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Aircall

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AI-powered cloud phone system built for sales and support teams with 250+ integrations

Automatic Call Distribution Software Call & Contact Center Software Call Routing Software Call Transfer Software
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  • Deployment Cloud Based
  • Starting price $30/month
  • Free trial Available
  • Best for Startups, SMEs, Agencies

What is Aircall?

Aircall is a cloud-based business phone and call center platform designed for sales and support teams. It offers virtual phone numbers, IVR menus, call recording, click-to-dial, SMS and MMS, a softphone, and smart call routing by team, skill, or location. AI features include voice agents that handle after-hours and overflow calls, AI Assist for real-time coaching and call summaries, and analytics dashboards that track wait time, missed calls, and call volume.

The platform connects with over 250 CRMs, help desks, and business tools, including Salesforce, HubSpot, and Zendesk. Aircall is aimed at growing sales and support teams that need call center functionality without heavy infrastructure, and every plan requires a minimum of three user licenses.

Key Features of Aircall

Aircall lists 9 documented features, including Cloud-based softphone with virtual numbers in 100+ countries, Smart IVR and skill-based call routing and Call recording with up to one year retention. The list below covers what the product does rather than how it is marketed.

  • Cloud-based softphone with virtual numbers in 100+ countries
  • Smart IVR and skill-based call routing
  • Call recording with up to one year retention
  • AI Voice Agents for after-hours and overflow calls
  • AI Assist for live coaching, call summaries, and transcription
  • Power Dialer and Voicemail Drop (Professional plan)
  • 250+ CRM and help desk integrations including Salesforce and HubSpot
  • Real-time analytics on call volume, wait time, and missed calls
  • SMS and messaging alongside voice calls

Aircall Pricing

Aircall lists 3 plans. Two carry a published figure, from $30 to $50; the rest are quoted on request.

Essentials

$30/month

per license, billed annually, 3-license minimum

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Unlimited inbound and internal calls, one local or toll-free number, IVR, call recording, click-to-dial, SMS/MMS, 50 free AI Voice Agent minutes/month

Professional

$50/month

per license, billed annually, 3-license minimum

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Everything in Essentials plus Salesforce integration, Power Dialer, Voicemail Drop, advanced analytics, live call monitoring, all AI Assist features

Custom

Custom

25-license minimum

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Everything in Professional plus custom onboarding, API developer support, SLA, and single sign-on

Aircall Specifications

Aircall is available on web app, Windows and macOS and has iOS and Android apps. It offers an API and has a free trial.

Deployment
  • Cloud Based
Billing cycle
Monthly
Desktop
  • Web App
  • Windows
  • macOS
Mobile
  • iOS
  • Android
Languages
  • English
Built for
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Support
  • Email
  • Phone
  • Live Support
  • Tickets
Integrations
Salesforce, HubSpot, Zendesk, Pipedrive, Intercom, Slack, Microsoft Teams, Freshdesk
Public API
Yes
Free trial
Yes
Free plan
No
Runs in browser
Yes
Customisable
Yes
Website
aircall.io

Aircall Videos

Aircall Screenshots

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Aircall FAQs

Every plan, including Essentials, requires a minimum of three licenses.

No, Aircall does not offer a permanent free plan, but it does offer free access to try the platform before committing.

AI Voice Agent minutes are included on all plans, but full AI Assist features, advanced analytics, and Analytics+ are limited to or added on top of the Professional and Custom plans.

Aircall integrates with over 250 tools including Salesforce, HubSpot, Zendesk, and Pipedrive.

Yes, Aircall offers iOS and Android apps in addition to desktop and web apps.