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Twilio

Verified

Cloud communications platform (CPaaS) for SMS, voice, video, email, and WhatsApp APIs

Automatic Call Distribution Software Bulk SMS Software Call Routing Software Cloud Communication Platform
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  • Deployment Cloud Based
  • Starting price Usage-based
  • Free trial Available
  • Best for Freelancers, Startups, SMEs

What is Twilio?

Twilio is a cloud communications platform that gives developers APIs to add messaging, voice calling, video, email, and authentication features to their applications. Core products include Programmable SMS and MMS, Voice, Video, WhatsApp and RCS messaging, the SendGrid Email API, and Verify for two-factor authentication, alongside Flex for building contact centers and Segment for customer data management. Companies including Uber, Airbnb, Netflix, and HubSpot use Twilio to power customer communications.

Pricing is usage-based rather than flat subscription tiers: SMS costs around $0.0083 per message, voice starts near $0.0085 per minute to receive, and phone numbers start around $1.15 per month, with volume discounts at scale. SendGrid Email offers a free plan for up to 100 emails per day, and Twilio provides a free trial with no credit card required for new developers to test the platform.

Key Features of Twilio

Twilio lists 10 documented features, including Programmable SMS, MMS, and RCS messaging, Voice calling API and Video API. The list below covers what the product does rather than how it is marketed.

  • Programmable SMS, MMS, and RCS messaging
  • Voice calling API
  • Video API
  • WhatsApp Business messaging
  • SendGrid Email API
  • Verify for two-factor authentication and OTP
  • Lookup for phone number validation
  • Flex programmable contact center
  • Segment customer data platform
  • Studio visual workflow builder

Twilio Pricing

Twilio lists 5 plans. Two carry a published figure, from Free to $19.95; the rest are quoted on request.

Pay as you go

Usage-based

Request pricing

SMS around $0.0083/message, voice from $0.0085/min to receive, WhatsApp from $0.005/message, phone numbers from $1.15/month, with volume discounts

SendGrid Email Free

Free

100 emails/day

Request pricing

Free tier of the Email API

SendGrid Email paid

$19.95/month

Request pricing

Higher email sending volumes

Flex / Video

$1/active user hour or $150/named user/month

5,000 free hours

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Contact center and video platform pricing

Enterprise

Custom

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Custom volume and enterprise agreements

Twilio Specifications

Twilio is available on web app and has iOS and Android apps. It offers an API, has a free trial and has a free plan.

Deployment
  • Cloud Based
Billing cycle
Transaction
Desktop
  • Web App
Mobile
  • iOS
  • Android
Languages
  • English
Built for
  • Freelancers
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Support
  • Email
  • Phone
  • Live Support
  • Tickets
  • Training
Integrations
Salesforce, HubSpot, Segment, Slack, Zapier, AWS
Public API
Yes
Free trial
Yes
Free plan
Yes
Runs in browser
Yes
Customisable
Yes
Website
twilio.com

Twilio Videos

Twilio Screenshots

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Twilio FAQs

Twilio uses pay-as-you-go, usage-based pricing for most products (per message, per minute, per API call) rather than flat subscription tiers, with volume discounts as usage grows.

Yes, Twilio offers a free trial with no credit card required, and its SendGrid Email API includes a free plan for up to 100 emails per day.

SMS, MMS, RCS, WhatsApp, voice calls, video, and email, plus authentication tools like Verify and Lookup.

Flex is Twilio's programmable contact center product, priced per active user hour or as a named-user monthly plan.

Companies such as Uber, Airbnb, Netflix, Intuit, and HubSpot use Twilio's APIs to power customer communications.