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Ooma

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Business VoIP phone system with over 100 features, no contracts, and a 30 day money back guarantee

Cloud Telephony Software VOIP Software
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  • Deployment Cloud Based
  • Starting price $19.95/month
  • Free trial Not offered
  • Best for Startups, SMEs, Enterprises

What is Ooma?

Ooma is a publicly traded VoIP provider headquartered in Sunnyvale, California, offering the Ooma Office business phone system alongside residential and enterprise products. Ooma Office includes a virtual receptionist, a free toll free number, unlimited calling across the US, Canada, Mexico, and Puerto Rico, and more than 100 standard features, with no long term contract required.

Three plans are available, Essentials, Pro, and Pro Plus, each billed per user per month, plus a custom priced Enterprise tier for SIP trunking and advanced call center needs. Ooma does not offer a traditional free trial but backs new subscriptions with a 30 day money back guarantee, and charges a one time activation fee for new lines.

Key Features of Ooma

Ooma lists 10 documented features, including Virtual receptionist with customizable call flows, Free local or toll free business number and Unlimited calling across US, Canada, Mexico, and Puerto Rico. The list below covers what the product does rather than how it is marketed.

  • Virtual receptionist with customizable call flows
  • Free local or toll free business number
  • Unlimited calling across US, Canada, Mexico, and Puerto Rico
  • Video conferencing (25 to 100 participants depending on plan)
  • Call recording and enhanced call blocking on Pro tiers
  • AI voicemail transcription and AI insights on Pro Plus
  • CRM integrations including Salesforce and HubSpot
  • Digital fax and text messaging
  • Hot desking and call queuing on Pro Plus
  • Mobile and desktop apps

Ooma Pricing

Ooma lists 4 plans. Three carry a published figure, from $19.95 to $29.95; the rest are quoted on request.

Essentials

$19.95/month

Per user

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100+ standard features, unlimited US/Canada/Mexico calling, virtual receptionist, mobile app, no contract

Pro

$24.95/month

Per user

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Adds desktop app, 250 texts/month, video conferencing for 25 participants, call recording

Pro Plus

$29.95/month

Per user

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Adds AI transcription and insights, CRM integration, 1,000 texts/month, hot desking, call queuing

Enterprise

Custom

Per business needs

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Adds SIP trunking, Teams integration, advanced CX features, custom implementation

Ooma Specifications

Ooma is available on web app, Windows and macOS and has iOS and Android apps. It offers an API.

Deployment
  • Cloud Based
Billing cycle
Monthly
Desktop
  • Web App
  • Windows
  • macOS
Mobile
  • iOS
  • Android
Languages
  • English
Built for
  • Startups
  • SMEs
  • Enterprises
Support
  • Email
  • Phone
  • Live Support
  • Tickets
Integrations
Google Workspace, Microsoft 365, Salesforce, HubSpot, Zendesk, Square, OpenAI
Public API
Yes
Free trial
No
Free plan
No
Runs in browser
Yes
Customisable
Yes
Website
ooma.com

Ooma Videos

Ooma Screenshots

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Ooma FAQs

No, Ooma Office does not offer a free trial, but it is backed by a 30 day money back guarantee so customers can test the service risk free.

The Essentials plan starts at $19.95 per user per month and includes unlimited calling across the US, Canada, Mexico, and Puerto Rico plus a free toll free number.

No, Ooma Office plans are month to month with no long term contract required.

No, additional phone numbers are billed separately at $9.99 per month for US customers, plus applicable taxes and fees.

Yes, CRM integration with tools like Salesforce and HubSpot is available, generally as part of the Pro Plus plan.