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Jitbit Helpdesk

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Email-first help desk ticketing system, available cloud or self-hosted

Ticketing Management Software
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  • Deployment Cloud Based, On Premises
  • Starting price $24
  • Free trial Available
  • Best for Freelancers, Startups, SMEs

What is Jitbit Helpdesk?

Jitbit Helpdesk is a help desk ticketing system built around email, monitoring a support mailbox and converting incoming messages into tickets automatically. It includes an "If This, Then That" macro engine for automation, a Kanban board for visualizing ticket progress, a custom report builder, and AI features that suggest knowledge base articles, summarize tickets, and draft agent responses. Native iOS and Android apps let agents manage tickets remotely.

Jitbit offers two distinct purchase models on its official pricing pages. The cloud (SaaS) version starts at $29/month for a single agent and scales up to $249/month for the Enterprise tier with 9 agents. The self-hosted version instead uses one-time perpetual licensing, starting at $2,199 for up to 10 agents and reaching $6,499 for unlimited agents, with one year of free upgrades included. A free trial is available for the cloud version.

Key Features of Jitbit Helpdesk

Jitbit Helpdesk lists 8 documented features, including Email-to-ticket conversion, AI-powered ticket summaries and response drafts and "If This, Then That" automation macro engine. The list below covers what the product does rather than how it is marketed.

  • Email-to-ticket conversion
  • AI-powered ticket summaries and response drafts
  • "If This, Then That" automation macro engine
  • Kanban board for ticket visualization
  • Native iOS and Android apps
  • Custom report builder
  • Self-service portal with searchable knowledge base
  • Cloud (SaaS) or self-hosted on-premise deployment

Jitbit Helpdesk Pricing

Jitbit Helpdesk lists 4 plans, from $24 to $6,499.

SaaS

$24

per month

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Cloud hosted monthly subscription with AI features included at no extra cost.

Small

$2,199

one time perpetual license

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Ten agents, with free version upgrades and support for one year.

Company

$3,799

one time perpetual license

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Twenty agents for established profitable businesses, with free upgrades for one year.

Enterprise

$6,499

one time perpetual license

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Unlimited agents for enterprise scale internal and external support, with mobile apps, API and SAML.

Jitbit Helpdesk Specifications

Jitbit Helpdesk is available on web app and Windows and has iOS and Android apps. It offers an API and has a free trial.

Deployment
  • Cloud Based
  • On Premises
Billing cycle
Monthly
Desktop
  • Web App
  • Windows
Mobile
  • iOS
  • Android
Languages
  • English
Built for
  • Freelancers
  • Startups
  • SMEs
Support
  • Email
  • Tickets
Public API
Yes
Free trial
Yes
Free plan
No
Runs in browser
Yes
Customisable
Yes
Website
jitbit.com

Jitbit Helpdesk Videos

Jitbit Helpdesk Screenshots

Jitbit Helpdesk screenshot 1

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Jitbit Helpdesk FAQs

Yes, Jitbit offers a cloud (SaaS) subscription and a self-hosted, perpetually licensed on-premise version.

A one-time purchase gives a perpetual license plus one year of free version upgrades.

Yes, native iOS and Android apps are available for managing tickets on the go.

AI can suggest knowledge base articles, summarize tickets, draft agent responses, and auto-route tickets to categories.

Yes, Jitbit offers a free trial of its cloud helpdesk.