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Infobip

Verified

Enterprise omnichannel CPaaS for SMS, WhatsApp, voice, video, and email at scale

Bulk SMS Software Cloud Communication Platform Mobile Identity Software SMS Broadcast Software
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  • Deployment Cloud Based
  • Starting price Free
  • Free trial Available
  • Best for Startups, SMEs, Agencies

What is Infobip?

Infobip is a global cloud communications platform, founded in Croatia, that provides SMS, WhatsApp, RCS, Voice, Video, and Email APIs along with higher-level products such as Moments for marketing automation, Answers for AI chatbots, and Conversations for cloud contact centers. It owns and operates much of its own carrier infrastructure, with more than 800 direct-to-carrier connections across 190-plus countries.

Infobip does not publish standard pricing tiers; instead it quotes rates based on channel mix, message volume, and destination country, though a 60-day free trial gives new users 100 free messages per channel plus 15 free voice calls. It primarily serves mid-market and enterprise customers alongside developers building on its CPaaS X API stack.

Key Features of Infobip

Infobip lists 8 documented features, including 30+ communication channels including SMS, RCS, Voice, Video, Email, WhatsApp, and Viber, Owns and operates global infrastructure with 800+ direct-to-carrier connections and Moments platform for omnichannel marketing automation. The list below covers what the product does rather than how it is marketed.

  • 30+ communication channels including SMS, RCS, Voice, Video, Email, WhatsApp, and Viber
  • Owns and operates global infrastructure with 800+ direct-to-carrier connections
  • Moments platform for omnichannel marketing automation
  • Answers AI chatbot builder with human agent handoff
  • Conversations cloud contact center (CCaaS)
  • CPaaS X modular API stack with built-in channel orchestration and failover
  • Identity and fraud prevention solutions for mobile authentication
  • 60-day free trial covering SMS, Email, WhatsApp, Viber, and Voice

Infobip Pricing

Infobip lists 2 plans. One is free; the rest are quoted on request.

Free Trial

Free

60 days

Request pricing

100 messages each for SMS, Email, WhatsApp, and Viber, plus 15 voice calls capped at 5 minutes

Pay-as-you-go / Custom

Custom

Request pricing

Per-message and per-minute rates vary by channel, destination country, and volume; a quote is required from sales, no public price list is available

Infobip Specifications

Infobip is available on web app. It offers an API and has a free trial.

Deployment
  • Cloud Based
Billing cycle
Transaction
Desktop
  • Web App
Languages
  • English
Built for
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Support
  • Email
  • Phone
  • Live Support
  • Training
  • Tickets
Integrations
Salesforce Service Cloud
Public API
Yes
Free trial
Yes
Free plan
No
Runs in browser
Yes
Customisable
Yes
Website
infobip.com

Infobip Videos

Infobip Screenshots

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Infobip FAQs

No. Infobip uses a custom quote model based on your message volume, channel mix, and destination countries; you contact sales or use their online calculator for a quote.

Yes, Infobip offers a 60-day free trial that includes 100 free messages each for SMS, Email, WhatsApp, and Viber, plus 15 voice calls capped at 5 minutes each.

Infobip supports more than 30 channels including SMS, RCS, WhatsApp, Viber, Facebook Messenger, Email, Voice, and Video through a single platform.

Yes, Infobip owns and operates global infrastructure with more than 800 direct-to-carrier connections rather than relying solely on third-party networks.

Answers is Infobip's AI chatbot builder that lets businesses deploy automated conversations that can hand off to human agents when needed.