Cloud native customer experience platform with omnichannel routing and AI automation
Best Call & Contact Center Software
Call & Contact Center Software is software that helps you handle high volumes of customer calls and interactions with routing, queuing, and agent tools. Use the list below to compare the top Call & Contact Center Software options by features, pricing, and reviews, and shortlist the ones that match your workflow and budget.
Call & Contact Center Software Compared
Compare the 10 most relevant Call & Contact Center Software options on price, free trial and deployment.
| Product | Starting price | Free trial | Free plan | API | Deployment |
|---|---|---|---|---|---|
 Zendesk Talk Voice inside the ticketing system, so a call becomes the… | $19 | ✓ | – | ✓ | Cloud Based, SaaS |
 Twilio Flex A contact centre you build rather than configure, on Twilio's… | Not published | ✓ | – | ✓ | Cloud Based, SaaS |
 RingCentral Contact Center A contact centre sold beside the phone system most of… | Not published | ✓ | – | ✓ | Cloud Based, SaaS |
 8×8 Unified cloud communications and AI-enabled contact center platform for businesses | Custom | – | – | ✓ | Cloud Based |
 Amazon Connect Pay-as-you-go AI-powered omnichannel cloud contact center from AWS | $0.038/min | ✓ | – | ✓ | Cloud Based |
 Five9 Cloud contact center platform with AI-powered omnichannel customer engagement | $119 | – | – | ✓ | Cloud Based |
 Aircall AI-powered cloud phone system built for sales and support teams… | $30/month | ✓ | – | ✓ | Cloud Based |
 Salesforce Service Cloud AI-powered customer service platform with case management and omnichannel routing | $25/user/month | ✓ | – | ✓ | Cloud Based |
 CloudTalk Cloud-based VoIP call center and business phone system for sales… | €27 | ✓ | – | ✓ | Cloud Based |
 Genesys Cloud AI-powered experience orchestration platform for omnichannel contact centers | $75 | ✓ | – | ✓ | Cloud Based |
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12 Best Call & Contact Center Software Options
Showing 21 - 12 of 12 products
NICE CXone is a cloud native customer experience platform from NICE Ltd, an Israeli company, that unifies more than 30 communication channels including voice, chat, SMS, email, and social messaging. It provides automatic call distribution, IVR, omnichannel routing, workforce management, quality management, and AI-powered agent assist tools that pull data from CRM systems and knowledge bases.
CXone pricing is structured as tiered suites, starting with Digital at 71 dollars per user per month and Voice at 94 dollars per user per month, up through the Ultimate Suite at 249 dollars per user per month plus a per-session fee. Industry-specific packages for banking, insurance, healthcare, and retail are also available at custom rates.
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Explore various Keka features, compare the pricing plans, and unlock the potential of seamless operations by selecting the right software for your business.
Features
View all NICE CXone Features- 30+ channel omnichannel routing
- Automatic call distribution (ACD) and IVR
- AI-powered chatbots and self-service
- Agent Assist Hub with CRM and knowledge base data
- Workforce management and scheduling automation
- Quality management and coaching tools
- Interaction and speech analytics
- Real-time and historical reporting dashboards
- CRM integrations
- Cloud-based deployment with no on-premises hardware
Pricing
NICE CXone Caters to
- StartUps
- SMEs
- Agencies
- Enterprises
Revolutionize Customer Engagement with AI-Driven Contact Centers.
Talkdesk is a cloud based contact center platform, also marketed as a Customer Experience Automation (CXA) system, built for enterprises that manage high volumes of customer interactions. Founded in 2011 and headquartered in San Francisco, the company provides tools for routing and handling conversations across voice, chat, email, SMS, and social messaging channels. Its platform combines traditional contact center infrastructure, such as automatic call distribution and interactive voice response, with AI agents that can operate autonomously or assist human agents. Products include Autopilot for self-service automation, Copilot for real-time agent guidance, Navigator for omnichannel routing, and Studio for workflow orchestration, giving contact center teams a single system for both live and automated customer engagement.
