SugarCRM
What is SugarCRM?
SugarCRM (rebranded in April 2026 as SugarAI) is a customer relationship management platform built for B2B companies. It combines core CRM functions such as account, contact, lead, and opportunity management with AI features that surface at-risk deals, recommend next best actions, and flag cross-sell and upsell opportunities using data from connected ERP systems. The platform includes Sugar Sell for sales automation, Sugar Market for marketing automation, and Sugar Serve for customer service, and can be deployed in the cloud or on premises.
SugarCRM emphasizes no-code customization, workflow automation, and mobile access with offline capability. It integrates with over 180 ERP and business systems and includes AI-driven revenue intelligence through its sales-i acquisition. The company reports more than 4,000 customers across 120+ countries and has been recognized as a leader in Sales Force Automation by Nucleus Research.
Key Features of SugarCRM
Here are the powerful features that make SugarCRM stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.
- Account, contact, lead, and opportunity management
- Quote and pipeline management
- Business process management and workflow automation
- AI-powered revenue intelligence (Sugar sales-i) for cross-sell/upsell alerts
- Case management and bug tracking
- Mail and calendar integration
- Mobile app with offline capabilities
- Reporting and analytics dashboards
- 180+ ERP and third-party integrations
- No-code customization and configuration
SugarCRM Pricing
Here are the pricing plans for SugarCRM. Choose the plan that best fits your requirements and budget.
Standard
$59/user/month
15 user minimum, billed annually
Accounts & contact management, lead & opportunity management, quote management, activity management, pipeline management, business process management, reporting & analytics, mobility, basic support
Advanced
$85/user/month
15 user minimum, billed annually
Everything in Standard plus mail & calendar integration, case management, bug tracking, standard support, Sugar Intelligence, sales-i, and Smart Guides
Premier
$135/user/month
15 user minimum, billed annually
Everything in Advanced plus geo mapping, Discover, 2x file managed storage, 2x data managed storage, enhanced support, and LinkedIn connector
SugarCRM Specifications
Get a closer look at the technical specifications and system requirements for SugarCRM. Find out if it's compatible with your operating system and other software.
- cloud based
- on premises
- hybrid
- web app
- ios
- android
- smes
- agencies
- enterprises
- phone
- live support
- training
- tickets
SugarCRM Videos
SugarCRM Screenshots
Alternatives of SugarCRM
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SugarCRM Comparisons
Compare SugarCRM with other similar options available. Explore the key differences to see why it's the top choice for businesses and individuals.
Overall SugarCRM Reviews
Here's our unbiased review of SugarCRM. Discover how our team of experts rates its features, ease of use, customer support, and other aspects that contribute to its overall appeal.