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SysAid

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AI-first ITSM and help desk platform with Copilot automation

Ticketing Management Software
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  • Deployment Cloud Based, On Premises
  • Starting price $89/agent/month
  • Free trial Available
  • Best for SMEs, Enterprises

What is SysAid?

SysAid is an IT service management and help desk platform used by IT departments to handle incident, problem, change, and request management alongside asset management and a CMDB. Its main differentiator is SysAid Copilot, a generative AI assistant included in paid plans that automates ticket categorization, prioritization, and assignment, plus AI agents that handle tasks like batch onboarding and duplicate ticket resolution.

The Professional plan is listed on SysAid's official pricing page at $89 per agent per month and includes 250 managed assets, SLA management, dashboards, and BI analytics with no AI usage caps. The Enterprise plan is custom-quoted for larger deployments starting at 20 agents and adds a sandbox environment, tailor-made AI agents, and extended data retention. SysAid does not offer a permanently free plan but provides a full-featured free trial.

Key Features of SysAid

SysAid lists 8 documented features, including Incident, problem, and change management, IT asset management and CMDB and SysAid Copilot AI assistant. The list below covers what the product does rather than how it is marketed.

  • Incident, problem, and change management
  • IT asset management and CMDB
  • SysAid Copilot AI assistant
  • AI agents for automated ticket routing
  • Self-service portal and chatbot
  • SLA management and dashboards
  • No-code workflow automation
  • BI analytics and reporting

SysAid Pricing

SysAid lists 2 plans without published figures. Pricing is quoted on request.

Professional

$89/agent/month

250 managed assets included

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AI Copilot included with no usage caps; SLA management, dashboards, BI analytics, 2-year storage retention

Enterprise

Custom

Starting at 20 agents

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Everything in Professional plus sandbox environment, tailor-made AI agents, 7-year storage retention, Gold Service Package

SysAid Specifications

SysAid is available on web app. It offers an API and has a free trial.

Deployment
  • Cloud Based
  • On Premises
Billing cycle
Monthly
Desktop
  • Web App
Languages
  • English
Built for
  • SMEs
  • Enterprises
Support
  • Email
  • Phone
  • Tickets
Integrations
Microsoft 365, Azure AD, SharePoint, Workato
Public API
Yes
Free trial
Yes
Free plan
No
Runs in browser
Yes
Customisable
Yes
Website
sysaid.com

SysAid Videos

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SysAid FAQs

No, SysAid does not offer a permanently free plan, only a free trial with full feature access.

SysAid Copilot is a generative AI assistant included in paid plans that automates ticket categorization, prioritization, and assignment.

Yes, SysAid supports both cloud and on-premises deployment options.

The Professional plan is listed at $89 per agent per month; Enterprise pricing is custom-quoted for larger deployments starting at 20 agents.

Yes, all-in-one IT asset management is included starting with the Professional plan.