ProProfs Help Desk
VerifiedAI-powered shared inbox and ticketing help desk for support teams
See all screenshots - Deployment Cloud Based
- Starting price Free
- Free trial Available
- Best for Freelancers, Startups, SMEs
What is ProProfs Help Desk?
ProProfs Help Desk is a cloud-based ticketing and shared inbox platform aimed at customer support teams. It brings email, live chat, and social channels like WhatsApp and Facebook into one interface, with features such as canned responses, automated ticket routing, parent-child ticket splitting, SLA management, and CSAT surveys. A free plan covers one agent and 100 tickets per month, and paid plans add AI response drafts, ticket categorization, tone rewriting, and reporting.
Higher tiers unlock omnichannel support, AI emotion detection, a mobile app, SSO/SAML, and priority support, while the Customer Delight Suite bundles Help Desk with ProProfs Live Chat, Knowledge Base, and Survey Maker. ProProfs offers a free trial with no credit card required and a 15-day money-back guarantee on paid subscriptions.
Key Features of ProProfs Help Desk
ProProfs Help Desk lists 8 documented features, including Shared team inbox with multiple inboxes, AI response drafts and ticket summaries and Canned responses and automation rules. The list below covers what the product does rather than how it is marketed.
- Shared team inbox with multiple inboxes
- AI response drafts and ticket summaries
- Canned responses and automation rules
- CSAT and satisfaction surveys
- Knowledge base integration
- Multi-channel support (email, chat, WhatsApp, Facebook)
- Parent-child ticket splitting
- Reporting and performance analytics
ProProfs Help Desk Pricing
ProProfs Help Desk lists 4 plans, starting free and running to $179.97.
FREE PLAN
Free
single agent, forever free
Single agent plan; teams of two or more are pointed at the paid team plans.
Essentials
$29.99
per month, 1 user and 1,000 tickets per month
Email ticketing with basic AI support, listed at $23.88 annually per user, and the page also advertises a discounted promotional rate.
Business
$29.99
per month, 1 user and 6,000 tickets per month
Omnichannel support with smart AI capabilities, listed at $47.88 annually per user, and the page also advertises a discounted promotional rate.
Business Complete Elite
$179.97
per month, 3 user seats and 15,000 tickets per month
AI first tier with knowledge base, integrations and compliance, or $719.88 on annual billing.
ProProfs Help Desk Specifications
ProProfs Help Desk is available on web app and has iOS and Android apps. It has a free trial and has a free plan.
- Deployment
- Cloud Based
- Billing cycle
- Monthly
- Desktop
- Web App
- Mobile
- iOS
- Android
- Languages
- English
- Built for
- Freelancers
- Startups
- SMEs
- Agencies
- Support
- Live Support
- Phone
- Tickets
- Integrations
- ProProfs Live Chat, ProProfs Knowledge Base, ProProfs Survey Maker, 40+ integrations
- Public API
- No
- Free trial
- Yes
- Free plan
- Yes
- Runs in browser
- Yes
- Customisable
- Yes
- Website
- proprofsdesk.com
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