Talkdesk

Talkdesk is a cloud based contact center platform, also marketed as a Customer Experience Automation (CXA) system, built for enterprises that manage high volumes of customer interactions. Founded in 2011 and headquartered in San Francisco, the company provides tools for routing and handling conversations across voice, chat, email, SMS, and social messaging channels. Its platform combines traditional contact center infrastructure, such as automatic call distribution and interactive voice response, with AI agents that can operate autonomously or assist human agents. Products include Autopilot for self-service automation, Copilot for real-time agent guidance, Navigator for omnichannel routing, and Studio for workflow orchestration, giving contact center teams a single system for both live and automated customer engagement.

Talkdesk is aimed at mid-size to large enterprises in industries such as financial services, insurance, healthcare, retail, government, and travel, many of which use its industry-specific Experience Cloud packages. The platform connects to over 100 third party systems out of the box, including Salesforce and Zendesk, and offers a low-code Studio builder alongside APIs for custom development. It holds SOC 2 Type II, ISO 27001, HIPAA, PCI-DSS, and GDPR related certifications, and has been named a Leader in Gartner's Magic Quadrant for Contact Center as a Service. Pricing is published per user per month across four tiers, with a lower-cost Express option for small businesses in the US and Canada.