SugarCRM
VerifiedAI-powered CRM for B2B sales, marketing, and customer service teams
- Deployment Cloud Based, On Premises, Hybrid
- Starting price $59
- Free trial Not offered
- Best for SMEs, Agencies, Enterprises
What is SugarCRM?
SugarCRM (rebranded in April 2026 as SugarAI) is a customer relationship management platform built for B2B companies. It combines core CRM functions such as account, contact, lead, and opportunity management with AI features that surface at-risk deals, recommend next best actions, and flag cross-sell and upsell opportunities using data from connected ERP systems. The platform includes Sugar Sell for sales automation, Sugar Market for marketing automation, and Sugar Serve for customer service, and can be deployed in the cloud or on premises.
SugarCRM emphasizes no-code customization, workflow automation, and mobile access with offline capability. It integrates with over 180 ERP and business systems and includes AI-driven revenue intelligence through its sales-i acquisition. The company reports more than 4,000 customers across 120+ countries and has been recognized as a leader in Sales Force Automation by Nucleus Research.
Key Features of SugarCRM
SugarCRM lists 10 documented features, including Account, contact, lead, and opportunity management, Quote and pipeline management and Business process management and workflow automation. The list below covers what the product does rather than how it is marketed.
- Account, contact, lead, and opportunity management
- Quote and pipeline management
- Business process management and workflow automation
- AI-powered revenue intelligence (Sugar sales-i) for cross-sell/upsell alerts
- Case management and bug tracking
- Mail and calendar integration
- Mobile app with offline capabilities
- Reporting and analytics dashboards
- 180+ ERP and third-party integrations
- No-code customization and configuration
SugarCRM Pricing
SugarCRM lists 3 plans, from $59 to $135.
Standard
$59
per user per month, billed annually
15 user minimum; everything sellers need to get started.
Advanced
$85
per user per month, billed annually
15 user minimum; smarter workflows and deeper visibility.
Premier
$135
per user per month, billed annually
15 user minimum; the guided selling tier.
SugarCRM Specifications
SugarCRM is available on web app and has iOS and Android apps. It offers an API.
- Cloud Based
- On Premises
- Hybrid
- Web App
- iOS
- Android
- SMEs
- Agencies
- Enterprises
- Phone
- Live Support
- Training
- Tickets
SugarCRM Videos
SugarCRM Screenshots
Alternatives of SugarCRM
Other CRM Software products listed on SocialAtoZ, each with its own pricing and feature detail to compare against SugarCRM.
All-in-one CRM, tasks, and collaboration platform with sales automation and omnichannel communication
SugarCRM Comparisons
Side by side comparisons of SugarCRM against 3 other CRM Software options listed here.
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