhatsApp commerce
- Integrated payments (iDEAL, cards, PayPal, Apple Pay, Google Pay)
- One-time password (OTP) and RCS business messaging
- E-signature product (Sign)
- Mobile Service Cloud for customer service teams
- Marketing automation and campaign tools (Activate)
Pricing
CM.com Caters to
- StartUps
- SMEs
- Agencies
- Enterprises
Cloud Communication Platform Buyer's Guide
Most Cloud Communication Platform options look alike on a feature grid, so the useful comparison is how each handles your actual process. This guide walks through capabilities, typical users, pricing models, and how to run a trial that tells you something.
What is Cloud Communication Platform?
Cloud Communication Platform helps teams run the day to day operations of cloud communication work in one system rather than across separate tools and spreadsheets. The value is mostly in removing duplicate effort, since the same information stops being re entered across disconnected tools. What separates the stronger tools is holding up as your process gets more demanding, not how they demo.
Key features to look for in Cloud Communication Platform
These are the capabilities that most often distinguish Cloud Communication Platform products in practice.
- Records and profiles built around cloud communication work
- Scheduling and capacity planning
- Workflow stages matching how cloud communication operations actually run
- Invoicing and payment handling
- Document storage and compliance records
- Customer and contact communication
- Reporting on the measures that matter in cloud communication work
- Role based access for different staff types
Benefits of using Cloud Communication Platform
Teams using Cloud Communication Platform well typically report:
- Workflows that match cloud communication operations instead of a generic process
- Less adaptation of general purpose software to a specialist job
- Records and terminology that fit the field
- Compliance and record keeping handled in one place
- Reporting on measures that are actually relevant
Who uses Cloud Communication Platform?
Cloud Communication Platform is used by owners and managers in cloud communication work, administrative staff, and the frontline teams delivering it. The best fit depends less on organisation size than on how closely a product’s assumptions match how you already operate.
How to choose the right Cloud Communication Platform
When comparing Cloud Communication Platform, weigh these factors:
- How closely the workflow matches your own cloud communication operation
- Whether sector specific compliance requirements are covered
- The size of operation the product is genuinely designed for
- Data migration from whatever you use today
- How responsive the vendor is to requests specific to this field
Test two or three options on real cases, not a scripted demo, and weight the opinion of whoever will be in it every day.
How much does Cloud Communication Platform cost?
Vendors in this space normally price per seat or per location each month, tiered by size. Sector specific tools usually price above generic alternatives because the buyer pool is smaller. Model cost at the scale you expect to reach, and check nothing you depend on sits in a higher tier than the one quoted.
FAQs of Cloud Communication Platform
Cloud Communication Platform handles the day to day paperwork of cloud communication work, keeping customer records, scheduling and payment in one place.
General tools need adapting to cloud communication workflows and rarely cover the terminology or compliance involved, which is what Cloud Communication Platform is built around.
Scale assumptions vary widely across Cloud Communication Platform, so ask any vendor what a typical cloud communication customer of theirs actually looks like.
Cloud Communication Platform vendors differ on migration, so confirm the import path for your current cloud communication records rather than assuming it is included.
Cloud Communication Platform pricing is commonly per seat or per site and tiered by scale, so budget above what a general purpose cloud communication tool would cost.
Trial Cloud Communication Platform against real cloud communication work rather than a vendor demo, and involve the staff who will use it daily.