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Vivantio

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What is Vivantio?

Vivantio is a configurable service management platform covering ITSM/ITIL processes such as incident, problem, and change management, plus asset management, a CMDB, CRM, and knowledge management. Rather than splitting features across separate tiers, Vivantio uses a single all-inclusive pricing model in which every price point includes the full feature set, no-code workflow automation, a self-service portal, and access to 600+ integrations with full API access.

According to Vivantio's official pricing page, cost ranges from roughly $49 to $99 per agent per month (or £35 to £75 in GBP), billed annually, with the exact rate depending on team size and whether licenses are named or concurrent. End users can access the self-service portal for free, while volume discounts begin at 15 agents and scale up to 40%, with extra discounts for education and non-profit organizations.

Key Features of Vivantio

Here are the powerful features that make Vivantio stand out from the competition. Packed with innovative tools and advanced functionalities, this software offers a range of benefits.

  • Incident, problem, and change management (ITIL)
  • Asset management and CMDB
  • No-code workflow automation
  • Customizable forms, fields, and templates
  • Self-service portal
  • Knowledge management
  • SLA management and reporting/analytics
  • 600+ integrations with full API access

Vivantio Pricing

Here are the pricing plans for Vivantio. Choose the plan that best fits your requirements and budget.

All-Inclusive Plan

$49-$99/agent/month

Billed annually; volume discounts begin at 15 agents

Free Trial

Single pricing tier includes every feature: full ITSM, CRM, asset management, CMDB, self-service portal, 600+ integrations, dedicated onboarding and customer success support

Vivantio Specifications

Get a closer look at the technical specifications and system requirements for Vivantio. Find out if it's compatible with your operating system and other software.

Software Tagline :
Configurable ITSM and service management platform with all-inclusive pricing
Deployment :
  • cloud based
Subscription Plan :
yearly
Desktop Platforms :
  • web app
Mobile Platforms :
Language Support :
english
Target Audience :
  • smes
  • enterprises
Available Support :
  • email
  • phone
  • training
Integrations :
600+ integrations with full API access
Product Url :
https://www.vivantio.com
API Available :
Yes
Free Trial Available :
No
Run On Mobile Browser :
Yes
Free Plan Available :
No
Customization Available :
Yes

Vivantio Videos

Vivantio Screenshots

Overall Vivantio Reviews

Here's our unbiased review of Vivantio. Discover how our team of experts rates its features, ease of use, customer support, and other aspects that contribute to its overall appeal.

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Vivantio Pros and Cons

Vivantio FAQs

No, Vivantio uses a single all-inclusive pricing model where every price point includes the full feature set.

Pricing ranges from about $49 to $99 per agent per month, billed annually, depending on team size and license type.

Named licenses are dedicated to one user, while concurrent licenses are shared across a pool of users such as shift workers.

No, end users can access the self-service portal for free; only technical agents require a paid license.

Yes, volume discounts start at 15 agents and scale up to 40%, with additional discounts for education and non-profit organizations.