Microsoft Dynamics 365
VerifiedAI powered CRM and ERP applications from Microsoft for sales, service, marketing, and operations
- Deployment Cloud Based
- Starting price $65/user/month
- Free trial Available
- Best for SMEs, Agencies, Enterprises
What is Microsoft Dynamics 365?
Microsoft Dynamics 365 is a suite of cloud based business applications that combines customer relationship management and enterprise resource planning capabilities. Its CRM applications, including Dynamics 365 Sales, Customer Service, Customer Insights, Field Service, and Contact Center, help organizations manage leads, opportunities, customer support cases, and marketing journeys from one connected platform. The suite is built on the Microsoft Power Platform and integrates natively with Microsoft 365, Teams, Outlook, and Power BI.
Dynamics 365 Sales gives sales teams tools for pipeline management, forecasting, conversation intelligence, and AI powered recommendations through Copilot. Businesses can start with a Professional tier for core sales automation or move to Enterprise and Premium tiers for advanced customization, embedded AI agents, and data enrichment. The platform is aimed at small to large organizations already using Microsoft tools, and supports extensive customization through Power Apps and Power Automate.
Key Features of Microsoft Dynamics 365
Microsoft Dynamics 365 lists 10 documented features, including Sales pipeline and opportunity management, AI powered sales insights and Copilot recommendations and Customer service case management and omnichannel support. The list below covers what the product does rather than how it is marketed.
- Sales pipeline and opportunity management
- AI powered sales insights and Copilot recommendations
- Customer service case management and omnichannel support
- Marketing journey orchestration via Customer Insights
- Field service scheduling and work order management
- Native integration with Microsoft 365, Teams, and Outlook
- Power BI reporting and dashboards
- Low-code customization with Power Apps and Power Automate
- Conversation intelligence and call analytics
- Contact center voice and digital channel engagement
Microsoft Dynamics 365 Pricing
Microsoft Dynamics 365 lists 4 plans. Three carry a published figure, from $65 to $150; the rest are quoted on request.
Sales Professional
$65/user/month
billed annually
Core sales force automation, Microsoft 365 interoperation, reporting and dashboards
Sales Enterprise
$105/user/month
billed annually
Advanced sales force automation with contextual insights, AI, and advanced customization, includes Copilot capabilities
Sales Premium
$150/user/month
billed annually
Everything in Enterprise plus 1,000 Copilot Credits per user per month, AI powered recommendations and data enrichment
Microsoft Relationship Sales
Custom
10-seat minimum
Combines Sales Enterprise with LinkedIn Sales Navigator
Microsoft Dynamics 365 Specifications
Microsoft Dynamics 365 is available on web app and Windows and has iOS and Android apps. It offers an API and has a free trial.
- Cloud Based
- Web App
- Windows
- iOS
- Android
- SMEs
- Agencies
- Enterprises
- Phone
- Live Support
- Training
- Tickets
Microsoft Dynamics 365 Videos
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Alternatives of Microsoft Dynamics 365
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AI-first CRM software for sales teams to manage leads, pipelines, and customer relationships
Microsoft Dynamics 365 Comparisons
Side by side comparisons of Microsoft Dynamics 365 against 3 other CRM Software options listed here.
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