Talkdesk is aimed at mid-size to large enterprises in industries such as financial services, insurance, healthcare, retail, government, and travel, many of which use its industry-specific Experience Cloud packages. The platform connects to over 100 third party systems out of the box, including Salesforce and Zendesk, and offers a low-code Studio builder alongside APIs for custom development. It holds SOC 2 Type II, ISO 27001, HIPAA, PCI-DSS, and GDPR related certifications, and has been named a Leader in Gartner's Magic Quadrant for Contact Center as a Service. Pricing is published per user per month across four tiers, with a lower-cost Express option for small businesses in the US and Canada.
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Explore various Keka features, compare the pricing plans, and unlock the potential of seamless operations by selecting the right software for your business.
Features
View all Talkdesk Features- Autopilot AI self-service automation
- Copilot real-time agent assistance
- Omnichannel voice, chat, email, and SMS routing
- Studio drag-and-drop workflow builder
- Automatic Call Distributor and multi-level IVR
- Workforce Engagement Management and quality monitoring
- 100+ prebuilt integrations including Salesforce and Zendesk
- Real-time dashboards and BI analytics
- Talkdesk Data Cloud for unified customer data
- Industry-specific Experience Cloud packages
Pricing
Talkdesk Caters to
- StartUps
- SMEs
- Agencies
- Enterprises
Call & Contact Center Software Buyer's Guide
Most Call & Contact Center Software options look alike on a feature grid, so the useful comparison is how each handles your actual process. Read on for the capabilities that matter, who tends to buy, how pricing works, and how to test properly.
What is Call & Contact Center Software?
Call & Contact Center Software helps teams keep the records, scheduling and billing behind call & contact center work in a single place instead of scattered files. Most of the benefit comes from holding one current record rather than several partial ones kept by different people. The better products stay usable at small scale without becoming limiting once volume increases.
Key features to look for in Call & Contact Center Software
The right feature set depends on your situation, but capable Call & Contact Center Software options generally cover the following.
- Records and profiles built around call & contact center work
- Scheduling and capacity planning
- Workflow stages matching how call & contact center operations actually run
- Invoicing and payment handling
- Document storage and compliance records
- Customer and contact communication
- Reporting on the measures that matter in call & contact center work
- Role based access for different staff types
Benefits of using Call & Contact Center Software
The practical benefits of Call & Contact Center Software suited to your process generally include:
- Workflows that match call & contact center operations instead of a generic process
- Less adaptation of general purpose software to a specialist job
- Records and terminology that fit the field
- Compliance and record keeping handled in one place
- Reporting on measures that are actually relevant
Who uses Call & Contact Center Software?
Call & Contact Center Software is used by owners and managers in call & contact center work, administrative staff, and the frontline teams delivering it. Scale matters less than process fit, since a product built around a different workflow will fight you regardless of size.
How to choose the right Call & Contact Center Software
Worth weighing before you commit to any Call & Contact Center Software option:
- How closely the workflow matches your own call & contact center operation
- Whether sector specific compliance requirements are covered
- The size of operation the product is genuinely designed for
- Data migration from whatever you use today
- How responsive the vendor is to requests specific to this field
Run a short trial on actual work with the actual users. Demos are built to succeed; your own cases are not.
How much does Call & Contact Center Software cost?
Vendors in this space normally price per seat or per location each month, tiered by size. Costs commonly run higher than general software, which is what a specialist market usually looks like. Price it against next year’s volume, and verify which features you need are actually included at that tier.
FAQs of Call & Contact Center Software
Call & Contact Center Software covers the operational side of call & contact center work, holding records, scheduling and invoicing together instead of across separate tools.
Generic software leaves you building the call & contact center specifics yourself, whereas Call & Contact Center Software ships with them at a higher price.
Fit depends on the scale Call & Contact Center Software was designed for, so check whether the vendor’s typical call & contact center customer resembles your own operation.
Migration support varies across Call & Contact Center Software, so ask what the vendor imports as standard from your current call & contact center records and what needs manual work.
Call & Contact Center Software is usually billed per seat or per site each month, and specialist call & contact center tooling generally prices above generic software.
Test Call & Contact Center Software on genuine call & contact center tasks with the people who will actually use it rather than on a scripted scenario.