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NGDATA

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AI-powered intelligent engagement platform for real-time customer data and journeys

Customer Data Platform
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  • Deployment Cloud Based, On Premises, Hybrid
  • Starting price Custom
  • Free trial Not offered
  • Best for Enterprises

What is NGDATA?

NGDATA is an AI-powered intelligent engagement platform headquartered in Ghent, Belgium, with offices in New York and Pune. Founded in 2012, it primarily serves regulated, relationship-driven industries such as community and regional banks, credit unions, insurance, telecommunications, and hospitality. Its flagship capability, Customer DNA, builds multi-attribute, real-time customer profiles that power AI-driven segmentation, next-best-action decisioning, and journey orchestration through pre-built playbooks for acquisition, onboarding, and cross-sell.

NGDATA does not publish pricing. It uses a subscription and usage-based model that combines the number of customer profiles managed with the volume of engagements those profiles generate, available through a custom quote after a scheduled demo. The platform supports both on-premise and SaaS deployment, and its recognition includes a placement in the Forrester Wave for customer analytics decisioning and optimization technologies.

Key Features of NGDATA

NGDATA lists 8 documented features, including Customer DNA unified, real-time customer profiles, AI-driven audience segmentation and Real-time interaction management and next-best-action decisioning. The list below covers what the product does rather than how it is marketed.

  • Customer DNA unified, real-time customer profiles
  • AI-driven audience segmentation
  • Real-time interaction management and next-best-action decisioning
  • Pre-built connectors to CRM, web analytics, and email platforms
  • Industry playbooks for acquisition, onboarding, and cross-sell
  • Journey orchestration across channels
  • Advanced analytics and optimization tooling
  • On-premise and SaaS deployment options

NGDATA Pricing

NGDATA lists 1 plan without published figures. Pricing is quoted on request.

Custom

Custom

Based on customer profile volume and engagement usage

Request pricing

Subscription and usage-based pricing; no public price list, contact sales after a scheduled demo

NGDATA Specifications

NGDATA is available on web app. It offers an API.

Deployment
  • Cloud Based
  • On Premises
  • Hybrid
Billing cycle
Yearly
Desktop
  • Web App
Languages
  • English
Built for
  • Enterprises
Support
  • Email
  • Tickets
  • Training
Integrations
CRM systems, web analytics tools, email marketing platforms, and core banking systems via pre-built connectors
Public API
Yes
Free trial
No
Free plan
No
Runs in browser
No
Customisable
Yes
Website
ngdata.com

NGDATA Videos

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NGDATA FAQs

No, pricing is subscription and usage-based, tied to customer profile volume and engagement activity, and requires contacting sales for a quote.

Primarily community and regional banks, credit unions, insurance, telecommunications, and hospitality.

It is NGDATA's real-time, multi-attribute customer profile that powers its segmentation and decisioning features.

It is headquartered in Ghent, Belgium, with additional offices in New York and Pune, India.

Yes, it supports both on-premise and SaaS deployment options.