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SolarWinds Service Desk

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Cloud-based ITSM and asset management platform built on the ITIL framework

Change and Configuration Management Software IT Service Management software Ticketing Management Software
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  • Deployment Cloud Based
  • Starting price $39
  • Free trial Available
  • Best for Startups, SMEs, Enterprises

What is SolarWinds Service Desk?

SolarWinds Service Desk is a cloud-based IT service management solution combining incident management, a self-service employee portal, and tightly integrated asset management on an ITIL-aligned platform. It includes AI features such as SolarWinds AI for drafting responses and summaries, a virtual agent chatbot, sentiment analysis for prioritizing tickets, and auto-categorization. Multi-channel ticket intake covers web, email, Microsoft Teams, Slack and a mobile app, backed by real-time dashboards.

The product has three published tiers billed per technician per month on an annual contract: Essentials at $39, Advanced at $99, and Premier at $124, each unlocking more automation, AI and asset management capabilities. All plans support unlimited requestors and include a 30-day free trial with full access to the Premier feature set during the trial period.

Key Features of SolarWinds Service Desk

SolarWinds Service Desk lists 9 documented features, including Incident management with automated ticket routing, Employee self-service portal and service catalog and Integrated IT asset management and license compliance. The list below covers what the product does rather than how it is marketed.

  • Incident management with automated ticket routing
  • Employee self-service portal and service catalog
  • Integrated IT asset management and license compliance
  • AI-generated resolution summaries and virtual agent chatbot
  • Sentiment analysis and auto-categorization of tickets
  • Change and release management with ITIL workflows
  • Multi-channel support via web, email, Teams and Slack
  • Customizable dashboards and reporting widgets
  • CMDB with network discovery (Advanced and Premier tiers)

SolarWinds Service Desk Pricing

SolarWinds Service Desk lists one plan, at $39.

Service Desk

$39

Per technician / month

Request pricing

Starts at this rate and supports unlimited users. IT service management with streamlined employee support, integrated IT asset management and AI powered workflows.

SolarWinds Service Desk Specifications

SolarWinds Service Desk is available on web app and has iOS and Android apps. It offers an API and has a free trial.

Deployment
  • Cloud Based
Billing cycle
Yearly
Desktop
  • Web App
Mobile
  • iOS
  • Android
Languages
  • English
Built for
  • Startups
  • SMEs
  • Enterprises
Support
  • Email
  • Phone
  • Live Support
  • Tickets
Integrations
Microsoft Teams, Slack, and various third-party IT management and monitoring tools
Public API
Yes
Free trial
Yes
Free plan
No
Runs in browser
Yes
Customisable
Yes
Website
solarwinds.com

SolarWinds Service Desk Videos

SolarWinds Service Desk Screenshots

SolarWinds Service Desk screenshot 1

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SolarWinds Service Desk FAQs

Plans start at $39 per technician per month for Essentials, billed annually, rising to $99 for Advanced and $124 for Premier.

Yes, SolarWinds offers a 30-day free trial with full access to the Premier tier's features.

No, all plans support unlimited requestors; pricing is based on the number of technicians (agents), with asset pricing available separately.

Features vary by tier, including AI-generated resolution summaries, a virtual agent, AI-guided incident solutions and AI-generated runbook drafting at higher tiers.

Yes, IT asset lifecycle management is integrated into the platform across on-premises, virtual and cloud assets.