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UJET

Verified

AI-powered cloud contact center platform built mobile-first

Contact Center Software
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  • Deployment Cloud
  • Starting price $65
  • Free trial Not offered
  • Best for Mid-market And Enterprise Customer Support Teams

What is UJET?

UJET is a cloud contact center platform that puts AI at the centre of customer service rather than bolting it on afterwards. The platform combines voice, chat, email, SMS, social and in-app channels in one workspace, so an agent picking up a conversation sees the full history regardless of where it started. Its mobile-first design is the clearest point of difference: rather than treating a phone call as an audio-only channel, UJET can hand the customer visual context, photo upload and authentication through the device they are already holding.

The AI layer spans three products. Virtual Agent handles containment for routine contacts, Agent Assist surfaces suggestions to a live agent mid-conversation, and Spiral analyses conversations after the fact to identify why customers are getting in touch at all. That last piece is aimed at reducing contact volume rather than handling it faster, which is a different goal from most contact center automation.

UJET is built to sit alongside a CRM rather than replace it, with adapters for the major systems and a web SDK for embedding support into an existing product. Deployment is cloud only. Pricing is published per user per month across four packages, with channels and capabilities such as outbound dialling and co-browse priced as add-ons on top of the base package.

Key Features of UJET

  • Unified agent workspace covering voice, chat, email, SMS, social and in-app channels
  • Mobile-first design with photo upload, visual context and device-level authentication
  • Virtual Agent for automated containment of routine contacts
  • Agent Assist surfacing live suggestions to agents during a conversation
  • Spiral conversational analytics for identifying the causes of contact volume
  • CRM adapters and a web SDK for embedding support into an existing product
  • Standard and advanced reporting with dashboards and a data exporter
  • Single sign-on and role-based access for larger support organisations
  • APIs for integrating contact data with external systems
  • Add-on channels priced individually so unused channels are not paid for

UJET Pricing

Basic

$65

per user/month

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Core voice with standard reports and dashboards, single sign-on, CRM adapters, web SDK and standard support

Pro

$99

per user/month

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Enhanced agent capabilities, advanced reports and dashboards, APIs and data exporter, premium support

Enterprise

$120

per user/month

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Comprehensive package covering the full platform capability set

Digital

$69

per user/month

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Standalone digital package for chat, email, SMS, social and in-app voice without core voice

UJET Specifications

Deployment
  • Cloud
Built for
  • Mid-market And Enterprise Customer Support Teams
Support
  • Standard Support On Basic And Digital, Premium Support On Pro And Enterprise
Public API
Yes
Free trial
No
Free plan
No
Runs in browser
No
Customisable
No
Website
ujet.cx

UJET Videos

UJET Screenshots

UJET screenshot 1

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UJET FAQs

UJET publishes per user per month pricing across four packages: Basic at $65, Digital at $69, Pro at $99 and Enterprise at $120. Channels and capabilities such as chat, email, SMS, social, outbound dialler and co-browse are priced as add-ons per user per month on top of the base package, so the effective cost depends on which channels you turn on.

Its mobile-first architecture. Most platforms treat a phone call as audio only, whereas UJET can pass visual context, photo uploads and device-level authentication through the customer's phone during a voice conversation. The other difference is Spiral, which analyses conversations to find why customers are contacting you rather than only measuring how quickly those contacts were handled.

No. UJET is designed to sit alongside a CRM and ships adapters for the major systems, so customer records stay in the CRM while conversations are handled in UJET. There is also a web SDK for embedding support directly into your own product.

Voice, chat, email, SMS, social and in-app voice. The Digital package covers everything except core voice, which suits teams that handle support without a phone queue. Individual channels can be added to a base package rather than bought as a bundle.

No. UJET is a cloud platform and is not offered as an on-premises deployment.