Jira Service Management
What is Jira Service Management?
Jira Service Management is Atlassian's IT service management platform, built on top of Jira to connect development, IT operations and business teams. It covers request, incident, problem and change management with SLA tracking, an employee self-service portal, an AI-assisted knowledge base, and asset and configuration management including CMDB and network discovery. It is ITIL-compatible and integrates tightly with Jira Software and other Atlassian tools.
Pricing is per agent per month with a free tier for up to 3 agents, a Standard tier around $20/agent/month billed annually, and a Premium tier around $51.42/agent/month billed annually, with a custom-quoted Enterprise tier for large organizations. Only agents who work tickets are charged; employees submitting requests through the portal are free, which makes the platform attractive to organizations of many sizes, from startups to large enterprises.
Key Features of Jira Service Management
Here are the powerful features that make Jira Service Management stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.
- Incident, problem and change management
- Self-service portal with AI-powered knowledge base
- Configurable SLA policies with automated escalation
- Asset and configuration management (CMDB) with network discovery
- ITIL-certified change management workflows
- Deep integration with Jira Software and other Atlassian products
- Automation rules and REST API for custom integrations
- Multi-channel request intake (portal, email, chat)
Jira Service Management Pricing
Here are the pricing plans for Jira Service Management. Choose the plan that best fits your requirements and budget.
Standard
$20/agent/month
Annual billing rate; approximately $23.80/agent/month if billed monthly
Premium
$51.42/agent/month
Annual billing rate; adds advanced automation, analytics and asset management; approximately $53.30/agent/month if billed monthly
Enterprise
Custom
Custom-quoted plan for large organizations with advanced security and scale needs
Jira Service Management Specifications
Get a closer look at the technical specifications and system requirements for Jira Service Management. Find out if it's compatible with your operating system and other software.
- cloud based
- on premises
- hybrid
- web app
- ios
- android
- startups
- smes
- agencies
- enterprises
- phone
- live support
- training
- tickets
Jira Service Management Videos
Jira Service Management Screenshots
Overall Jira Service Management Reviews
Here's our unbiased review of Jira Service Management. Discover how our team of experts rates its features, ease of use, customer support, and other aspects that contribute to its overall appeal.